Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was given its Award of Excellence 2013, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2015
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1144 67 4 0
Reservations, check- in, check-out
1045 140 21 9
Quality of Room and
Hotel Facilities
1016 178 19 2
Quality of Food and
Dining Areas
857 314 34 10
Quality of Service
Throughout the Hotel
1097 104 12 2
Overall Level of
Satisfaction
1090 110 12 3
January 2016
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
109 9 0 0
Reservations, check- in, check-out
97 20 1 0
Quality of Room and
Hotel Facilities
98 18 2 0
Quality of Food and
Dining Areas
87 23 5 3
Quality of Service
Throughout the Hotel
103 14 0 1
Overall Level of
Satisfaction
105 12 0 1
 
 
Click tab to filter comment:

I like the Bahamas rooms on the ground floor. The water is kissing our balcony!


A.Z., couple from Cebu, stayed January 2016

We would like to commend Bon’s great service. He’s very professional and helpful. He made our stay a memorable experience. We will highly recommend the resort to others.


B.C., group of friends from Australia, stayed last January 2016

Thank you for a wonderful stay! Your staff are unbelievably amazing and always gracious. We will be telling our friends about this FANTASTIC place.


K.A., couple from the US, stayed January 2016

I love the general ambience of the resort, relaxed atmosphere and friendliness of the staff.


J.B., family from Australia, stayed last January 2016

The no tipping policy is a good idea so there’s no special treatment to any person or group.


D.S., couple from California, stayed last January 2016

We stayed here for 7 days. You guys threw a great Galactic New Year's party! The food was good, the games were fun, the entertainment was great and the fireworks were far beyond what we expected. My son said it was the best New Year's ever. Thanks for a great stay.


G.L. via Facebook, January 2016

All the staff are friendly and accommodating. The WIFI is unlimited and very fast!


J.S., Filipino family from the US, stayed last January 2016

I enjoyed the New Year’s Eve countdown party as well as the fireworks!


K.K., couple from Japan, stayed last January 2016

The staff were very attentive. The burgers were good!


V.K., Family from Australia, stayed last January 2016

Thank you for your great service. This is the best hotel I’ve ever stayed. All the staff are very kind and are always smiling. We also enjoyed the New Year’s Eve countdown party.


N.W., couple from Japan, stayed last January 2016

Plantation Bay has really outdone itself in maintaining the establishment. The guest accommodation is impeccable. My family and I are grateful for allowing us to enjoy a piece of what the Philippines has to offer. Choosing to stay here was one of the best choices to end our year.


K.F, family from the US, Stayed last December 2015

We will definitely come back and bring other members of the family. It is very relaxing and safe. There are a lot of information provided for the lists of activities. They have friendly and courteous staff. Thank you for the satisfactory service!


M.O., couple from the Philippines, stayed last December 2015

“World class customer service”. It is certainly the heart of your business. All our room service requests were addressed quickly! The place is worth of being the best tourist destination in Cebu.


M. C. , family from the Philippines, stayed last December 2015

I enjoyed every little bit of it. From the staff, foods and facilities.


N.G., solo traveler from Manila, stayed last December 2015

Everything was well organized. The people working here are absolutely nice and helpful. The foods are delicious, friendly atmosphere and you have beautiful Christmas decorations! Please continue this way and we will comeback.


A.R, family holiday, stayed last December 2015

I enjoyed Plantation Bay’s facilities. Employees are very helpful and are always smiling. They also have a lot of Japanese speaking staff.


S.M., couple from Japan, stayed last November 2015

I want to come back when my children are older. I enjoyed the pool and the Christmas Lighting activity.


O.A., honeymooners from Japan, stayed last November 2015

The quality of service is definitely A+! Everyone is very hospitable and responsive.


R.H, couple from the US, stayed in November 2015

I would like to say thank you to your exceptional staff during our stay. Our flight was cancelled and the entire FO team was very helpful in assisting our flight and hotel accommodation. Special thanks to butler Allen and Charlie of Front Office for assisting us. We will not hesitate to recommend this hotel to friends and will choose to come here again. All in all the service is exceptional. Your team is superb. Please keep up the excellent standards!


M.T., couple from Taiwan, stayed November 2015

We dined in Palermo Café and we were served by gracious, kind, hospitable and beautiful food attendant, LJ. The dinner was great and LJ made it possible.


R.R and M.V., couple from the US, stayed November 2015

I have travelled the world and this is one of the best resorts I have stayed in. It is truly fantastic. The spa is one of the best I have experienced. I would highly recommend this resort to anyone. I was here 7 years ago and the service is still as excellent as it was in 2008.


