Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was elected to its Hall of Fame for earning its Certificate of Excellence for 5 straight years, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2017
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1303 98 5 0
Reservations, check- in, check-out
1201 171 26 8
Quality of Room and
Hotel Facilities
1135 245 23 3
Quality of Food and
Dining Areas
1002 347 48 9
Quality of Service
Throughout the Hotel
1280 106 17 3
Overall Level of
Satisfaction
1237 149 16 4
January - September 2018
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1012 67 4 4
Reservations, check- in, check-out
942 119 16 10
Quality of Room and
Hotel Facilities
901 151 28 7
Quality of Food and
Dining Areas
769 273 34 11
Quality of Service
Throughout the Hotel
988 74 16 9
Overall Level of
Satisfaction
980 91 7 9
 
 
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Housekeeping in Plantation Bay is very attentive, they cater all our requests. My husband and I loved our stay, it was a fantastic honeymoon experience.


H.K., couple from Korea stayed September 2018

The amenities, service, staff and are courteous and very polite. Totally relaxed when I had my vacation here with my entire family. I would recommend this place to all my friends and family back home.


S.W., family from Australia stayed September 2018

Hotel organizers were very friendly, efficient, accurate, accommodating, hospitable, and professional. The Delegates of the World Robot Olympian were very pleased with the entire stay at Plantation Bay. They gave us full support and even went the extra mile to make sure that both foreign and local delegates will have the best experience.


Felta World Robot Olympian stayed August to September 2018

Plantation Bay is an amazing resort. We really love the amenities and the good service you offer. As Japanese, we felt so safe and secure. We also had a great time at your themed dinner buffet and took many pictures during the show.


D.K., family from Japan stayed September 2018

This vacation is my best experience and the best resort in my life! I cannot wait to come back. See you soon Plantation Bay.


H.L., couple from Japan stayed September 2018

My family and I enjoyed snorkeling at the beach, the water was great. We enjoyed all kinds of pools that you have everywhere. The room was also clean, fresh, and very comfortable. We were all very rested. Thank you for all the good service.


R.K, family from Japan stayed September 2018

We were blown away by your boat team when we went on island hopping. They attended to us us very well and took care of all our needs. Plantation Bay has excellent service and we would have to commend every outlet and department of this hotel. We enjoyed the physical layout the buildings and the sprawling lagoons everywhere, they are beautiful.


H. P. R, couple from Australia stayed September 2018

My wife and I came to the Philippines to catch up with her family and took a side tour to your resort for 2 days. We love the architecture and the design of our room. The poolside room was a nice touch. You have great spa and terrific massage. Staff were friendly and polite, such a great service provider! They responded to our entire request promptly.


B.R., Balikbayan from Australia, stayed August 2018

The place is relaxing, clean, neat and organized. We cannot ask for a better vacation where it feels like home.


M.A., couple from Cebu, stayed August 2018

The friendly staff made the place feel even more welcoming. Thank you Plantation Bay.


J.E., family from Singapore, stayed August 2018

This is our first travel abroad and we made such good memories in your resort. The kindness of your staff and the warmth in each smile was the best part. We had a romantic dinner in Fiji restaurant and we had a very relaxing massage in Mogambo Springs.


H.Y., Couple from Korea, stayed August 2018

Customer service is exceptional! All your staff are very friendly and helpful, they all deserve to be given gratuity tips but the hotel management strictly will not allow it which makes their service very fair to all. When we arrived the airport, we were welcomed by the airport representative and brought to the hotel. First impression was great and we were happy that everything else followed! Beautiful resort!


R.T., family from Manila, stayed August 2018

We are used to cold weather and we did not go wrong in choosing your resort because there are so many activities to choose from, not to mention the variety of pools and different activities. Overall it had been a great experience and your food is amazing!


N.H., family from Japan, stayed August 2018

We most enjoyed the room your daily themed breakfast buffet. You have quality food and service! The idea of the lagoon is very unique and it gives you an edge.


P.N., balikbayan from US, stayed July 2018

Beautiful place to relax! My children were surprised with how the resort resembled home. They said it’s the kind of vacation that they really want. Food is delicious and never disappoints. Salt water lagoon is incredible to think it is just man-made.


R.D., family from Canada stayed July 2018

Our time here was too short! We will most certainly make sure we lengthen our stay next the next time. Your quality of service is above excellent, the place, the architecture, and most especially the people was incredible and close to perfect!


K.B., couple from Texas, stayed July 2018

The resort is absolutely better than how you described it on your website. My family and I travel a lot and have stayed in various hotels in Europe, USA, and Asia, but it was only at Plantation Bay where it beyond our expectations. From the moment we arrived, we were made to feel both welcomed and comfortable. We joined the Hawaiian Themed dinner with show during one of our nights and later discovered that your staff were the choreographer and dancers themselves. This truly increased the authenticity of our experience. Our son went to the spa for the first time, he who had overslept remained undisturbed for several hours, he could not feel more relaxed than ever. We enjoyed the bipolar island experience, the captain and his crew attended to our needs as if we were on dry land. We had a wonderful and positive memorable experience. It is our first visit to the Philippines and we wanted to say that you have presented us with an exceptional first impression. The staff being extremely polite and helpful at all times has provided us with a strong incentive to return in the future. Thank you!


