Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was elected to its Hall of Fame for earning its Certificate of Excellence for 5 straight years, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2019
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1095 66 2 1
Reservations, check- in, check-out
1042 107 9 6
Quality of Room and
Hotel Facilities
955 177 28 4
Quality of Food and
Dining Areas
828 283 39 14
Quality of Service
Throughout the Hotel
1057 94 8 5
Overall Level of
Satisfaction
1035 118 7 4
January - February 2020
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
158 5 2 1
Reservations, check- in, check-out
145 20 1 0
Quality of Room and
Hotel Facilities
138 24 3 1
Quality of Food and
Dining Areas
115 43 6 2
Quality of Service
Throughout the Hotel
157 8 1 0
Overall Level of
Satisfaction
152 13 0 1
 
 
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Staff were very nice and helpful. The resort has lots of activities for everyone specially the kids; very family-oriented resort. The kids enjoyed everything!


Araneta, G., Family from USA, stayed February 2020

Everything was amazing. The staff greetings and smiles are nice. We were happy to find that our room was cleaned properly. We felt really comfortable.


Ogawa, S., Couple from Japan, stayed February 2020

Pleasant, friendly and professional staff who are proud of their work and what they do. The resort has a real plantation feel; very relaxing, well-maintained facilities and very clean including public restrooms. They deliver prompt and courteous service at dining facilities, at front desk, bell service and even at the airport with their representatives. Tales Of Plantation Bay is a great read!


We enjoyed Mogambo Springs spa which surpassed our experience in exclusive spas in NYC and in 5star hotel spas in Vegas. Excellent massage therapists namely Rocel, Joanna, Maita and one other foot reflexology therapist (my husband forgot her name ) and Angel who gave me the best foot pampering and pedicure I’ve ever had.


Limjap J&M, Couple from Manila, stayed February 2020

The ambience is super nice since there is a huge lagoon. It was also nice to swim comfortably in huge pool area. We are able to relax. We enjoyed shopping and facial treatments in the spa. Thank you.


Suwama, R., Family from Japan, stayed February 2020

Thank you to the Japanese staff who helped us. Thank you to those who assisted us. We enjoyed our travel because of you. Staff are very kind. We had very delicious breakfast that we ate at our balcony.


Nonaka, A., Couple from Japan, stayed February 2020

The aesthetics and ambience of the resort is awesome but the service and hospitality of the staff were more than what we expected.


Shin, M.Y., Family from Korea, stayed February 2020

Our first impression of the hotel was simple than I expected. But after a few days, we were amazed that this resort was built up really well. Even though it is fully booked, the hotel does not look crowded. Lagoons are spacious and we were able to enjoy sunset at the beach. There are various activities for children. I enjoyed jogging around the resort. It was a fantastic jogging track for me and nice that I can run without any regulations.


Lee, H.J., Couple from Seoul, S. Korea, stayed January 2020

We enjoyed the Japanese Ladies Program. I wish PB continues this package. We would like to come back. All staff were very friendly. Foods were delicious. The shower in our room was nice.


T.Tamami, Friends from Tokyo, JPN, stayed January 2020

The resort atmosphere is very good; also the restaurants. The service of each staff was very good. We had a very great stay! We enjoyed a lot. Thank you so much. We will come back here again.


Maruyama, H., Couple from Fukuoka, Japan, stayed January 2020

It is nice that there are Korean staff. The water for washing the feet in front of the room was always filled. Staff were kind. Our room was cleaned very well. The drinking water was replenished every day.


Lim, J.A., Family from S.Korea, stayed January 2020

Staff are very kind and impressively nice specially Korean staff. We enjoyed various saltwater lagoons! Swimming pools are desirable since they are spacious. Everything was so joyful. We were here for vacation and to recharge.


