Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was elected to its Hall of Fame for earning its Certificate of Excellence for 5 straight years, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2018
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1309 88 4 4
Reservations, check- in, check-out
1220 155 19 11
Quality of Room and
Hotel Facilities
1175 189 33 8
Quality of Food and
Dining Areas
997 353 40 15
Quality of Service
Throughout the Hotel
1270 104 19 12
Overall Level of
Satisfaction
1262 120 13 10
January - December 2019
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1095 66 2 1
Reservations, check- in, check-out
1042 107 9 6
Quality of Room and
Hotel Facilities
955 177 28 4
Quality of Food and
Dining Areas
828 283 39 14
Quality of Service
Throughout the Hotel
1057 94 8 5
Overall Level of
Satisfaction
1035 118 7 4
 
 
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Very relaxing and beautiful ambience! All the staff are very friendly and accommodating. There are lots of activities that are offered here. Great resort and spa! I am so grateful to Krista. She helped me with rebooking my flight. She is highly recommended for excellent customer service.


B.M.T., Family from the U.S., stayed December 2019

Everything was excellent! I highly recommend this place.


Labangon Bliss Elementary School Christmas Outing 2019

We enjoyed the dance show at Kilimanjaro Kafe. Very nice staff!


Fujiwara, M., Couple from Japan, stayed December 2019

Thank you for accommodating us. We love the place so much and so with the food. Thank you to Ms. Olya for being kind to us. She did great! Hoping to spend the next year’s Christmas Party with you all...same place and same staff of Plantation Bay!


Mactan Air Base Elementary School Christmas Outing 2019

We were very happy and satisfied with our stay. We enjoyed the facilities and activities specially our children who enjoyed swimming in the freshwater swimming pools. The food is great too!


Ju, K.H., Family from S. Korea, stayed December 2019

The lagoons and pools are very accessible. We were able to bond in a very relaxing way. It’s a great stay with great staff and great facilities! We also love that there is no discrimination between locals and foreign guests. The staff are very nice specially Jimmy of Fiji restaurant. He is very courteous and kind. All staff seems to have a “Happy Pill” which makes us happy too.


Ira, M., Couple from St. Albans, Victoria, Australia, stayed December 2019

We are a family of 5 vacationing. Personnel who patiently and professionally checked us in and transferred us to our rooms and bellboys were all nice and friendly. The free use of amenities and the No Tipping policy is so cool which is less stress for us.


Victa, G., Family from the U.S., stayed December 2019

The Filipino breakfast theme was really good. Your service and staff is very accommodating and kind. The lagoons and freshwater swimming pools are marvellous. I will be back next year.


Yamada, Y., Japan, stayed December 2019

We came here for honeymoon. Thank you for the rose, cake and wine even though we cannot drink alcohol. It was our first time in the Philippines and we can say that it was the best trip we had. It was a lot of fun. We will come back again. Thank you for the wonderful memories.


Ogawa, M., Couple from Tokyo, Japan, stayed November 2019

Your facility felt like heaven on earth! We enjoyed the food, their beautiful scenery and friendly staff. This is the dream hotel of my fiance'.


Eckenrode, P., Couple from Maryland, USA, stayed November 2019

All of the services were very good. The staff were very polite and accommodating.


Accenture Intelligent Operations Centers- Cebu Team Building, November 2019

I have been here more than 5 times but it was my first time to stay in a One Bedroom Suite. Thank you for giving me a very nice room and also for the complimentary cake!


Suk, M. , Family from Daegu, S. Korea, stayed November 2019

Our coordinator Ms. Sandra rendered superb service. She was there to assist us. Definitely on our next event we will book at Plantation Bay. More power and continue to offer the best customer service and experience to your customers. Our team's experience was beyond our expectations.


Anytime Fitness Team Building, October 2019

Excellent customer service. Rooms are upgraded, specially the showers! The place is clean. Bird show is great! We were here for the birthday of our daughter.


Ng, C., Family from Cebu City, stayed October 2019

We really enjoyed every bit of our stay. We stayed in the Spa immersion Room for our honeymoon. The massage was great at the Mogambo Springs. We also enjoyed at Alien Abduction.


Sacris, A., Couple from Cebu City, stayed October 2019

It is very apparent you have a great training program for the employees. They are always smiling and greeting us every time we meet them. Room cards are great publicity tools! people would put them in their scrapbooks. Our water is automatically replenished everyday. We had a wonderful stay.


Harmon, J., Couple from USA, stayed October 2019

Your staff is worth tipping but your no tipping policy restricted us from showing our appreciation for an excellent service. Salute to the friendly atmosphere set by the staff. They are courteous and polite.


R.S., Family from L.A, stayed September 2019

Everything in this resort is nice. We were so happy that you took care of us. We had a relaxing time in your beautiful resort.


Park, M.J., Seoul, S. Korea, stayed September 2019

Our stay at Plantation Bay had been an enjoyable and memorable experience for everyone. It had met everyone’s expectations. The staff is most helpful, friendly and courteous. They were extremely accommodating, ready to offer their services when needed. Our party at the Alcatraz Ballroom was very successful; food was excellent, set-up was impressive!