C.S., family from Manhattan stayed July 2018

Besides the excellent service throughout the hotel, Mogambo Springs is a beautiful and peaceful place. Very well designed and though out, this is our favorite spa in the world.


R.C., couple from New York, stayed July 2018

Every single one of the Plantation Bay staff deserves all the praises and commendations for a great job, they truly complete the puzzle for our search for a fantastic and unforgettable experience. Thank you for making us recharged to face more challenges in our everyday work. The greatest asset you have is your ability to communicate at a high level. Plantation Bay is perfect!


Incentive Trip for People’s General Insurance Company, July 2018

We were very happy throughout the entire preparation and planning stage with Plantation Bay. Everything we had hoped for was executed very well. The organizers were very informative and never turned down a phone call when we needed to clarify information with them. All the staff are always happy to serve and we look forward to being here again.


Loreal Wave 20/21 UAT, stayed June 2018

Overall experience was very good! All our concerns and needs were attended to from start to finish. We had a smooth transaction. My team really enjoyed the time spent at your resort! The staff assisted us with smiles and it was very pleasant to witness happy staff. Definitely a great outing for our team! Thumbs up!


Fluor Daniel Inc. PH, June 2018

Outstanding staff, all praises for swift Amazing Race game, check-in and out was swift and we did not encounter any challenges, banquet waiters were very attentive. We certainly had a blast!


Primary Properties, June 2018

The staff were very warm, accommodating, and courteous. Thank you Plantation Bay for the superb service! Till our next adventure.


Jollibee Foods Corporation, May 2018

We could swim at night and still feel very secure, we love the warm water and we are very happy about the complimentary airport transfers. You have a wonderful resort and the best swimming facilities. Looking forward till the next vacation.


E.J., couple from Korea, June 2018

We have traveled to every continent in the world in major cities and towns but we had our best experience here in Plantation Bay! We loved everything from the rooms, the bed, and the pool right at our back door, the frequent golf trips to take us around, and most especially we loved the Saturday night entertainment show.


F.T., family from Manila, June 2018

Plantation Bay has the perfect ambience! We had a massage in Mogambo Springs Spa and it was superb. We love the accessibility of the pools especially because it makes it easy for persons who have disability to swim and enjoy your pool. Thank you for taking care of us.


L.T., Balikbayan based in USA, June 2018

We had a great experience and the overall view is fantastic! We love the service and staff’s detailed care for us. We will be bringing home the best memories.


L.M., couple from Korea, June 2018

I enjoyed the most spirit of joy and service from the staff of Plantation Bay. It feels like home and we received the most warmth from staff who treated us life family. Service was such a delight. We loved everything from the interiors of the room to the scenic ambience of the resort.


35th Anniversary Prosel Pharmaceuticals & Dist., Inc., June 2018

I got to know about Plantation Bay on the internet. It was beyond my expectation! I was very impressed by your SERVICE! Everyone in the resort could become friends. I will recommend Plantation Bay to the people who plan to visit Cebu. All the facilities are exciting and perfect but the best part is your staff's smile and kindness. Thank you so much!


S.B., Couple from Korea, stayed May 2018

The resort is beautiful but it was the excellent staff service that made our stay very positive! Staff are well-trained and very friendly. They really add value to the place!


M.B., Family from Manila, stayed May 2018

Everyone in this hotel were very polite and courteous! The spa, Mogambo Springs, was lovely!


T.M., Couple from the U.S., stayed May 2018

We have stayed at many resorts from South America, North America, South Pacific and others in the Philippines, and Plantation Bay is among the BEST! The staff were courteous, considerate, and always ready with a pleasant smile. Food was prepared and served in a timely fashion. Well done to all who make Plantation Bay a world class resort!


P.D., Couple from Canada, stayed May 2018

I love the variety of swimming pools and facilities inside the hotel! The room and the view were majestic. The cleanliness of the place was excellent. We left this wonderful place with grateful hearts! Thank you all so much!


A.C., Friends from Cebu, stayed May 2018

The room we stayed at was outstanding! My wife enjoyed the bathtub! Your staff are all warm and friendly. Keep it up!


G.W., Couple for the US, stayed May 2018

Route 66 is outstanding! A must try restaurant in the hotel!


C.S., Family from Alaska, stayed April 2018

All the staff are very nice, smiling and helpful! We really enjoy everything!


A.G., Couple from Manila, stayed April 2018

The professionalism of all the staff and their smiling faces, that's a big ace!


R.T., Family from Cebu, stayed April 2018

This is one of the best resort experience I ever had in my life! We definitely want to come back!


Y.K., Family from Japan., stayed April 2018

Very nice place! Accommodating staff with 100% service to give. Good job!


I.M., Family from Manila., stayed April 2018

All the staff and even their construction crew were above average and EXCELLENT! Everyone was smiling, very knowledgeable and extremely helpful!