Jung, S.H., Couple from Busan, S. Korea, stayed January 2020

Thank you to all staff at Plantation Bay for making our wedding the best ever and for making our stay and the stay of our guests a memorable one. I’m sad we are leaving the resort and all the friendly staff today. I will certainly go back home to Australia to let all our friends and family know what an amazing time we had at the resort and will highly recommend the resort to anyone who is looking at having a destination wedding.


Mr. & Mrs. B.C., Sydney, AUS, Wedding on January 2020

We really had a great time in this hotel. So I thank you so much for everything. We will come here again. We love the lagoon and the atmosphere. We played in the pool for 3 hours! We enjoyed the spa and water bike.


T.Nakayama, Family from Nagano, JPN, stayed January 2020

The food was delicious! Very good accommodation, check-in and check-out was smooth. Our guests enjoyed so much. I love the honesty and resourcefulness of your staff.


E.P., Wedding, late December 2019

Very relaxing and beautiful ambience! All the staff are very friendly and accommodating. There are lots of activities that are offered here. Great resort and spa! I am so grateful to Krista. She helped me with rebooking my flight. She is highly recommended for excellent customer service.


B.M.T., Family from the U.S., stayed December 2019

Everything was excellent! I highly recommend this place.


Labangon Bliss Elementary School Christmas Outing 2019

We enjoyed the dance show at Kilimanjaro Kafe. Very nice staff!


Fujiwara, M., Couple from Japan, stayed December 2019

Thank you for accommodating us. We love the place so much and so with the food. Thank you to Ms. Olya for being kind to us. She did great! Hoping to spend the next year’s Christmas Party with you all...same place and same staff of Plantation Bay!


Mactan Air Base Elementary School Christmas Outing 2019

We were very happy and satisfied with our stay. We enjoyed the facilities and activities specially our children who enjoyed swimming in the freshwater swimming pools. The food is great too!


Ju, K.H., Family from S. Korea, stayed December 2019

The lagoons and pools are very accessible. We were able to bond in a very relaxing way. It’s a great stay with great staff and great facilities! We also love that there is no discrimination between locals and foreign guests. The staff are very nice specially Jimmy of Fiji restaurant. He is very courteous and kind. All staff seems to have a “Happy Pill” which makes us happy too.


Ira, M., Couple from St. Albans, Victoria, Australia, stayed December 2019

We are a family of 5 vacationing. Personnel who patiently and professionally checked us in and transferred us to our rooms and bellboys were all nice and friendly. The free use of amenities and the No Tipping policy is so cool which is less stress for us.


Victa, G., Family from the U.S., stayed December 2019

The Filipino breakfast theme was really good. Your service and staff is very accommodating and kind. The lagoons and freshwater swimming pools are marvellous. I will be back next year.


Yamada, Y., Japan, stayed December 2019

We came here for honeymoon. Thank you for the rose, cake and wine even though we cannot drink alcohol. It was our first time in the Philippines and we can say that it was the best trip we had. It was a lot of fun. We will come back again. Thank you for the wonderful memories.


Ogawa, M., Couple from Tokyo, Japan, stayed November 2019

Your facility felt like heaven on earth! We enjoyed the food, their beautiful scenery and friendly staff. This is the dream hotel of my fiance'.


Eckenrode, P., Couple from Maryland, USA, stayed November 2019

All of the services were very good. The staff were very polite and accommodating.


Accenture Intelligent Operations Centers- Cebu Team Building, November 2019

I have been here more than 5 times but it was my first time to stay in a One Bedroom Suite. Thank you for giving me a very nice room and also for the complimentary cake!


Suk, M. , Family from Daegu, S. Korea, stayed November 2019

Our coordinator Ms. Sandra rendered superb service. She was there to assist us. Definitely on our next event we will book at Plantation Bay. More power and continue to offer the best customer service and experience to your customers. Our team's experience was beyond our expectations.


Anytime Fitness Team Building, October 2019

Excellent customer service. Rooms are upgraded, specially the showers! The place is clean. Bird show is great! We were here for the birthday of our daughter.