Milestone Birthday Celebration, August 2019

We love everything in Plantation Bay! This is one resort that every time we visit we do not want to leave.


J.M.S., Family from Cebu, stayed August 2019

The place, the views, the ambience....the whole package of the resort is simply great! We plan to come back soonest.


E.R., Cebu, stayed August 2019

I was very happy to see that my room was very lovely and bright, your staff added flowers and chocolates as my welcome gift. Even though my English is not very good, I was greeted and treated with excellent service. I cannot wait to tell my friends in Japan about Plantation Bay. Thank you for a wonderful experience.


K.S., family from Japan, stayed August 2019

Service was fantastic. We love the physics, galaxy, and science fiction themed bar on top of Kilimanjaro Kafe. It was a stand out for us hanging out in Alien Abduction (the bar at the resort). There were 3 ladies at the bar who rendered exceptional service and enthusiasm.


S.S., couple from US, stayed August 2019

This had been the most memorable stay we have ever had as a family. Who would believe that this is the place where I met my husband and here we are now with our first born. The ambience and food never cease to amaze me. Thank you Plantation Bay for helping us create memories that will last a lifetime.


J.A., family from Cebu, stayed August 2019

We appreciate Plantation Bay for the providing us with exceptional service during our event. Our overall experience was all we ever hoped for. All employees and organizers were very happy with the outcome.


Cargill Oil Miles Philippines Inc. Meeting, July 2019

I had a very swift check-in and check-out . The hotel communicates very well to Japanese guest like me who can’t read and write English. All their restaurants have Japanese-translated menu and they have many signs to tell you where to go. Plantation Bay is our favorite resort in the Philippines.


T.N., couple from Japan, stayed July 2019

Everything was delightful! The spa and restaurants were amazing, music at Alien Abduction was great too. We cannot wait to spend our next family vacation next year.


B.Z., family from US, stayed July 2019

There are a lot of things and activities to do as a couple and as a family: There is a complimentary shuttle service to and from the airport which is very convenient for travellers like me, the sale, the salt water swimming lagoon was big enough to fit all the guests to enjoy the facility, good selection of food and wine, and last but not the least, they have the most friendly and courteous staff.


S.R., couple from Australia, stayed July 2019

All staff are courteous and helpful. We had a very good time despite the rainy weather. We love the food in Palermo Restaurant and the themed dinner buffet with show.


N.C., family from U.K., stayed July 2019

We had a wonderful 3-night stay in Plantation Bay, even my husband who is extremely hard to please said that we will definitely come back. The room size was just perfect! The beds, the pillows were the best and we had good sleep all throughout our stay. Not to mention, the impeccable service! All staff were friendly and smiling, it really gave a big impact. I have nothing to good things to say about your service, it was exemplary. Truly a 5-star resort.


L.A., family from Canada, stayed June 2019

Our daytour experience at Plantation Bay was fabulous. The resort never felt crowded even if there were many guests that day. Thank you for assigning Savannah Gazebo as our holding area, it was a perfect secluded spot for us. We appreciate the water station, extra chairs that were prepared by your staff. Our venue was within reach to our archery, wall climbing, and shooting range. A big thanks to every department for making our summer outing very memorable.


Authors Solution Summer Outing, June 2019

We had a blast during our Team Building at Plantation Bay. It was a fantastic experience for our Electrical Department. Thank you for taking care of us every step of the way.


Fluor Daniel Inc. Philippines Team Building, June 2019

Nice place to be in. Almost 100% of the people working at Plantation Bay were Filipinos. They are all educated, sophisticated, friendly, and accommodating. Hospitality at its finest!


L.N., couple from Vietnam, stayed June 2019

Plantation Bay is the only place we come back to every time we visit Cebu. We cannot put the exact words to describe the resort but this place is what we call “paradise”.


A.B., family from Manila, stayed June 2019

We wanted to relax and get away from the busy city and we were very happy we chose Plantation Bay. We had a very restful weekend. Great food and very accommodating staff all around.


G.P., couple from Davao, stayed June 2019

We enjoyed the dance show at Kilimanjaro Kafe. Very nice staff!


Fujiwara, M., Couple from Japan, stayed December 2019

The lagoons and pools are very accessible. We were able to bond in a very relaxing way. It’s a great stay with great staff and great facilities! We also love that there is no discrimination between locals and foreign guests. The staff are very nice specially Jimmy of Fiji restaurant. He is very courteous and kind. All staff seems to have a “Happy Pill” which makes us happy too.


Ira, M., Couple from St. Albans, Victoria, Australia, stayed December 2019

The Filipino breakfast theme was really good. Your service and staff is very accommodating and kind. The lagoons and freshwater swimming pools are marvellous. I will be back next year.


Yamada, Y., Japan, stayed December 2019

We came here for honeymoon. Thank you for the rose, cake and wine even though we cannot drink alcohol. It was our first time in the Philippines and we can say that it was the best trip we had. It was a lot of fun. We will come back again. Thank you for the wonderful memories.