L.C., Family from the U.S., stayed April 2018

If I could give a rating more than the highest one available, we would give you that with no hesitations! We would truly recommend this resort!


G.M., Family from Cebu, stayed April 2018

All of the personal touches were simply amazing! Everything was FLAWLESS. No bad things at all!


M.E., Family from the U.S., stayed April 2018

It was the best holiday we ever had. Everyone was so nice, sweet and caring!


P.S., Friends from Korea, stayed March 2018

Impressed that you have such a thought to have this resort meeting world standard!


T.A., Couple from Manila, stayed March 2018

We were impressed with the high level of service and “Can do” attitude!


C.B., Family from the U.S., stayed March 2018

Superb resort! Highly recommend Plantation bay to everyone!


J.J., Via Facebook., March 2018

We enjoyed very much the pool and the dinner we had in Fiji Restaurant! The staff are gentle and nice! This is the greatest hotel I've ever stayed at!


N.F., Family from Japan, stayed March 2018

Thank you, Plantation Bay! We greatly enjoyed our stay in your hotel! Everything is nice, especially the staff! I would love to visit your hotel again and again and again!


S.M., Mai and Sho Wedding, stayed March 2018

The staff here are outstanding! They are soft-spoken, good-natured, and very courteous - all of them says 'please', 'thank you', and 'you're welcome'. We are impressed!


M.G., Family from Australia, stayed March 2018

We love how family-friendly the resort is. We felt safe having our granddaughter enjoy the swimming facilities. Customer Service is excellent! Staff are very courteous and helpful. We enjoyed the atmosphere at "Route 66"! It's a must try!


R.N., Family from US, stayed March 2018

This vacation is my best experience and the best resort in my life! I cannot wait to come back. See you soon Plantation Bay.


H.L., couple from Japan stayed September 2018

We were blown away by your boat team when we went on island hopping. They attended to us us very well and took care of all our needs. Plantation Bay has excellent service and we would have to commend every outlet and department of this hotel. We enjoyed the physical layout the buildings and the sprawling lagoons everywhere, they are beautiful.


H. P. R, couple from Australia stayed September 2018

Housekeeping in Plantation Bay is very attentive, they cater all our requests. My husband and I loved our stay, it was a fantastic honeymoon experience.


H.K., couple from Korea stayed September 2018

The place is relaxing, clean, neat and organized. We cannot ask for a better vacation where it feels like home.


M.A., couple from Cebu, stayed August 2018

This is our first travel abroad and we made such good memories in your resort. The kindness of your staff and the warmth in each smile was the best part. We had a romantic dinner in Fiji restaurant and we had a very relaxing massage in Mogambo Springs.


H.Y., Couple from Korea, stayed August 2018

Our time here was too short! We will most certainly make sure we lengthen our stay next the next time. Your quality of service is above excellent, the place, the architecture, and most especially the people was incredible and close to perfect!


K.B., couple from Texas, stayed July 2018

Besides the excellent service throughout the hotel, Mogambo Springs is a beautiful and peaceful place. Very well designed and though out, this is our favorite spa in the world.


R.C., couple from New York, stayed July 2018

We could swim at night and still feel very secure, we love the warm water and we are very happy about the complimentary airport transfers. You have a wonderful resort and the best swimming facilities. Looking forward till the next vacation.


E.J., couple from Korea, June 2018

We had a great experience and the overall view is fantastic! We love the service and staff’s detailed care for us. We will be bringing home the best memories.


L.M., couple from Korea, June 2018

I got to know about Plantation Bay on the internet. It was beyond my expectation! I was very impressed by your SERVICE! Everyone in the resort could become friends. I will recommend Plantation Bay to the people who plan to visit Cebu. All the facilities are exciting and perfect but the best part is your staff's smile and kindness. Thank you so much!


S.B., Couple from Korea, stayed May 2018

We have stayed at many resorts from South America, North America, South Pacific and others in the Philippines, and Plantation Bay is among the BEST! The staff were courteous, considerate, and always ready with a pleasant smile. Food was prepared and served in a timely fashion. Well done to all who make Plantation Bay a world class resort!


P.D., Couple from Canada, stayed May 2018

The room we stayed at was outstanding! My wife enjoyed the bathtub! Your staff are all warm and friendly. Keep it up!


G.W., Couple for the US, stayed May 2018

Everyone in this hotel were very polite and courteous! The spa, Mogambo Springs, was lovely!


T.M., Couple from the U.S., stayed May 2018

All the staff are very nice, smiling and helpful! We really enjoy everything!


A.G., Couple from Manila, stayed April 2018

Impressed that you have such a thought to have this resort meeting world standard!


T.A., Couple from Manila, stayed March 2018

The professional and friendly staff really made my stay extremely nice!


M.G., Couple from Germany, stayed February 2018

The staff were magnificent! I will surely come back. It exceeded my expectations. I was supposed to stay at Shangri-la but I made the right decision of staying here!