Ng, C., Family from Cebu City, stayed October 2019

We really enjoyed every bit of our stay. We stayed in the Spa immersion Room for our honeymoon. The massage was great at the Mogambo Springs. We also enjoyed at Alien Abduction.


Sacris, A., Couple from Cebu City, stayed October 2019

It is very apparent you have a great training program for the employees. They are always smiling and greeting us every time we meet them. Room cards are great publicity tools! people would put them in their scrapbooks. Our water is automatically replenished everyday. We had a wonderful stay.


Harmon, J., Couple from USA, stayed October 2019

Your staff is worth tipping but your no tipping policy restricted us from showing our appreciation for an excellent service. Salute to the friendly atmosphere set by the staff. They are courteous and polite.


R.S., Family from L.A, stayed September 2019

Everything in this resort is nice. We were so happy that you took care of us. We had a relaxing time in your beautiful resort.


Park, M.J., Seoul, S. Korea, stayed September 2019

Pleasant, friendly and professional staff who are proud of their work and what they do. The resort has a real plantation feel; very relaxing, well-maintained facilities and very clean including public restrooms. They deliver prompt and courteous service at dining facilities, at front desk, bell service and even at the airport with their representatives. Tales Of Plantation Bay is a great read!


We enjoyed Mogambo Springs spa which surpassed our experience in exclusive spas in NYC and in 5star hotel spas in Vegas. Excellent massage therapists namely Rocel, Joanna, Maita and one other foot reflexology therapist (my husband forgot her name ) and Angel who gave me the best foot pampering and pedicure I’ve ever had.


Limjap J&M, Couple from Manila, stayed February 2020

Thank you to the Japanese staff who helped us. Thank you to those who assisted us. We enjoyed our travel because of you. Staff are very kind. We had very delicious breakfast that we ate at our balcony.


Nonaka, A., Couple from Japan, stayed February 2020

Everything was amazing. The staff greetings and smiles are nice. We were happy to find that our room was cleaned properly. We felt really comfortable.


Ogawa, S., Couple from Japan, stayed February 2020

Staff are very kind and impressively nice specially Korean staff. We enjoyed various saltwater lagoons! Swimming pools are desirable since they are spacious. Everything was so joyful. We were here for vacation and to recharge.


Jung, S.H., Couple from Busan, S. Korea, stayed January 2020

Our first impression of the hotel was simple than I expected. But after a few days, we were amazed that this resort was built up really well. Even though it is fully booked, the hotel does not look crowded. Lagoons are spacious and we were able to enjoy sunset at the beach. There are various activities for children. I enjoyed jogging around the resort. It was a fantastic jogging track for me and nice that I can run without any regulations.


Lee, H.J., Couple from Seoul, S. Korea, stayed January 2020

The resort atmosphere is very good; also the restaurants. The service of each staff was very good. We had a very great stay! We enjoyed a lot. Thank you so much. We will come back here again.


Maruyama, H., Couple from Fukuoka, Japan, stayed January 2020

We enjoyed the dance show at Kilimanjaro Kafe. Very nice staff!


Fujiwara, M., Couple from Japan, stayed December 2019

The lagoons and pools are very accessible. We were able to bond in a very relaxing way. It’s a great stay with great staff and great facilities! We also love that there is no discrimination between locals and foreign guests. The staff are very nice specially Jimmy of Fiji restaurant. He is very courteous and kind. All staff seems to have a “Happy Pill” which makes us happy too.


Ira, M., Couple from St. Albans, Victoria, Australia, stayed December 2019

The Filipino breakfast theme was really good. Your service and staff is very accommodating and kind. The lagoons and freshwater swimming pools are marvellous. I will be back next year.


Yamada, Y., Japan, stayed December 2019

We came here for honeymoon. Thank you for the rose, cake and wine even though we cannot drink alcohol. It was our first time in the Philippines and we can say that it was the best trip we had. It was a lot of fun. We will come back again. Thank you for the wonderful memories.