Ogawa, M., Couple from Tokyo, Japan, stayed November 2019

Your facility felt like heaven on earth! We enjoyed the food, their beautiful scenery and friendly staff. This is the dream hotel of my fiance'.


Eckenrode, P., Couple from Maryland, USA, stayed November 2019

We really enjoyed every bit of our stay. We stayed in the Spa immersion Room for our honeymoon. The massage was great at the Mogambo Springs. We also enjoyed at Alien Abduction.


Sacris, A., Couple from Cebu City, stayed October 2019

It is very apparent you have a great training program for the employees. They are always smiling and greeting us every time we meet them. Room cards are great publicity tools! people would put them in their scrapbooks. Our water is automatically replenished everyday. We had a wonderful stay.


Harmon, J., Couple from USA, stayed October 2019

Everything in this resort is nice. We were so happy that you took care of us. We had a relaxing time in your beautiful resort.


Park, M.J., Seoul, S. Korea, stayed September 2019

The place, the views, the ambience....the whole package of the resort is simply great! We plan to come back soonest.


E.R., Cebu, stayed August 2019

Service was fantastic. We love the physics, galaxy, and science fiction themed bar on top of Kilimanjaro Kafe. It was a stand out for us hanging out in Alien Abduction (the bar at the resort). There were 3 ladies at the bar who rendered exceptional service and enthusiasm.


S.S., couple from US, stayed August 2019

There are a lot of things and activities to do as a couple and as a family: There is a complimentary shuttle service to and from the airport which is very convenient for travellers like me, the sale, the salt water swimming lagoon was big enough to fit all the guests to enjoy the facility, good selection of food and wine, and last but not the least, they have the most friendly and courteous staff.


S.R., couple from Australia, stayed July 2019

I had a very swift check-in and check-out . The hotel communicates very well to Japanese guest like me who can’t read and write English. All their restaurants have Japanese-translated menu and they have many signs to tell you where to go. Plantation Bay is our favorite resort in the Philippines.


T.N., couple from Japan, stayed July 2019

We wanted to relax and get away from the busy city and we were very happy we chose Plantation Bay. We had a very restful weekend. Great food and very accommodating staff all around.


G.P., couple from Davao, stayed June 2019

Nice place to be in. Almost 100% of the people working at Plantation Bay were Filipinos. They are all educated, sophisticated, friendly, and accommodating. Hospitality at its finest!


L.N., couple from Vietnam, stayed June 2019

Plantation Bay has given me and my wife an excellent holiday experience, we celebrated our first year anniversary and I am so happy to choose this resort to celebrate our love. Everything was exceptional from food, rooms, service, and the homey feel we get everytime we come here. This is the reason why we keep coming back.


A.T., couple from Manila, stayed May 2019

What an unforgettable experience! Words cannot explain how happy I am to choose Plantation Bay for our honeymoon. Beautiful and eco-friendly resort, my wife and I never felt so comfortable. We bonded over meals and swimming.


E.T., couple from California, stayed May 2019

We found out about the resort through Instagram and I’m happy to say that Plantation Bay exceeded all our expectations.


H.L., couple from Manila, stayed April 2019

We have a hard time talking in English because we are Japanese, but even so, staff were always willing to go out of their way to help us. We are very happy with our short honeymoon in Plantation Bay.


M.Y., couple from Japan, stayed April 2019

We are always happy to travel to places that serve delicious food. We did not have to go out, we stayed at Plantation Bay for 3 nights. All staff were friendly and kind. Plantation Bay is our favorite resort in the Philippines.


A.Y., couple from Japan, stayed March 2019

We came back to Cebu to visit our family, they brought us to Plantation Bay. My husband and I were blown away by your hospitality. Congratulations for job well done, this is the best resort in the Philippines and we cannot wait to bring other friends from Canada.


M.C., couple from Canada, stayed February 2019

Thank you for arranging the surprise cake, I was surprised with how you found out it was my birthday. I had the best vacation, birthday celebration, and honeymoon altogether. I don’t ever want to leave this resort.


C.N., couple from Australia, stayed February 2019

We cannot stop raving about your man-made salt water lagoon. It feels so good to be surrounded with water. We love that the resort is quite and private, it felt like a honeymoon part 2. The staff are always ready to go out of their way to make our stay very comfortable and enjoyable.


I.S., couple from New Zealand, stayed January 2019

Everyone went above and beyond to make our experience enjoyable. I brought my wife and 3 daughters, we live in New York and we loved the relaxing atmosphere in Plantation Bay.


J.C., couple from New York, stayed January 2019

Great and awesome hotel! Everyone was very efficient and friendly. Customer satisfaction at its best. We have never been to a hotel that gave use pure relaxation. Thank you Plantation Bay Resort and Spa.


J.G., couple from Australia, stayed December 2018

5-star service and facilities. We did not even notice that there was a draining of the lagoon until we were told, we appreciate the honesty of the resort and the kind Korean staff that assisted us all throughout our stay.


J.Y., couple from Korea, stayed December 2018

Everyone was so courteous. The rooms were clean and neat, our stay was very comfortable. Even if I had a hard time communicating with staff, they were still very helpful in accommodating our requests.