P.C., family from Australia, stayed November 2015

We would like to thank Bon the Butler who helped us booked our Ferry ride. We really enjoyed your place a lot. We wish to have more time to experience other things.


K.C, family from US, stayed November 2015

It is one of the friendliest resorts we have ever stayed at. I stay away from home around 150 nights per year and few places are truly memorable… Plantation Bay is!


R.H., couple from UK, stayed November 2015

Employees are very friendly, smiling and professional. Thank you to Bryan Austria, Fritz, Cony and Marv!


V.L and A.L., family from Batangas and Australia, stayed November 2015

I spent quite a lot of time in the spa and I have to say all of my treatments were exceptional and the level of professionalism was outstanding! The Dive Center was also great and I will recommend them to my friends.


C.P., solo traveler from the US staying in Hong Kong, stayed November 2015

I like the Bahamas rooms on the ground floor. The water is kissing our balcony!


A.Z., couple from Cebu, stayed January 2016

Thank you for a wonderful stay! Your staff are unbelievably amazing and always gracious. We will be telling our friends about this FANTASTIC place.


K.A., couple from the US, stayed January 2016

The no tipping policy is a good idea so there’s no special treatment to any person or group.


D.S., couple from California, stayed last January 2016

I enjoyed the New Year’s Eve countdown party as well as the fireworks!


K.K., couple from Japan, stayed last January 2016

Thank you for your great service. This is the best hotel I’ve ever stayed. All the staff are very kind and are always smiling. We also enjoyed the New Year’s Eve countdown party.


N.W., couple from Japan, stayed last January 2016

We will definitely come back and bring other members of the family. It is very relaxing and safe. There are a lot of information provided for the lists of activities. They have friendly and courteous staff. Thank you for the satisfactory service!


M.O., couple from the Philippines, stayed last December 2015

I enjoyed Plantation Bay’s facilities. Employees are very helpful and are always smiling. They also have a lot of Japanese speaking staff.


S.M., Couple from Japan, stayed last November

I want to come back when my children are older. I enjoyed the pool and the Christmas Lighting activity.


O.A., Honeymooners from Japan, stayed last November

The quality of service is definitely A+! Everyone is very hospitable and responsive.


R.H, couple from the US, stayed in November 2015

I would like to say thank you to your exceptional staff during our stay. Our flight was cancelled and the entire FO team was very helpful in assisting our flight and hotel accommodation. Special thanks to butler Allen and Charlie of Front Office for assisting us. We will not hesitate to recommend this hotel to friends and will choose to come here again. All in all the service is exceptional. Your team is superb. Please keep up the excellent standards!


M.T., couple from Taiwan, stayed November 2015

We dined in Palermo Café and we were served by gracious, kind, hospitable and beautiful food attendant, LJ. The dinner was great and LJ made it possible.


R.R and M.V., couple from the US, stayed November 2015

It is one of the friendliest resorts we have ever stayed at. I stay away from home around 150 nights per year and few places are truly memorable… Plantation Bay is!


R.H., couple from UK, stayed November 2015

Guest services staff are well-trained and the staff greet guests with warm smiles. I’m satisfied with the service here. Loved the lagoons, pools, and activities.


D.L., couple from Korea, stayed October 2015

We had a blissful vacation at Plantation Bay. For the first time, we didn’t have to go out to explore the city. We enjoyed the resort so much we decided to just stay here the whole time. We loved our massage and the spa and the food. Had fun swimming and biking. Staff are all very good – courteous, accommodating, pleasant!


L.M., couple from Canada, stayed October 2015

I wish we had something like this in England. We in England could learn a lot from Plantation Bay and its staff. You guys are 10/10!


S.R., couple from the UK, stayed October 2015

This is our first time to stay in a 5-star hotel and indeed the services and facilities met our expectations. We enjoyed most of the saltwater lagoons and freshwater pools. Moreover, the resort personnel/employees are very friendly. Our stay has been a very good experience.


L.L., couple from Cebu, stayed October 2015

All aspects of the resort are absolutely amazing! We loved the friendly staff, amazing service, the food, and the quality of hotel facilities.


J.P.B., German couple living in Hong Kong, stayed September 2015

We most enjoyed the laidback feel of the hotel, the enjoyable activities such as billiards, biking, and swimming, and most especially the massage from your skilled and experienced staff. The staff in all areas of the hotel are very polite and helpful. Loved the Beef Pochero at Kilimanjaro. Lots of fun activities to choose from.