Ogawa, M., Couple from Tokyo, Japan, stayed November 2019

Your facility felt like heaven on earth! We enjoyed the food, their beautiful scenery and friendly staff. This is the dream hotel of my fiance'.


Eckenrode, P., Couple from Maryland, USA, stayed November 2019

We really enjoyed every bit of our stay. We stayed in the Spa immersion Room for our honeymoon. The massage was great at the Mogambo Springs. We also enjoyed at Alien Abduction.


Sacris, A., Couple from Cebu City, stayed October 2019

It is very apparent you have a great training program for the employees. They are always smiling and greeting us every time we meet them. Room cards are great publicity tools! people would put them in their scrapbooks. Our water is automatically replenished everyday. We had a wonderful stay.


Harmon, J., Couple from USA, stayed October 2019

Everything in this resort is nice. We were so happy that you took care of us. We had a relaxing time in your beautiful resort.


Park, M.J., Seoul, S. Korea, stayed September 2019

The place, the views, the ambience....the whole package of the resort is simply great! We plan to come back soonest.


E.R., Cebu, stayed August 2019

Service was fantastic. We love the physics, galaxy, and science fiction themed bar on top of Kilimanjaro Kafe. It was a stand out for us hanging out in Alien Abduction (the bar at the resort). There were 3 ladies at the bar who rendered exceptional service and enthusiasm.


S.S., couple from US, stayed August 2019

There are a lot of things and activities to do as a couple and as a family: There is a complimentary shuttle service to and from the airport which is very convenient for travellers like me, the sale, the salt water swimming lagoon was big enough to fit all the guests to enjoy the facility, good selection of food and wine, and last but not the least, they have the most friendly and courteous staff.


S.R., couple from Australia, stayed July 2019

I had a very swift check-in and check-out . The hotel communicates very well to Japanese guest like me who can’t read and write English. All their restaurants have Japanese-translated menu and they have many signs to tell you where to go. Plantation Bay is our favorite resort in the Philippines.


T.N., couple from Japan, stayed July 2019

We wanted to relax and get away from the busy city and we were very happy we chose Plantation Bay. We had a very restful weekend. Great food and very accommodating staff all around.


G.P., couple from Davao, stayed June 2019

Nice place to be in. Almost 100% of the people working at Plantation Bay were Filipinos. They are all educated, sophisticated, friendly, and accommodating. Hospitality at its finest!


L.N., couple from Vietnam, stayed June 2019

Plantation Bay has given me and my wife an excellent holiday experience, we celebrated our first year anniversary and I am so happy to choose this resort to celebrate our love. Everything was exceptional from food, rooms, service, and the homey feel we get everytime we come here. This is the reason why we keep coming back.


A.T., couple from Manila, stayed May 2019

What an unforgettable experience! Words cannot explain how happy I am to choose Plantation Bay for our honeymoon. Beautiful and eco-friendly resort, my wife and I never felt so comfortable. We bonded over meals and swimming.


E.T., couple from California, stayed May 2019

We found out about the resort through Instagram and I’m happy to say that Plantation Bay exceeded all our expectations.


H.L., couple from Manila, stayed April 2019

We have a hard time talking in English because we are Japanese, but even so, staff were always willing to go out of their way to help us. We are very happy with our short honeymoon in Plantation Bay.


M.Y., couple from Japan, stayed April 2019

We are always happy to travel to places that serve delicious food. We did not have to go out, we stayed at Plantation Bay for 3 nights. All staff were friendly and kind. Plantation Bay is our favorite resort in the Philippines.


A.Y., couple from Japan, stayed March 2019

We came back to Cebu to visit our family, they brought us to Plantation Bay. My husband and I were blown away by your hospitality. Congratulations for job well done, this is the best resort in the Philippines and we cannot wait to bring other friends from Canada.