R.M., couple from Japan, stayed November 2018

This is the best resort I have been to. I love your 24 hours swimming and dining facility. The layout or this resort is simply amazing! I will advertise you to my country and friends. Thank you for the great experience.


C.C., couple from Houston Texas, stayed October 2018

Excellent bakery! My spa experience was very good as well. I am so happy with your breakfast at Kilimanjaro Kafe – we had the Philippine Streetfood breakfast and it was presented so beautifully. I cannot wait to be back!


D.M., Russian couple based in US, stayed October 2018

This vacation is my best experience and the best resort in my life! I cannot wait to come back. See you soon Plantation Bay.


H.L., couple from Japan stayed September 2018

We were blown away by your boat team when we went on island hopping. They attended to us us very well and took care of all our needs. Plantation Bay has excellent service and we would have to commend every outlet and department of this hotel. We enjoyed the physical layout the buildings and the sprawling lagoons everywhere, they are beautiful.


H. P. R, couple from Australia stayed September 2018

Housekeeping in Plantation Bay is very attentive, they cater all our requests. My husband and I loved our stay, it was a fantastic honeymoon experience.


H.K., couple from Korea stayed September 2018

The place is relaxing, clean, neat and organized. We cannot ask for a better vacation where it feels like home.


M.A., couple from Cebu, stayed August 2018

This is our first travel abroad and we made such good memories in your resort. The kindness of your staff and the warmth in each smile was the best part. We had a romantic dinner in Fiji restaurant and we had a very relaxing massage in Mogambo Springs.


H.Y., Couple from Korea, stayed August 2018

Our time here was too short! We will most certainly make sure we lengthen our stay next the next time. Your quality of service is above excellent, the place, the architecture, and most especially the people was incredible and close to perfect!


K.B., couple from Texas, stayed July 2018

Besides the excellent service throughout the hotel, Mogambo Springs is a beautiful and peaceful place. Very well designed and though out, this is our favorite spa in the world.


R.C., couple from New York, stayed July 2018

We could swim at night and still feel very secure, we love the warm water and we are very happy about the complimentary airport transfers. You have a wonderful resort and the best swimming facilities. Looking forward till the next vacation.


E.J., couple from Korea, June 2018

We had a great experience and the overall view is fantastic! We love the service and staff’s detailed care for us. We will be bringing home the best memories.


L.M., couple from Korea, June 2018

I got to know about Plantation Bay on the internet. It was beyond my expectation! I was very impressed by your SERVICE! Everyone in the resort could become friends. I will recommend Plantation Bay to the people who plan to visit Cebu. All the facilities are exciting and perfect but the best part is your staff's smile and kindness. Thank you so much!


S.B., Couple from Korea, stayed May 2018

We have stayed at many resorts from South America, North America, South Pacific and others in the Philippines, and Plantation Bay is among the BEST! The staff were courteous, considerate, and always ready with a pleasant smile. Food was prepared and served in a timely fashion. Well done to all who make Plantation Bay a world class resort!


P.D., Couple from Canada, stayed May 2018

The room we stayed at was outstanding! My wife enjoyed the bathtub! Your staff are all warm and friendly. Keep it up!


G.W., Couple for the US, stayed May 2018

Everyone in this hotel were very polite and courteous! The spa, Mogambo Springs, was lovely!


T.M., Couple from the U.S., stayed May 2018

Very relaxing and beautiful ambience! All the staff are very friendly and accommodating. There are lots of activities that are offered here. Great resort and spa! I am so grateful to Krista. She helped me with rebooking my flight. She is highly recommended for excellent customer service.


B.M.T., Family from the U.S., stayed December 2019

We were very happy and satisfied with our stay. We enjoyed the facilities and activities specially our children who enjoyed swimming in the freshwater swimming pools. The food is great too!


Ju, K.H., Family from S. Korea, stayed December 2019

We are a family of 5 vacationing. Personnel who patiently and professionally checked us in and transferred us to our rooms and bellboys were all nice and friendly. The free use of amenities and the No Tipping policy is so cool which is less stress for us.


Victa, G., Family from the U.S., stayed December 2019

I have been here more than 5 times but it was my first time to stay in a One Bedroom Suite. Thank you for giving me a very nice room and also for the complimentary cake!


Suk, M. , Family from Daegu, S. Korea, stayed November 2019

Excellent customer service. Rooms are upgraded, specially the showers! The place is clean. Bird show is great! We were here for the birthday of our daughter.


Ng, C., Family from Cebu City, stayed October 2019

Your staff is worth tipping but your no tipping policy restricted us from showing our appreciation for an excellent service. Salute to the friendly atmosphere set by the staff. They are courteous and polite.


R.S., Family from L.A, stayed September 2019

We love everything in Plantation Bay! This is one resort that every time we visit we do not want to leave.


J.M.S., Family from Cebu, stayed August 2019

I was very happy to see that my room was very lovely and bright, your staff added flowers and chocolates as my welcome gift. Even though my English is not very good, I was greeted and treated with excellent service. I cannot wait to tell my friends in Japan about Plantation Bay. Thank you for a wonderful experience.