P.M., Couple from Manila, stayed February 2018

We enjoyed the relaxing and friendly atmosphere of Plantation Bay! The staff are excellent!


K.M.J., couple from Europe, stayed February 2018

The resort is beautiful and the staff are friendly and accommodating. We were surprised with a lovely romantic gift of chocolates and wine!


J.V., Couple from Canada, stayed January 2018

We commend the cleanliness of the hotel, courteous and hospitable staff! The hotel promotes a tranquil environment which is just what we need!


C.S., Couple from U.S., stayed January 2018

We enjoyed everything! We've been to Shangri-La Mactan many times but Plantation Bay is so different and so unique in style. Everything is a surprise for us specially the saxophonist at night time. So impressive!


I.C., Couple from Cebu, stayed January 2018

We enjoyed our stay! Fiji Restaurant is the best. The saxophonist at night added a particular nice atmosphere!


B.G., Couple from US, stayed January 2018

Everything in Plantation Bay is perfect! The kindness and hospitality of the staff tops it all! I love Plantation Bay!


H.K., Couple from Korea, stayed December 2017

Our stay in Plantation Bay was nothing but a wonderful experience! The staff were really incredible - especially those at the Spa. Thank you for making our vacation an enjoyable and relaxing one!


Couple from US, stayed December 2017

Very friendly and welcoming staff! Also, this hotel has a very high-level quality of food. Thank you for making this our home away from home!


C.D.,Couple from US, stayed December 2017

The staff are very accommodating, nice, and courteous. We will be back for sure. Keep up the good work and may God bless Plantation Bay and all the staff!


L.H., Couple from Manila, stayed December 2017

I love how we were pampered at the Spa. The massage, amenities, staff and hospitality were amazing! The rest of the facilities in the resort were great too! Everything is well maintained!


N.C., Couple from US, stayed December 2017

The staff are world class, a credit to the resort! We love the surroundings and the peacefulness of the place.


J.R., Couple from UK, stayed November 2017

Staff is courteous and offers excellent service. The no tipping policy is quite an unexpected surprise! The amenities all throughout the resort are all wonderful. Everything is worth coming back to. Please keep this level of excellence!


R.S., Couple from US, stayed November 2017

The hotel has the best courteous and sensible staff. We had a pleasant stay.


U.J., Couple from U.S.A., stayed October 2017

10 out of 10! We enjoyed our stay and we will surely come back and stay longer! We enjoyed all the activities, and I personally enjoy the peacefulness of the resort. Excellent staff service too! there is nothing I did not enjoy here, thank you for everything!


A.A., couple from U.K., stayed October 2017

The staff of the hotel are the most polite I have ever met. I felt at ease and relaxed every time I deal with them.


L.T.B., couple from Norway, stayed September 2017

The resort pools are so perfect, comfortable, and safe for family! The staff are so friendly and approachable.


J.P., couple from Canada, stayed September 2017

We had a fantastic time! We most enjoyed the jet-ski and massage. Balcony view was superb. Loved the peaceful environment and food. The singer at Alien Abduction Bar is great! Service is excellent.


S.E., couple from the United Kingdom, stayed September 2017

The amenities, service, staff and are courteous and very polite. Totally relaxed when I had my vacation here with my entire family. I would recommend this place to all my friends and family back home.


S.W., family from Australia stayed September 2018

Plantation Bay is an amazing resort. We really love the amenities and the good service you offer. As Japanese, we felt so safe and secure. We also had a great time at your themed dinner buffet and took many pictures during the show.


D.K., family from Japan stayed September 2018

My family and I enjoyed snorkeling at the beach, the water was great. We enjoyed all kinds of pools that you have everywhere. The room was also clean, fresh, and very comfortable. We were all very rested. Thank you for all the good service.


R.K, family from Japan stayed September 2018

The friendly staff made the place feel even more welcoming. Thank you Plantation Bay.


J.E., family from Singapore, stayed August 2018

Customer service is exceptional! All your staff are very friendly and helpful, they all deserve to be given gratuity tips but the hotel management strictly will not allow it which makes their service very fair to all. When we arrived the airport, we were welcomed by the airport representative and brought to the hotel. First impression was great and we were happy that everything else followed! Beautiful resort!


R.T., family from Manila, stayed August 2018

We are used to cold weather and we did not go wrong in choosing your resort because there are so many activities to choose from, not to mention the variety of pools and different activities. Overall it had been a great experience and your food is amazing!


N.H., family from Japan, stayed August 2018

The resort is absolutely better than how you described it on your website. My family and I travel a lot and have stayed in various hotels in Europe, USA, and Asia, but it was only at Plantation Bay where it beyond our expectations. From the moment we arrived, we were made to feel both welcomed and comfortable. We joined the Hawaiian Themed dinner with show during one of our nights and later discovered that your staff were the choreographer and dancers themselves. This truly increased the authenticity of our experience. Our son went to the spa for the first time, he who had overslept remained undisturbed for several hours, he could not feel more relaxed than ever. We enjoyed the bipolar island experience, the captain and his crew attended to our needs as if we were on dry land. We had a wonderful and positive memorable experience. It is our first visit to the Philippines and we wanted to say that you have presented us with an exceptional first impression. The staff being extremely polite and helpful at all times has provided us with a strong incentive to return in the future. Thank you!