M.C., couple from Canada, stayed February 2019

Thank you for arranging the surprise cake, I was surprised with how you found out it was my birthday. I had the best vacation, birthday celebration, and honeymoon altogether. I don’t ever want to leave this resort.


C.N., couple from Australia, stayed February 2019

We cannot stop raving about your man-made salt water lagoon. It feels so good to be surrounded with water. We love that the resort is quite and private, it felt like a honeymoon part 2. The staff are always ready to go out of their way to make our stay very comfortable and enjoyable.


I.S., couple from New Zealand, stayed January 2019

Everyone went above and beyond to make our experience enjoyable. I brought my wife and 3 daughters, we live in New York and we loved the relaxing atmosphere in Plantation Bay.


J.C., couple from New York, stayed January 2019

Staff were very nice and helpful. The resort has lots of activities for everyone specially the kids; very family-oriented resort. The kids enjoyed everything!


Araneta, G., Family from USA, stayed February 2020

The ambience is super nice since there is a huge lagoon. It was also nice to swim comfortably in huge pool area. We are able to relax. We enjoyed shopping and facial treatments in the spa. Thank you.


Suwama, R., Family from Japan, stayed February 2020

The aesthetics and ambience of the resort is awesome but the service and hospitality of the staff were more than what we expected.


Shin, M.Y., Family from Korea, stayed February 2020

We really had a great time in this hotel. So I thank you so much for everything. We will come here again. We love the lagoon and the atmosphere. We played in the pool for 3 hours! We enjoyed the spa and water bike.


T.Nakayama, Family from Nagano, JPN, stayed January 2020

We enjoyed the Japanese Ladies Program. I wish PB continues this package. We would like to come back. All staff were very friendly. Foods were delicious. The shower in our room was nice.


T.Tamami, Friends from Tokyo, JPN, stayed January 2020

It is nice that there are Korean staff. The water for washing the feet in front of the room was always filled. Staff were kind. Our room was cleaned very well. The drinking water was replenished every day.


Lim, J.A., Family from S.Korea, stayed January 2020

Very relaxing and beautiful ambience! All the staff are very friendly and accommodating. There are lots of activities that are offered here. Great resort and spa! I am so grateful to Krista. She helped me with rebooking my flight. She is highly recommended for excellent customer service.


B.M.T., Family from the U.S., stayed December 2019

We were very happy and satisfied with our stay. We enjoyed the facilities and activities specially our children who enjoyed swimming in the freshwater swimming pools. The food is great too!


Ju, K.H., Family from S. Korea, stayed December 2019

We are a family of 5 vacationing. Personnel who patiently and professionally checked us in and transferred us to our rooms and bellboys were all nice and friendly. The free use of amenities and the No Tipping policy is so cool which is less stress for us.


Victa, G., Family from the U.S., stayed December 2019

I have been here more than 5 times but it was my first time to stay in a One Bedroom Suite. Thank you for giving me a very nice room and also for the complimentary cake!


Suk, M. , Family from Daegu, S. Korea, stayed November 2019

Excellent customer service. Rooms are upgraded, specially the showers! The place is clean. Bird show is great! We were here for the birthday of our daughter.


Ng, C., Family from Cebu City, stayed October 2019

Your staff is worth tipping but your no tipping policy restricted us from showing our appreciation for an excellent service. Salute to the friendly atmosphere set by the staff. They are courteous and polite.


R.S., Family from L.A, stayed September 2019

We love everything in Plantation Bay! This is one resort that every time we visit we do not want to leave.


J.M.S., Family from Cebu, stayed August 2019

I was very happy to see that my room was very lovely and bright, your staff added flowers and chocolates as my welcome gift. Even though my English is not very good, I was greeted and treated with excellent service. I cannot wait to tell my friends in Japan about Plantation Bay. Thank you for a wonderful experience.