F.T., couple from Cebu, stayed September 2015

My pregnant wife needed some time to rest so we came here and found the resort ideal for relaxation. We loved swimming all day and night. Fantastic experience! Saxophone music at night was also very romantic.

S.W.L., couple from Korea, stayed July 2015

We love that the lagoon is open 24 hours. Service is very fast and the staff are always friendly and smiling. Palermo served the best pasta! We loved everything here and will definitely return in the future.

T.V., balikbayan couple from the US, stayed July 2015

Even though the weather was not good, we enjoyed and we’re happy because the facilities and the service are the best! All the staff members are very kind.

P.I.S, couple from Korea, stayed July 2015

We enjoyed most your service. If there is a higher ranking for your service, we will place our vote there. The warm greetings of your staff, adds value to what you already have. So much to do, so little time!

S.A.N., couple from Pasig City, stayed July 2015

I love the general ambience of the resort, relaxed atmosphere and friendliness of the staff.


J.B., family from Australia, stayed last January 2016

All the staff are friendly and accommodating. The WIFI is unlimited and very fast!


J.S., Filipino family from the US, stayed last January 2016

The staff were very attentive. The burgers were good!


V.K., Family from Australia, stayed last January 2016

Plantation Bay has really outdone itself in maintaining the establishment. The guest accommodation is impeccable. My family and I are grateful for allowing us to enjoy a piece of what the Philippines has to offer. Choosing to stay here was one of the best choices to end our year.


K.F, Family from the US, Stayed last December 2015

“World class customer service”. It is certainly the heart of your business. All our room service requests were addresses quickly! The place is worth of being the best tourist destination in Cebu.


M. C. , Family from the Philippines, stayed last December 2015

Everything was well organized. The people working here are absolutely nice and helpful. The foods are delicious, friendly atmosphere and you have beautiful Christmas decorations! Please continue this way and we will comeback.


A.R, Family holiday, stayed last December 2015

I have travelled the world and this is one of the best resorts I have stayed in. It is truly fantastic. The spa is one of the best I have experienced. I would highly recommend this resort to anyone. I was here 7 years ago and the service is still as excellent as it was in 2008.


P.C., family from Australia, stayed November 2015

We would like to thank Bon the Butler who helped us booked our Ferry ride. We really enjoyed your place a lot. We wish to have more time to experience other things.


K.C, family from US, stayed November 2015

Employees are very friendly, smiling and professional. Thank you to Bryan Austria, Fritz, Cony and Marv!


V.L and A.L., family from Batangas and Australia, stayed November 2015

We most enjoyed the absolute beauty of the place and the service was amazing! Staff beyond excellent and helpful beyond the call of duty – they will be remembered for their radiant smiles. Special mention to Bon who was the kindest, sweetest, smiling guy and amazing with our two- year-old.


B.L. and F.L., family from the UK living in Hong Kong, stayed October 2015

We enjoyed the swimming pools. Our son loved it! Dinner was so good. The hotel is so clean. The staff are the best and their smile made us happy. We are so happy we chose to stay here!


T.M., family from Japan, stayed October 2015

I loved seeing my grandchildren enjoying what your facilities had to offer and that means a lot to me. Everything is worth the experience. Thanks Plantation for this enjoyable stay! You have exceeded my expectations and I will highly recommend your resort to family and friends.


E.I. balikbayan family from the US, stayed October 2015

Our 3-day stay was short. Will be planning a week-long stay soon! We loved kayaking, doing the stand-up board (hard to balance but fun), dining, and swimming. My daughter swam from 8 AM till 6 PM. For me, the spa experience was the cherry on the cake. It was indeed a good “gift” to myself on my birth month.


L.M.C., family from Manila, stayed September 2015

Our stay is Plantation Bay is far more comfortable and enjoyable than our stay in Guam. We loved the food and our island hopping experience. Everything was good. We were especially satisfied with the hospitality of the staff.


I.I., family from Japan, stayed August 2015

Superb customer service from the airport liaison (Phillip) to customer service (Kara, Anna, etc), especially the fast response in fixing the cable TV problem in our room. Kudos to Housekeeping. We enjoyed the place and the kids loved the pools and their kayak experience. The staff were all courteous and hospitable. Will definitely come back. Highly recommended!


M.D., balikbayan family from the US, stayed August 2015

We’d like to show our profound gratitude to your staff, especially Roz at Palermo Restaurant and others who offered us warm and very efficient service during our visit. Roz remembered us on our second visit and was very genuine with her service. We thoroughly enjoyed our meal. Other restaurant staff were very efficient and attentive as well. Upon check-out, we wanted to show our appreciation to them with a little tip, but they politely refused it as it is company policy. We shall definitely choose Plantation Bay again and recommend it to our friends. Thank you very much for such pleasant service. See you next time!