C.S., family from Manhattan stayed July 2018

Beautiful place to relax! My children were surprised with how the resort resembled home. They said it’s the kind of vacation that they really want. Food is delicious and never disappoints. Salt water lagoon is incredible to think it is just man-made.


R.D., family from Canada stayed July 2018

We have traveled to every continent in the world in major cities and towns but we had our best experience here in Plantation Bay! We loved everything from the rooms, the bed, and the pool right at our back door, the frequent golf trips to take us around, and most especially we loved the Saturday night entertainment show.


F.T., family from Manila, June 2018

Plantation Bay has the perfect ambience! We had a massage in Mogambo Springs Spa and it was superb. We love the accessibility of the pools especially because it makes it easy for persons who have disability to swim and enjoy your pool. Thank you for taking care of us.


L.T., Balikbayan based in USA, June 2018

The resort is beautiful but it was the excellent staff service that made our stay very positive! Staff are well-trained and very friendly. They really add value to the place!


M.D.B., Family from Manila, stayed May 2018

Route 66 is outstanding! A must try restaurant in the hotel!


C.S., Family from Alaska, stayed April 2018

The professionalism of all the staff and their smiling faces, that's a big ace!


R.T., Family from Cebu, stayed April 2018

This is one of the best resort experience I ever had in my life! We definitely want to come back!


Y.K., Family from Japan., stayed April 2018

Very nice place! Accommodating staff with 100% service to give. Good job!


I.M., Family from Manila., stayed April 2018

All the staff and even their construction crew were above average and EXCELLENT! Everyone was smiling, very knowledgeable and extremely helpful!


L.C., Family from the U.S., stayed April 2018

If I could give a rating more than the highest one available, we would give you that with no hesitations! We would truly recommend this resort!


G.M., Family from Cebu, stayed April 2018

All of the personal touches were simply amazing! Everything was FLAWLESS. No bad things at all!


M.E., Family from the U.S., stayed April 2018

We were impressed with the high level of service and “Can do” attitude!


C.B., Family from the U.S., stayed March 2018

We enjoyed very much the pool and the dinner we had in Fiji Restaurant! The staff are gentle and nice! This is the greatest hotel I've ever stayed at!


N.F., Family from Japan, stayed March 2018

The staff here are outstanding! They are soft-spoken, good-natured, and very courteous - all of them says 'please', 'thank you', and 'you're welcome'. We are impressed!


M.G., Family from Australia, stayed March 2018

We love how family-friendly the resort is. We felt safe having our granddaughter enjoy the swimming facilities. Customer Service is excellent! Staff are very courteous and helpful. We enjoyed the atmosphere at "Route 66"! It's a must try!


R.N., Family from US, stayed March 2018

Thank you for a wonderful accommodation, Plantation Bay. 3 years ago, it was only me and my wife but because of the great experience we had, we decided to come back and bring others along. Everything is great, specially your staff and excellent food! Highly recommended vacation destination and looking forward to coming back!


H.M., Family from Manila, stayed February 2018

Amazing resort and fantastic staff! they are all very polite , helpful, and friendly!


Y.S., Family from Singapore, stayed February 2018

We love the overall design, great variety of pools as well as the walking options for family with children. The staff were very friendly, and everyone was always smiling and helpful.


Z.P., Family from Singapore, stayed January 2018

There are a lot of activities to do inside the hotel! We especially enjoyed the Savannah Park, snorkeling, Kalesa ride, and the service of the staff!


D.E., Family from Australia, Stayed January 2018

Stunning place, excellent service, and very polite staff! This hotel has exceeded our expectations!


B.M., Family from Cebu, stayed January 2018

We had such a wonderful stay. This is like our home away from home. We are very thankful to all the staff for being attentive to our needs!


M.G., Family from Europe, stayed January 2018

There is an abundance of pools which is great!! Resort staff are all well-trained and very courteous!

D.R., Family from Manila, stayed December 2017

Super awesome resort especially for families. This is a place where one can surely come again!


K.N., Family from Indonesia, stayed December 2017

Outstanding service! the renovations look terrific! Can't wait until our next visit!


D.S., Family from Australia, stayed November 2017

We appreciate the level of professionalism the staff has, and how kind and helpful everyone is here at Plantation Bay. We enjoyed the peaceful feeling of being in such a wonderful place. Clean, quite and a special place for me and my family.


M.H., Family from US, stayed November 2017

We love the overall smiling, kind and service minded staff doing their very best to make our vacation a memorable one. We will come back soon!


J.S.N., Family from Europe, stayed November 2017

The hospitality of the staff is outstanding. They are always friendly, helpful, and always smiling!


R.G., Family from US, stayed November 2017

I honestly did not know what to expect before coming here. I was pleasantly surprised to find such well-appointed rooms and various pool options, in addition to the beach!