K.S., family from Japan, stayed August 2019

This had been the most memorable stay we have ever had as a family. Who would believe that this is the place where I met my husband and here we are now with our first born. The ambience and food never cease to amaze me. Thank you Plantation Bay for helping us create memories that will last a lifetime.


J.A., family from Cebu, stayed August 2019

Everything was delightful! The spa and restaurants were amazing, music at Alien Abduction was great too. We cannot wait to spend our next family vacation next year.


B.Z., family from US, stayed July 2019

All staff are courteous and helpful. We had a very good time despite the rainy weather. We love the food in Palermo Restaurant and the themed dinner buffet with show.


N.C., family from U.K., stayed July 2019

We had a wonderful 3-night stay in Plantation Bay, even my husband who is extremely hard to please said that we will definitely come back. The room size was just perfect! The beds, the pillows were the best and we had good sleep all throughout our stay. Not to mention, the impeccable service! All staff were friendly and smiling, it really gave a big impact. I have nothing to good things to say about your service, it was exemplary. Truly a 5-star resort.


L.A., family from Canada, stayed June 2019

Plantation Bay is the only place we come back to every time we visit Cebu. We cannot put the exact words to describe the resort but this place is what we call “paradise”.


A.B., family from Manila, stayed June 2019

Best hotel ever! We normally name a few staff who contributed in giving us a wonderful stay but in Plantation Bay, it’s impossible! Every staff member always impresses me. The best hotel with the best service.


E.D.R., family from Australia, stayed May 2019

Amazing sunset, breakfast, music, and ambience. Plantation Bay is the ideal resort for my family. My children loves swimming in your lagoons and we had a great time biking around the resort. Thank you Plantation Bay for this memorable weekend.


M.H., family from Japan, stayed May 2019

What a great way to start summer, we enjoyed our first time snorkelling and this will be part of our journey in discovering Mother Nature. No words can describe how professional all the staff were, we received exceptional service during our short vacation. If anyone wants to have an excellent vacation, Plantation Bay is definitely for you.


Z.R.T., family from Canada, stayed April 2019

It has been a pleasure staying in Plantation Bay! Thank you for your continuing effort to make the experience a good one!


N.B., family from Davao, stayed April 2019

I would like to raise my hat to Plantation Bay for the wonderful, pleasant, and polite staff. We left the restaurants with a smile and we were very comfortable to go around knowing that we will be assisted anywhere.


L.E., family from USA, stayed March 2019

All staff were happy to serve, their smiles are contagious. We enjoyed interacting with them as much as we enjoyed the recreational activities in the resort. We felt the warm welcome and very at home. Thank you Plantation Bay for this amazing experience!


J.D., family from USA, stayed February 2019

We had an amazing stay! Service is wonderful especially during the coral reef encounter, dining is amazing too! Wifi is awesome, there is no password require. Talk about the interior decorations, they are beautiful, it feels like home away from home. And you have the most outstanding and courteous staff. There is nothing that we don’t love about this place!


M.H., family from Cebu, stayed January 2019

The best New Years Eve celebration we have witnessed! I am so happy I decided to bring my family to Cebu.


T.H., family from Japan, stayed January 2019

Whale Shark Adventure took 3 hours but it was very much worth it. The experience of swimming with the whale shark is once in a lifetime. We love that the hotel incorporated this activity with our booking.


Y.N., family from Japan, stayed January 2019

We had a wonderful stay in Plantation Bay. The rooms were fresh and clean, excellent service were shown by all staff all around (from restaurants, housekeeping, receptionists, everyone), the swimming facilities are just divine. We also loved the different restaurant that served different cuisines, one of the restaurant is even open for 24 hours (very convenient). We had access to all saltwater and freshwater lagoons, my children was out under the sun the entire afternoon while I was able to relax with my husband. Thank you giving me and my family an incredible time in Cebu!