K.Y., family from Japan, stayed August 2015

The place is outstanding! This is a gorgeous resort. We appreciated the No-Tipping Policy and the friendliness and helpfulness of the staff. Will stay again for a longer time.


N.E., family from the US, stayed August 2015

We were here for a limited time, but you made us feel so important. We enjoyed everything – ambience, service, food. The staff were very friendly, always giving us their genuine smile. Really nice place. We will be back.


C.P., family from Manila, stayed August 2015

Excellent resort! We enjoyed our stay 100%. The staff were honest, polite, and accommodating. I salute them for their dedication. Congratulations to the management! You are all awesome. Highly recommended!


C.D., family from Manila, stayed August 2015

We wanted to thank you for our lovely stay. The room was very nice. We loved all the lagoons. The food was delicious. The kindness and service of all your staff were excellent!


P.W., family from the US, stayed August 2015

My family and I are very satisfied with our stay. We loved the watersports activities, the food, and most especially the hospitality of the people who work here. We’ll be coming back with more members of our family!

M.L., family from the US, stayed August 2015

We thoroughly enjoyed all of our meals here including Room Service. Service of the resort staff was also very good. Most were genuinely warm and friendly. Special mention to Allen, our Butler. He was most helpful and made us feel like special guests.

E.O., family from Hong Kong, stayed August 2015

Our Wedding Event was a success and I would like to commend the following: the GM who was very considerate and accommodating to our needs and requests; the chefs for presenting a fabulous spread and tasty dishes; Banquet for the beautiful ambiance and stage set-up in collaboration with our technical lights and sounds and florists; the Sax/Singer who played so well it made our guests swoon; the cultural Filipiniana group for helping me enlighten our first timer guests to the Philippines of our rich culture and heritage; Monique, I laud you and thank you for your limitless patience in dealing with my meticulous and perfectionist attitude with the preparations not leaving a leaf unturned. Plantation Bay has made it possible in realizing this occasion so wonderfully to be cherished forever. Our guests from around the globe appreciated all these and only gave good comments for the whole celebration and said that it is the best Wedding they have ever seen in the world! Thank you again from the bottom of my heart.


M.K., bride from Cebu, October 2015

Monique had a major part in making this experience at Plantation Bay so wonderful. She is very attentive, funny, friendly, gracious, kind, and humble. I had many requests and changes in plans and she was able to move her schedule and time around to keep my team and conference in mind. Her warm smile is welcoming and adds to the paradise which is Plantation Bay.

J.H., Paperstreet Media, Web Developers’ Meeting, July 2015

We have enjoyed our stay at Plantation Bay to the fullest! It was such a delightful surprise that you’ve helped us organize exciting teambuilding activities - complimentary. The service is top-notch and the hotel facilities are well-kept. Most of all, your staff made our stay truly memorable. Despite the overwhelming number of guests at that time, you still made us feel extra special. From the reception, restaurant, and housekeeping staff – exceptional! We’d like to commend Rem, Dorothy, and especially Tiffany for being such great hosts. We are definitely going to see you again soon!


H.N., Verz Design, Teambuilding and Summer Outing, May 2015

Geli did commendable service. She is very efficient and true to her words. Ms. Jid is also great. She made sure that everything was okay. Rem also did a fantastic job. Banquet too. Kudos to all the staff.


P.S., Pimintel Rodriguez Simbulan and Partners, summer outing, April 2015

All the staff of Plantation Bay are customer and service-oriented! We appreciate their involvement in making our program and activities successful.


I.B., Collegio de Immaculada Concepcion, February 2015

I was really pleased and satisfied with the quality of service and dedication of our Account Executive, Mia. She managed to make our reservation hassle-free and worry free. Although she stood out, everyone else in the resort was outstanding in their own way. They made us feel really special and welcome. I admire their professionalism and dedication. Truly a world-class resort.


Big 500 Corporation, February 2015

All of those who assist us from check-in, on our teambuilding game, and in the restaurant were awesome! Tiffany was exemplary - from the moment I started scouting for our venue until the end of our event, she did not show any sign of dullness. Will definitely would want to work with her again in our next event.