C.G., Family from Manila, stayed November 2017

One of the best hotels in the Philippines! We love the facilities, activities, the staff, and ambience of the place. Keep up the good work, Plantation Bay!


L.P., Family from Manila, stayed November 2017

Overall experience is top notch and highly recommended. I appreciate all the staff for the world class service!


R.R., Family from Middle East, stayed November 2017

The staff has the warmest smile! The lagoon, the beach, the food, especially the people, could be a great benchmark for other resorts or hotels.


N.M.. Family from Cebu, stayed November 2017

There is nothing in this hotel you wouldn't enjoy! I love their Bulalo - the best I've ever tasted! The staff are approachable, smiling, and very friendly! Good job, Plantation Bay!


L.B., Family from Cebu, Stayed November 2017

The overall impression of the staff is exceptional. Everyone was very hospitable, kind, respectful, and very caring of their duties and beyond. We enjoyed the easy access of the activities in the resort. It has been a wonderful stay!


T.A., Family from U.S., stayed November 2017

It was nice staying in Plantation Bay again! It was pleasant, memorable and felt like home. The reception team asked us if we left anything behind and all we could reply was nothing but "good memories".


A.D. Family from Cebu, stayed November 2017

Expect a top class service from the staff! They make sure that your stay is excellent!


K.A., Family from U.K., stayed November 2017

Excellent service extended by everyone from Front Desk, Bell Service, Housekeeping, Room Attendants, and Facility Personnel! Shout-out to WIN of Fiji for a superb customer service during our dinner!


L.M., family from Manila, stayed September 2017

The service from all your staff was incredible! The swim-up bar was amazing. Fiji and Kilimanjaro Kafe food was also really good.


A.P., family from Australia, stayed September 2017

Hotel organizers were very friendly, efficient, accurate, accommodating, hospitable, and professional. The Delegates of the World Robot Olympian were very pleased with the entire stay at Plantation Bay. They gave us full support and even went the extra mile to make sure that both foreign and local delegates will have the best experience.


Felta World Robot Olympian stayed August to September 2018

Every single one of the Plantation Bay staff deserves all the praises and commendations for a great job, they truly complete the puzzle for our search for a fantastic and unforgettable experience. Thank you for making us recharged to face more challenges in our everyday work. The greatest asset you have is your ability to communicate at a high level. Plantation Bay is perfect!


Incentive Trip for People’s General Insurance Company, July 2018

Plantation Bay was responsive in our every need. The staff possess exemplary service especially in attaining our requests from banquet service to registration, the assisted us from beginning to end.


Concrete Solutions Inc Family Day, stayed last June 2018

We were very happy throughout the entire preparation and planning stage with Plantation Bay. Everything we had hoped for was executed very well. The organizers were very informative and never turned down a phone call when we needed to clarify information with them. All the staff are always happy to serve and we look forward to being here again.


Loreal Wave 20/21 UAT, stayed June 2018

Overall experience was very good! All our concerns and needs were attended to from start to finish. We had a smooth transaction. My team really enjoyed the time spent at your resort! The staff assisted us with smiles and it was very pleasant to witness happy staff. Definitely a great outing for our team! Thumbs up!


Fluor Daniel Inc. PH, June 2018

Outstanding staff, all praises for swift Amazing Race game, check-in and out was swift and we did not encounter any challenges, banquet waiters were very attentive. We certainly had a blast!


Primary Properties, June 2018

The staff were very warm, accommodating, and courteous. Thank you Plantation Bay for the superb service! Till our next adventure.


Jollibee Foods Corporation, May 2018

I enjoyed the most spirit of joy and service from the staff of Plantation Bay. It feels like home and we received the most warmth from staff who treated us life family. Service was such a delight. We loved everything from the interiors of the room to the scenic ambience of the resort.


35th Anniversary Prosel Pharmaceuticals & Dist., Inc., June 2018

Thank you, Plantation Bay! We greatly enjoyed our stay in your hotel! Everything is nice, especially the staff! I would love to visit your hotel again and again and again!


S.M., Mai and Sho Wedding, stayed March 2018

We love the resort's lay-out. Our activity became more enjoyable because of the natural beach that is just a few steps away! Special mention to the Banquet Team that were very helpful during our visit!


E.S., Iholdings Inc., December 2017

I would like to commend the staff, they are all good at entertaining guests. The cart and Kalesa drivers were always all smiles!


N.O.,Banco De Oro, October 2017

We would like to to commend all staff for being so courteous and friendly beyond compare to any resort / hotel our guests had been to before. Kudos to the team!


S.M.,Anscor Swire Ship Management Corporation, stayed September 2017

Everyone in Plantation Bay was kind and accommodating to our needs and special requests. We will definitely consider Plantation Bay again for our future events! Thank you so much!


P.A.T., Cebu Pacific Air, stayed September 2017

All the staff members we met were warm, courteous, and amiable. They were all quick to address our concerns and were very much approachable. I especially appreciate their 'welcome' when we say our thanks. We commend all the staff members that we had the chance to interact with. Thank you all.