K.S., family from Japan, stayed August 2019

This had been the most memorable stay we have ever had as a family. Who would believe that this is the place where I met my husband and here we are now with our first born. The ambience and food never cease to amaze me. Thank you Plantation Bay for helping us create memories that will last a lifetime.


J.A., family from Cebu, stayed August 2019

Everything was delightful! The spa and restaurants were amazing, music at Alien Abduction was great too. We cannot wait to spend our next family vacation next year.


B.Z., family from US, stayed July 2019

All staff are courteous and helpful. We had a very good time despite the rainy weather. We love the food in Palermo Restaurant and the themed dinner buffet with show.


N.C., family from U.K., stayed July 2019

We had a wonderful 3-night stay in Plantation Bay, even my husband who is extremely hard to please said that we will definitely come back. The room size was just perfect! The beds, the pillows were the best and we had good sleep all throughout our stay. Not to mention, the impeccable service! All staff were friendly and smiling, it really gave a big impact. I have nothing to good things to say about your service, it was exemplary. Truly a 5-star resort.


L.A., family from Canada, stayed June 2019

Plantation Bay is the only place we come back to every time we visit Cebu. We cannot put the exact words to describe the resort but this place is what we call “paradise”.


A.B., family from Manila, stayed June 2019

Best hotel ever! We normally name a few staff who contributed in giving us a wonderful stay but in Plantation Bay, it’s impossible! Every staff member always impresses me. The best hotel with the best service.


E.D.R., family from Australia, stayed May 2019

Amazing sunset, breakfast, music, and ambience. Plantation Bay is the ideal resort for my family. My children loves swimming in your lagoons and we had a great time biking around the resort. Thank you Plantation Bay for this memorable weekend.


M.H., family from Japan, stayed May 2019

What a great way to start summer, we enjoyed our first time snorkelling and this will be part of our journey in discovering Mother Nature. No words can describe how professional all the staff were, we received exceptional service during our short vacation. If anyone wants to have an excellent vacation, Plantation Bay is definitely for you.


Z.R.T., family from Canada, stayed April 2019

It has been a pleasure staying in Plantation Bay! Thank you for your continuing effort to make the experience a good one!


N.B., family from Davao, stayed April 2019

I would like to raise my hat to Plantation Bay for the wonderful, pleasant, and polite staff. We left the restaurants with a smile and we were very comfortable to go around knowing that we will be assisted anywhere.


L.E., family from USA, stayed March 2019

All staff were happy to serve, their smiles are contagious. We enjoyed interacting with them as much as we enjoyed the recreational activities in the resort. We felt the warm welcome and very at home. Thank you Plantation Bay for this amazing experience!


J.D., family from USA, stayed February 2019

We had an amazing stay! Service is wonderful especially during the coral reef encounter, dining is amazing too! Wifi is awesome, there is no password require. Talk about the interior decorations, they are beautiful, it feels like home away from home. And you have the most outstanding and courteous staff. There is nothing that we don’t love about this place!


M.H., family from Cebu, stayed January 2019

The best New Years Eve celebration we have witnessed! I am so happy I decided to bring my family to Cebu.


T.H., family from Japan, stayed January 2019

Whale Shark Adventure took 3 hours but it was very much worth it. The experience of swimming with the whale shark is once in a lifetime. We love that the hotel incorporated this activity with our booking.


Y.N., family from Japan, stayed January 2019

We had a wonderful stay in Plantation Bay. The rooms were fresh and clean, excellent service were shown by all staff all around (from restaurants, housekeeping, receptionists, everyone), the swimming facilities are just divine. We also loved the different restaurant that served different cuisines, one of the restaurant is even open for 24 hours (very convenient). We had access to all saltwater and freshwater lagoons, my children was out under the sun the entire afternoon while I was able to relax with my husband. Thank you giving me and my family an incredible time in Cebu!


J.M.G., family from USA, stayed January 2019

The staff hospitality in Plantation Bay is the best. They are all so kind and polite. My experience here is beyond my expectation and I cannot wait to be back.


L.R., family from Manila, stayed December 2018

We came to Cebu because we wanted to treat our children to a staycation in a 5-star resort. The pools and the location of where our room was situated is near all the amenities. My family loves the layout of this resort! We are all so impressed with your trust-worthy staff and we cannot wait to be back.


A.S., family from Manila, stayed November 2018

Outstanding privacy and security in Plantation Bay. I have seen enough, felt enough and experienced enough! This is a world-class resort and 5-star at its best. Thank you Plantation Bay.


A.S., family from Davao, stayed November 2018

Fresh water pools were great. The view outside our room was very relaxing. I love this resort.


J.O., family from Negros, stayed October 2018

We stayed in the lagoon side room for more than 2 days and we could have enjoyed the resort more if we had more time. All staff were very accommodating from check-in to check-out. They even offered to help take care of my baby so I can enjoy the spa. Keep it up with your no tipping policy, I would say that every “thank you” response we receive from you is very sincere. Thank you Plantation Bay for the amazing experience, all staff were wonderful.