J.M.G., family from USA, stayed January 2019

Thank you to all staff at Plantation Bay for making our wedding the best ever and for making our stay and the stay of our guests a memorable one. I’m sad we are leaving the resort and all the friendly staff today. I will certainly go back home to Australia to let all our friends and family know what an amazing time we had at the resort and will highly recommend the resort to anyone who is looking at having a destination wedding.


Mr. & Mrs. B.C., Sydney, AUS, Wedding on January 2020

The food was delicious! Very good accommodation, check-in and check-out was smooth. Our guests enjoyed so much. I love the honesty and resourcefulness of your staff.


E.P., Wedding, late December 2019

Everything was excellent! I highly recommend this place.


Labangon Bliss Elementary School Christmas Outing 2019

Thank you for accommodating us. We love the place so much and so with the food. Thank you to Ms. Olya for being kind to us. She did great! Hoping to spend the next year’s Christmas Party with you all...same place and same staff of Plantation Bay!


Mactan Air Base Elementary School Christmas Outing 2019

All of the services were very good. The staff were very polite and accommodating.


Accenture Intelligent Operations Centers- Cebu Team Building, November 2019

Our coordinator Ms. Sandra rendered superb service. She was there to assist us. Definitely on our next event we will book at Plantation Bay. More power and continue to offer the best customer service and experience to your customers. Our team's experience was beyond our expectations.


Anytime Fitness Team Building, October 2019

Our stay at Plantation Bay had been an enjoyable and memorable experience for everyone. It had met everyone’s expectations. The staff is most helpful, friendly and courteous. They were extremely accommodating, ready to offer their services when needed. Our party at the Alcatraz Ballroom was very successful; food was excellent, set-up was impressive!


Milestone Birthday Celebration, August 2019

We appreciate Plantation Bay for the providing us with exceptional service during our event. Our overall experience was all we ever hoped for. All employees and organizers were very happy with the outcome.


Cargill Oil Miles Philippines Inc. Meeting, July 2019

We had a blast during our Team Building at Plantation Bay. It was a fantastic experience for our Electrical Department. Thank you for taking care of us every step of the way.


Fluor Daniel Inc. Philippines Team Building, June 2019

Our daytour experience at Plantation Bay was fabulous. The resort never felt crowded even if there were many guests that day. Thank you for assigning Savannah Gazebo as our holding area, it was a perfect secluded spot for us. We appreciate the water station, extra chairs that were prepared by your staff. Our venue was within reach to our archery, wall climbing, and shooting range. A big thanks to every department for making our summer outing very memorable.


Authors Solution Summer Outing, June 2019

We would like to give Plantation Bay a 5-star rating for outstanding service. My daughter’s baptismal celebration was a total success thanks to each and every staff that helped us. Communication was very efficient from inquiry up to the event itself. We cannot say enough good things about Plantation Bay except that we will truly treasure the memories we had.


Camille Belle’s Christening Celebration, May 2019

All of your staff are outstanding. We were welcomed with big smiles and they attended to our needs effectively. Lunch arrangement was very delicious, everyone was so full and satisfied. Thank you very much to Plantation Bay for giving us a great time!


Sebastian Hotel Summer Outing, May 2019

We are very pleased with the service starting from the meeting until the event finished. All our visitors went home happy. The venue was impressive and unexpected. Thank you Plantation Bay for giving us a wedding of a lifetime.


S.J.G couple Paris, stayed April 2019

Everyone certainly had such an amazing time and even till today we still cannot get over the fun and excitement we experienced in Plantation Bay. All of the staff were friendly and even if it was just a day trip, the place felt like home.


Exposure Ninja Summer Outing, stayed March

We were so impressed on how responsive your sales team is, from the initial inquiry, up to the time we stayed at your resort. They were fast and always gave a positive response that made me feel confident. I was not wrong, we had a wonderful time at Plantation Bay, thank you.