J.G., TRUSTe Webservices Technologies, Inc., August 2017

Kim was very helpful throughout the check-in and wedding process. We are happy with the resort's service!


J.C., Tan and Castellano Wedding, August 2017

All the staff members we met were warm, courteous and amiable. They were all quick to address our concerns and were very much approachable. I especially appreciate their “you’re welcomes” when we give them thanks. We, the TRUSTe community, commend all the staff members that we had the chance to interact with. Thank you all.


J.G., TRUSTe Webservices Technologies, Inc., August 2017

Plantation Bay has the best, friendly, and well-trained staff!


P.B., DKT International, stayed July 2017

Thank you for being excellent, Karina and the team! To note, food were very delish especially the Kare-Kare! Keep up the good work!


L.D., Accenture Inc., July 2017

The Plantation Bay team did an outstanding job and we appreciate it very much!


J.M., Academic Forward Thinking, Inc., July 2017

Kim Villacampa helped us a lot, prior and during our stay in the resort. The team was very hands-on and prompt to every inquiry we had, no matter how detailed it was!


R.G., Fujitsu Engineering Technologies Philippines, July 2017

We commend Rachel, Chad, and the team for a smooth and hassle free registration. We would like to give thanks also to our event coordinator - Geli, for giving us the best possible options during tight problems. We would definitely go back to the resort some other time!


M.M.E., Maersk Filipinas Crewing, Inc., July 2017

We didn't have any problems during our stay. our event and everything went smoothly as planned. Thank you Plantation Bay!


M.M., Accenture Inc., June 2017

All was really nice, very successful ceremony, dinner and party. We enjoyed a lot!


S.A., Alburo and Serrano Wedding, stayed June 2017

All the staff in the resort were polite and accommodating! They never fail to say "you're welcome" whenever I greet them with thanks. It was my first time in the resort and it was already a fun experience for us. No doubt, I'd still enjoy the resort the next time I visit.


C.O., Dash Engineering Phils. Inc., June 2017

All the staff were accommodating and warm. Kudos and can't wait to be back!


S.O. Aboitiz-Equity Ventures, Inc., stayed June 2017

All the staffs and the service were very good and they are all friendly and accommodating!


Y.C., Cebu Gems Innovation and Career Development Center, May 2017

Almost all of the drivers of the cart are courteous, helpful, accommodating, and smiling! Our meeting and staycation were good!


E.P., SIMC Multi Purpose Coop., stayed May 2017

Kim and Geli were accommodating and made sure that we can maximize our stay. Thank you guys!


C.P., Duros Development Corp., stayed May 2017

We most enjoyed the quality service here, from the shuttle service to the prompt reminders of their ongoing activities to the housekeeping service. Thank you and kudos to everyone for a job well done!


G.V., AMWSLAI Management Officers’ Teambuilding, stayed March 2017

Everyone had a fantastic and memorable holiday with Plantation Bay and I'm sure we'll return again someday to try out all the bits we didn't have time to try this time around.


C.K., Cormac and Marian Wedding, stayed February 2017

The food gave much satisfaction. The kids enjoyed very much! Karina took care of the group very well!


F.B., EMO Language Studies Corp., January 2017

Your staff were all very approachable during our event at the resort. I salute them on how they accommodate our Manila guests and DELSAN employees. Their best efforts are appreciated. They are all very patient and helpful during our whole event. We cannot wait to be back next year.


DELSAN Office Systems Corporation Conference, stayed November 2016

All the staff were very responsive and well-trained. We highly commend the hotel for its great service and delicious food. Our conference was very productive and relaxing at the same time. All our last minute requests were accommodated with a smile, it shows how the resort is always happy to serve. Thank you Plantation Bay for a great experience.


Trackzone Annual Franchise Conference, October 2016

The celebration was a big success. We arrived at the venue that was nicely decorated, with perfect Hawaiian inspired dinner and show. The show and program went smoothly without a hitch or snag. We have never been so impressed with a hotel that voluntarily assists us in all our arrangements. The food was superb! The waiters and all the other staff were very friendly, helpful and courteous. Two thumbs up to Plantation Bay Resort and Spa!


80th Birthday Celebration, June 2016

Thank you to Plantation Bay Resort and Spa for making our summer party a big success! All the employees enjoyed what you prepared for us. Our party was fun, exciting, and way memorable than we expected. We plan to be back soon for our future team building.


Global Zeal Inc. Summer Party May 2016

You should be extremely proud of the team you have put together. We have stayed in hundreds of hotels across the world, including some of the finest 5 star establishments in London, New York, and Hong Kong and we have not yet come across a team of staff who go further above-and-beyond to help their guest.


M.J., Credit Suisse Investment Banking, stayed May 2016

Our wedding was everything we dreamt of. From the first day we stepped foot in Plantation Bay last March, we fell in love and words cannot describe how our happiness. Thank you to Monique for everything. She took care of us from the moment we arrived until we checked out. We are aware that we're not your only clients but it was really nice to feel special. I will never forget walking over the bridge and hearing my husband sing to me as I walk down the aisle. As much as I'd like to stay longer and not leave paradise, I have to go back to the States. Nonetheless, I am truly grateful and I will cherish this memory for the rest of my life.