M.O., family from Makati, stayed October 2018

The amenities, service, staff and are courteous and very polite. Totally relaxed when I had my vacation here with my entire family. I would recommend this place to all my friends and family back home.


S.W., family from Australia stayed September 2018

Plantation Bay is an amazing resort. We really love the amenities and the good service you offer. As Japanese, we felt so safe and secure. We also had a great time at your themed dinner buffet and took many pictures during the show.


D.K., family from Japan stayed September 2018

My family and I enjoyed snorkeling at the beach, the water was great. We enjoyed all kinds of pools that you have everywhere. The room was also clean, fresh, and very comfortable. We were all very rested. Thank you for all the good service.


R.K, family from Japan stayed September 2018

The friendly staff made the place feel even more welcoming. Thank you Plantation Bay.


J.E., family from Singapore, stayed August 2018

Customer service is exceptional! All your staff are very friendly and helpful, they all deserve to be given gratuity tips but the hotel management strictly will not allow it which makes their service very fair to all. When we arrived the airport, we were welcomed by the airport representative and brought to the hotel. First impression was great and we were happy that everything else followed! Beautiful resort!


R.T., family from Manila, stayed August 2018

We are used to cold weather and we did not go wrong in choosing your resort because there are so many activities to choose from, not to mention the variety of pools and different activities. Overall it had been a great experience and your food is amazing!


N.H., family from Japan, stayed August 2018

The resort is absolutely better than how you described it on your website. My family and I travel a lot and have stayed in various hotels in Europe, USA, and Asia, but it was only at Plantation Bay where it beyond our expectations. From the moment we arrived, we were made to feel both welcomed and comfortable. We joined the Hawaiian Themed dinner with show during one of our nights and later discovered that your staff were the choreographer and dancers themselves. This truly increased the authenticity of our experience. Our son went to the spa for the first time, he who had overslept remained undisturbed for several hours, he could not feel more relaxed than ever. We enjoyed the bipolar island experience, the captain and his crew attended to our needs as if we were on dry land. We had a wonderful and positive memorable experience. It is our first visit to the Philippines and we wanted to say that you have presented us with an exceptional first impression. The staff being extremely polite and helpful at all times has provided us with a strong incentive to return in the future. Thank you!


C.S., family from Manhattan stayed July 2018

Beautiful place to relax! My children were surprised with how the resort resembled home. They said it’s the kind of vacation that they really want. Food is delicious and never disappoints. Salt water lagoon is incredible to think it is just man-made.


R.D., family from Canada stayed July 2018

We have traveled to every continent in the world in major cities and towns but we had our best experience here in Plantation Bay! We loved everything from the rooms, the bed, and the pool right at our back door, the frequent golf trips to take us around, and most especially we loved the Saturday night entertainment show.


F.T., family from Manila, June 2018

Plantation Bay has the perfect ambience! We had a massage in Mogambo Springs Spa and it was superb. We love the accessibility of the pools especially because it makes it easy for persons who have disability to swim and enjoy your pool. Thank you for taking care of us.


L.T., Balikbayan based in USA, June 2018

The resort is beautiful but it was the excellent staff service that made our stay very positive! Staff are well-trained and very friendly. They really add value to the place!


M.D.B., Family from Manila, stayed May 2018

Route 66 is outstanding! A must try restaurant in the hotel!


C.S., Family from Alaska, stayed April 2018

The professionalism of all the staff and their smiling faces, that's a big ace!


R.T., Family from Cebu, stayed April 2018

This is one of the best resort experience I ever had in my life! We definitely want to come back!


Y.K., Family from Japan., stayed April 2018

Very nice place! Accommodating staff with 100% service to give. Good job!


I.M., Family from Manila., stayed April 2018

All the staff and even their construction crew were above average and EXCELLENT! Everyone was smiling, very knowledgeable and extremely helpful!


L.C., Family from the U.S., stayed April 2018

If I could give a rating more than the highest one available, we would give you that with no hesitations! We would truly recommend this resort!


G.M., Family from Cebu, stayed April 2018

All of the personal touches were simply amazing! Everything was FLAWLESS. No bad things at all!


M.E., Family from the U.S., stayed April 2018

Everything was excellent! I highly recommend this place.


Labangon Bliss Elementary School Christmas Outing 2019

Thank you for accommodating us. We love the place so much and so with the food. Thank you to Ms. Olya for being kind to us. She did great! Hoping to spend the next year’s Christmas Party with you all...same place and same staff of Plantation Bay!


Mactan Air Base Elementary School Christmas Outing 2019

All of the services were very good. The staff were very polite and accommodating.


Accenture Intelligent Operations Centers- Cebu Team Building, November 2019

Our coordinator Ms. Sandra rendered superb service. She was there to assist us. Definitely on our next event we will book at Plantation Bay. More power and continue to offer the best customer service and experience to your customers. Our team's experience was beyond our expectations.