ITeam Global Incentive Trip, stayed March 2019

We had the best wedding in Plantation Bay! Thanks to all your help. Your staff were very attentive, professional, and accommodating from start to end. Great food and the best atmosphere for all kinds of events!


Wedding, stayed last February 2019

Sales team were absolutely awesome. They were very efficient and helpful, we could not ask for a better coordinator. The meeting venue was great as well but we wish we had more time to enjoy the facilities.


Global Alliance Steering Committee Meeting, stayed January 2019

Lots of activities to do and superb staff.


M.C. Guzon, via Facebook, stayed February 2020

very nice place and lot of enjoyable location to stay and have fun.


B. Saruvo, via Facebook, stayed February 2020

The resort is very family friendly. It is well organized for newly-weds, couples, and groups. Also, the staff is incredibly polite and professional.


K. Welchlin, via Facebook, stayed February 2020

One of the largest resorts I have ever seen with so many family friendly activities.


K.W. Stiers,via Facebook, stayed February 2020

It is a beautiful place, the rooms are comfortable and the staff friendly and welcoming.


J. Conning, via Facebook, stayed January 2020

Best place to relax and unwind. Best customer service. Our family's pick.


Anna B, via Facebook, stayed January 2020

So amazing definitely worth a visit if going to cebu for a holiday.


M. Stevart, via Facebook, stayed January 2020

Best place for kids and a lot of activities for the whole family.


J. Jordan, via Facebook, stayed January 2020

A Tropical Garden Resort, very nice staff, rich food and fun projects. Visitors of all ages can enjoy the fun.


P. Cheung, via Facebook, stayed January 2020

Beautiful scenery, swimming pool resort.


R. Yang, via Facebook, stayed January 2020

I was able to call a wide and exclusive cart in one button, and I was able to swim in a lot of pool such as pool of the pool of the lagoon, and the activity of the kids was also full, and I had a lot of fun every day. And all the staff are smiling and greeted.


Shimura, A., via Facebook, stayed January 2020

Nice rooms, friendly staff, nice selection of restaurants with fantastic food many free or reasonably priced activities...can't go wrong here!


J. Brown, via Facebook, December 2019

Place is clean, a refreshing place to unwind from the stressful city environment. Employees are friendly, always smiling and very helpful. No tipping policy is great. Has one suggestion it will be nice if you put a bench at the entrance of the restaurants while you wait for the golf carts.


R. Johnson, via Facebook, December 2019

This was the first time my wife and I have been to this place. We came here to visit her family in Dumaguete. We are from North Carolina on a vacation trip. We love this place so much that we are already planning to bring our whole family of 7 next year! Staff is absolutely the best. every sentence has either a mam or sir in it with a big smile. I wished our employees in the states had the same attitude as they have here. In my book that's the politest and respectable thing to say to anyone. This resort is awesome but I got to hand it to all the staff here. They are absolutely professional, well dressed, and an attitude so contagious that you cant help but smile and enjoy this beautiful place! Many Thanks!


S. Miller, via Facebook, November 2019

Just had a Daytripper Adventure and it's worth it for a total affordable package.


R. Rivlan, via Facebook, November 2019

Fantastic inclusive resort with plenty to offer. Excellent snorkeling and massive pools. Excellent restaurants and very scenic.


M. Griffin, via Facebook, November 2019

The Immersion Spa package is an Awesome, relaxing & luxurious experience. We will be back with family for more quality moments


L. Demitilo,via Facebook, October 2019

We stayed in this beautiful resort with unique layout and atmosphere for 5 nights. The staff were friendly, gentle, and always ready to help us. I cannot count the many things I love about Plantation Bay. Thank you for the wonderful experience.


H.Y., via Facebook, stayed March 2019

I am very pleased with Fiji restaurant, incredible Japanese cuisine selection! I am a seasoned traveller and I was very impressed with the attention you put to all your food. Bravo!


B.D.P., via Facebook, stayed February 2019