N.E., EcoStarLimited Inc., December 2014

I would like to commend Ms. Karla Tuico and Ms. Andrea Arroyo for their thorough handling of our event, scrutinizing every small detail, and allowing revisions on the contract when needed or even on short notice. I would also like to cite Ms. Gigi Espiñe for her attentive supervision throughout the workshop, especially on matters relating to food. Overall, the PB staff were very courteous, easily approachable and very professional.


J.G., IPEN, June 2014

We would like to commend and thank your staff in Kilimanjaro for an excellent service. We enjoyed the food and their hospitality, quick service, and smiling faces. Kudos and thank you to Plantation Bay for a job well done! Thank you, Jeania. Thank you, Kayce. Our experience here in Plantation Bay will be forever cherished because of you guys!


TGU Engagement Team, Convergys Philippines Services Corporation, June 2014

4Life gives the best for the Great Escape qualifiers therefore, they chose Plantation Bay. Big thanks to all staff members for giving us very good service and for being polite, courteous, and always smiling.


E.D., guest from 4Life Research USA, LLC, March 2014

Our overall experience was great and positively accepted by the team, including recommendation for future events. Thank you to the management and staff of Plantation Bay!


L.B., GE Philippines - Water and Process Technologies, February 2014

From the bottom of our heart, we would to thank Ms. Andrea B. Arroyo for assisting and helping us with all of our inquiry and even with our complicated requests. She made things possible even if we communicated only through emails, phone calls and Viber since we are residing out of the country. Our wedding day would not have been that successful and complete without Ms. Andrea Arroyo. Daghang salamat.


C.E. and J.H., couple from Canada, January 2014

My family had a vacation here 12 years ago and we enjoyed our stay. Now, I came back for a workshop and still enjoyed my stay. Nice food and good facilities. And the staff were courteous and smiling.


J.O., United Nations workshop attendee, stayed February 2014

We stayed here for 7 days. You guys threw a great Galactic New Year's party! The food was good, the games were fun, the entertainment was great and the fireworks were far beyond what we expected. My son said it was the best New Year's ever. Thanks for a great stay.


G.L. via Facebook, January 2016

Our family had a great stay at Plantation Bay. It's been the best holiday we have ever been on and the best hotel I have ever stayed at. It's like being in heaven staying there and we wished we didn't have to leave. I can't wait to see you all again soon!


G.C. via Facebook, September 2015

Love this resort! Great place to relax. I really enjoyed my stay. All the employees performed beyond everyone’s expectations. Keep up the good job guys!

S.O. via Facebook, August 2015

Bar none, ALL Plantation Bay people are so customer service-oriented. They know and find ways to please customers without compromising company/resort policies. Resort ambience is the same, if not better after 10 years. My children and I had fun recreating our photos from before. Speedy and all-coverage Wi-Fi. Superb massage. My daughter forgot her jacket in the room, which for sentimental reasons she cannot let go of, and the Duty Manager, Ms. Kei, arranged to have it sent to our home. Outstanding customer service!

M.N. via Facebook, June 2015

Top resort for family with large swimming pools and salt water lagoons. Superb restaurants.


J.S. via Facebook, May 2015

Plantation Bay is definitely picturesque. What I love about the place is that there are a number of activities you can do here, you name it: wall climbing, archery (by far my favorite), kayaking, yoga, biking, etc. plus most of them are free!


K.C. via blog, May 2015

We regret that we stayed only for a night. The place is wonderful and we enjoyed our stay so much. My grandkids loved the pools. Thank you for all the staff who are so accommodating, attentive to our needs, very courteous, and always smiling. Special mention to Bern. Thank you all for an awesome vacation. We will surely recommend this to our friends - they love our pictures!


R.D. via Facebook, April 2015

For the past two summers, you have not only given us exemplary service by providing us utmost comfort, but at the same time you have made our family vacation a more wonderful one because of your mesmerizing beauty. And yes, summer will never be complete if we can't spend it with you.


I.G. via Facebook, April 2015

Every staff was so polite and respectful. They are always wearing that smile. Overall, our stay here was extraordinary!!! Everything was unforgettable and definitely an experience!

R.B. via blog, January 2015

Mogambo Springs is by far the best spa we have experienced in Asia. We were most intrigued by the Filipino Hilot massage, but seeing as we managed an appointment for that only a day later, we test drove the foot reflexology instead. I’m not quite sure what the therapist did, but it was like she unlocked something in my toes. Something that I didn’t know had been locked all this while. The next day the Hilot massage was equally satisfying, as we both dozed off to the gentle music and strokes of pressure. Realizing that this spa was indeed value for money, we returned every day, getting massages and even a cucumber body wrap the day after I got sunburned snorkeling in the reef.

R.V. via blog, January 2015