Anytime Fitness Team Building, October 2019

Our stay at Plantation Bay had been an enjoyable and memorable experience for everyone. It had met everyone’s expectations. The staff is most helpful, friendly and courteous. They were extremely accommodating, ready to offer their services when needed. Our party at the Alcatraz Ballroom was very successful; food was excellent, set-up was impressive!


Milestone Birthday Celebration, August 2019

We appreciate Plantation Bay for the providing us with exceptional service during our event. Our overall experience was all we ever hoped for. All employees and organizers were very happy with the outcome.


Cargill Oil Miles Philippines Inc. Meeting, July 2019

We had a blast during our Team Building at Plantation Bay. It was a fantastic experience for our Electrical Department. Thank you for taking care of us every step of the way.


Fluor Daniel Inc. Philippines Team Building, June 2019

Our daytour experience at Plantation Bay was fabulous. The resort never felt crowded even if there were many guests that day. Thank you for assigning Savannah Gazebo as our holding area, it was a perfect secluded spot for us. We appreciate the water station, extra chairs that were prepared by your staff. Our venue was within reach to our archery, wall climbing, and shooting range. A big thanks to every department for making our summer outing very memorable.


Authors Solution Summer Outing, June 2019

We would like to give Plantation Bay a 5-star rating for outstanding service. My daughter’s baptismal celebration was a total success thanks to each and every staff that helped us. Communication was very efficient from inquiry up to the event itself. We cannot say enough good things about Plantation Bay except that we will truly treasure the memories we had.


Camille Belle’s Christening Celebration, May 2019

All of your staff are outstanding. We were welcomed with big smiles and they attended to our needs effectively. Lunch arrangement was very delicious, everyone was so full and satisfied. Thank you very much to Plantation Bay for giving us a great time!


Sebastian Hotel Summer Outing, May 2019

We are very pleased with the service starting from the meeting until the event finished. All our visitors went home happy. The venue was impressive and unexpected. Thank you Plantation Bay for giving us a wedding of a lifetime.


S.J.G couple Paris, stayed April 2019

Everyone certainly had such an amazing time and even till today we still cannot get over the fun and excitement we experienced in Plantation Bay. All of the staff were friendly and even if it was just a day trip, the place felt like home.


Exposure Ninja Summer Outing, stayed March

We were so impressed on how responsive your sales team is, from the initial inquiry, up to the time we stayed at your resort. They were fast and always gave a positive response that made me feel confident. I was not wrong, we had a wonderful time at Plantation Bay, thank you.


ITeam Global Incentive Trip, stayed March 2019

We had the best wedding in Plantation Bay! Thanks to all your help. Your staff were very attentive, professional, and accommodating from start to end. Great food and the best atmosphere for all kinds of events!


Wedding, stayed last February 2019

Sales team were absolutely awesome. They were very efficient and helpful, we could not ask for a better coordinator. The meeting venue was great as well but we wish we had more time to enjoy the facilities.


Global Alliance Steering Committee Meeting, stayed January 2019

The coordinators were very professional, they given us full support and hospitality. I am impressed with their dedication to making our event very successful. They went beyond the extra mile to give the best expereince to all the delegates of The World Robot Olympians Friendship 2018.


Felta Multi-Media Inc. World Robot Olympians, stayed September 2018

Hotel organizers were very friendly, efficient, accurate, accommodating, hospitable, and professional. The Delegates of the World Robot Olympian were very pleased with the entire stay at Plantation Bay. They gave us full support and even went the extra mile to make sure that both foreign and local delegates will have the best experience.


Felta World Robot Olympian stayed August to September 2018

Every single one of the Plantation Bay staff deserves all the praises and commendations for a great job, they truly complete the puzzle for our search for a fantastic and unforgettable experience. Thank you for making us recharged to face more challenges in our everyday work. The greatest asset you have is your ability to communicate at a high level. Plantation Bay is perfect!


Incentive Trip for People’s General Insurance Company, July 2018

Plantation Bay was responsive in our every need. The staff possess exemplary service especially in attaining our requests from banquet service to registration, the assisted us from beginning to end.


Concrete Solutions Inc Family Day, stayed last June 2018

We were very happy throughout the entire preparation and planning stage with Plantation Bay. Everything we had hoped for was executed very well. The organizers were very informative and never turned down a phone call when we needed to clarify information with them. All the staff are always happy to serve and we look forward to being here again.


Loreal Wave 20/21 UAT, stayed June 2018

Overall experience was very good! All our concerns and needs were attended to from start to finish. We had a smooth transaction. My team really enjoyed the time spent at your resort! The staff assisted us with smiles and it was very pleasant to witness happy staff. Definitely a great outing for our team! Thumbs up!


Fluor Daniel Inc. PH, June 2018

Outstanding staff, all praises for swift Amazing Race game, check-in and out was swift and we did not encounter any challenges, banquet waiters were very attentive. We certainly had a blast!


Primary Properties, June 2018

The staff were very warm, accommodating, and courteous. Thank you Plantation Bay for the superb service! Till our next adventure.


Jollibee Foods Corporation, May 2018

I enjoyed the most spirit of joy and service from the staff of Plantation Bay. It feels like home and we received the most warmth from staff who treated us life family. Service was such a delight. We loved everything from the interiors of the room to the scenic ambience of the resort.


35th Anniversary Prosel Pharmaceuticals & Dist., Inc., June 2018

Thank you, Plantation Bay! We greatly enjoyed our stay in your hotel! Everything is nice, especially the staff! I would love to visit your hotel again and again and again!


S.M., Mai and Sho Wedding, stayed March 2018

We love the resort's lay-out. Our activity became more enjoyable because of the natural beach that is just a few steps away! Special mention to the Banquet Team that were very helpful during our visit!


E.S., Iholdings Inc., December 2017

I would like to commend the staff, they are all good at entertaining guests. The cart and Kalesa drivers were always all smiles!


N.O.,Banco De Oro, October 2017

We would like to to commend all staff for being so courteous and friendly beyond compare to any resort / hotel our guests had been to before. Kudos to the team!


S.M.,Anscor Swire Ship Management Corporation, stayed September 2017

Everyone in Plantation Bay was kind and accommodating to our needs and special requests. We will definitely consider Plantation Bay again for our future events! Thank you so much!


P.A.T., Cebu Pacific Air, stayed September 2017

All the staff members we met were warm, courteous, and amiable. They were all quick to address our concerns and were very much approachable. I especially appreciate their 'welcome' when we say our thanks. We commend all the staff members that we had the chance to interact with. Thank you all.


J.G., TRUSTe Webservices Technologies, Inc., August 2017

Kim was very helpful throughout the check-in and wedding process. We are happy with the resort's service!


J.C., Tan and Castellano Wedding, August 2017

All the staff members we met were warm, courteous and amiable. They were all quick to address our concerns and were very much approachable. I especially appreciate their “you’re welcomes” when we give them thanks. We, the TRUSTe community, commend all the staff members that we had the chance to interact with. Thank you all.


J.G., TRUSTe Webservices Technologies, Inc., August 2017

Nice rooms, friendly staff, nice selection of restaurants with fantastic food many free or reasonably priced activities...can't go wrong here!


J. Brown, via Facebook, December 2019

Place is clean, a refreshing place to unwind from the stressful city environment. Employees are friendly, always smiling and very helpful. No tipping policy is great. Has one suggestion it will be nice if you put a bench at the entrance of the restaurants while you wait for the golf carts.


R. Johnson, via Facebook, December 2019

This was the first time my wife and I have been to this place. We came here to visit her family in Dumaguete. We are from North Carolina on a vacation trip. We love this place so much that we are already planning to bring our whole family of 7 next year! Staff is absolutely the best. every sentence has either a mam or sir in it with a big smile. I wished our employees in the states had the same attitude as they have here. In my book that's the politest and respectable thing to say to anyone. This resort is awesome but I got to hand it to all the staff here. They are absolutely professional, well dressed, and an attitude so contagious that you cant help but smile and enjoy this beautiful place! Many Thanks!


S. Miller, via Facebook, November 2019

Just had a Daytripper Adventure and it's worth it for a total affordable package.


R. Rivlan, via Facebook, November 2019

Fantastic inclusive resort with plenty to offer. Excellent snorkeling and massive pools. Excellent restaurants and very scenic.


M. Griffin, via Facebook, November 2019

The Immersion Spa package is an Awesome, relaxing & luxurious experience. We will be back with family for more quality moments


L. Demitilo,via Facebook, October 2019

We stayed in this beautiful resort with unique layout and atmosphere for 5 nights. The staff were friendly, gentle, and always ready to help us. I cannot count the many things I love about Plantation Bay. Thank you for the wonderful experience.


H.Y., via Facebook, stayed March 2019

I am very pleased with Fiji restaurant, incredible Japanese cuisine selection! I am a seasoned traveller and I was very impressed with the attention you put to all your food. Bravo!


B.D.P., via Facebook, stayed February 2019

We love the tranquil environment and ambience. Plantation Bay has the most courteous employees.


M.A., via Facebook, December 2018

Staff were friendly and courteous. Great amenities, delicious food, and great service! Recommended for all occasion.


M.G., via Facebook, November 2018

Great spot. Room and food rates are reasonable and worth every penny. My kids and I loved it, snorkeling with a huge school of fish in the morning, kayaking in the afternoon with a lot of nice swimming amenities in the extensive lagoon.


G.H., via Facebook, October 2018

This place is amazing, people are so welcoming and there is always something to look forward to. Thank you for a wonderful week. We will definitely be back next year.


C.B, via Facebook October 2018

One of the finest resorts in the world. We had our wedding reception there!


P. M., Via Facebook., May 2018

The Best! Accommodating and very friendly staff and a child-haven resort! Won't get tired of coming back here always and forever!


K.C., Via Instagram., May 2018

Plantation Bay, the chillest place for me in Cebu!


J.S., Via Instagram., May 2018

Plantation Bay is a league on its own. To say they have world-class service and facilities would be an understatement!


R.M., Via Instagram., May 2018

Superb resort! Highly recommend Plantation bay to everyone!


J.J., Via Facebook., March 2018