L.A., bride from Boston, stayed February 2016

One of the finest resorts in the world. We had our wedding reception there!


P. M., Via Facebook., May 2018

The Best! Accommodating and very friendly staff and a child-haven resort! Won't get tired of coming back here always and forever!


K.C., Via Instagram., May 2018

Plantation Bay, the chillest place for me in Cebu!


J.S., Via Instagram., May 2018

Plantation Bay is a league on its own. To say they have world-class service and facilities would be an understatement!


R.M., Via Instagram., May 2018

Superb resort! Highly recommend Plantation bay to everyone!


J.J., Via Facebook., March 2018

Beautiful resort and amenities. Stayed in one of the spa rooms. Aromatherapy massage was amazing! Food? Amazing!!! Chocolate ice cream is to die for! Pro tip: ask for a side of chocolate sauce!


S.S. via Facebook, September 2017

Such a perfect resort for leisure. Great complimentary activities!


X via Facebook, August 2017

We had an amazing stay at this resort. The place is good for family bonding. The staff are very friendly and accommodating and will provide for all your needs. Thank you very much, Plantation Bay!


R.C. via Facebook, August 2017

Every angle is picture-perfect! There were many things to do and activities to enjoy. What we loved the most was the time we spent with each other while having good food and enjoying the relaxing atmosphere. We ended our trip with wonderful memories. Another unforgettable experience that we will cherish forever! I’m sure this is not going to be our last visit.


Joy via blog, July 2017

I was right in choosing the place to relax with my family. Truly an amazing place to spend a holiday. We had a very nice experience: staff are very accommodating with all smiles whenever you speak to them, room and facilities are very good, the food tastes great, really worth it all. And they really stick to their "No-Tipping Policy.” This is really a place worth recommending!!! Thank you to all the staff for making our short stay a memorable one.


J.A. via Facebook, July 2017

My husband and I spent our honeymoon here. Everything was perfect. The place is spectacular, with really nice views, good food, and very accommodating staff. I really love it here, and I would love to visit this place again.


C.A. via Facebook, June 2017

Overall experience was excellent from the staff to the ambience to the food to our check-in and check-out. Thanks, everyone! Highly recommended!


S.A. via Facebook, June 2017

Customer service is impeccable! From booking a reservation, check-in, amenities, dining, water-sports and up until check-out, the staff we encountered were smiling and helpful and went out of the way to assist us and ensure we have a wonderful experience. Thanks to Danny, Win and Danielle, Jay and the rest of your amazing staff! Thumbs-up!


S.S. via Facebook, May 2017

This is my second stay at Plantation Bay. On my first visit, the staff were incredibly polite and accommodating, and the hospitality they showed was second to none - this is the same treatment I received 6 years later. The best part of this trip was that I was allowed to bring my dog - Plantation Bay had no problem with my fur baby tagging along. Thank you again, Plantation Bay and staff. We can't wait to go back!


J.T. via Facebook, May 2017

The resort's facilities were so nice, and the staff were very accommodating. My kids loved their stay. The place is so relaxing, and everything is well-maintained. The food is also very good. We have no regrets.


A.A. via Facebook, April 2017

My husband and I spent part of our honeymoon here, and we were constantly amazed by our accommodation, the resort’s ambience, and the professional courtesy of their staff. The themed dinner was amazing. We loved the pools and had fun biking. My husband said he would give this resort a 6-star rating if it were possible. Kudos to the management and staff!


M.H. via Facebook, April 2017

The staff at Plantation Bay is second to none. Never have I felt so welcomed or well taken care of by any staff or employee anywhere on earth. I would live here... and I honestly may work very hard for the next few years to be able to afford a lifestyle where I could live here! Thank you, Plantation Bay!


T.C. via Google, January 2017

My husband and I have been coming here since 2007. We've become devotees of the Sto. Nino and during Sinulog, we always stay at Plantation Bay. Why? Because it offers a worry-free vacation, with courteous and friendly staff and many activities. The ambience is so relaxing it promotes the healing of one's self and even improves the relationship between husband and wife. Thank you, Plantation Bay!


P.A. via Facebook, January 2017

Our first getaway with family and friends happened here years back. We have no regrets. No dull moments because of the many amenities. I got married at the Peninsula Beach 3 years ago, and my visitors from Australia and my hometown loved the place. Yes, a bit expensive but you are getting your money’s worth. My hubby and I loved the indoor firing range. Hope to be back one day for a holiday.


J.J. via Facebook, December 2016

Every time we visit Cebu, we always see to it that we stay at Plantation Bay. Our last stay was last December 5-6, 2016 and as expected, the resort's service, amenities, and rooms are still really great. We went swimming for 2 days and it is really good. We tried all the restaurants and it was superb. We especially love Palermo Restaurant. Their pastas, tapas, and desserts are really good. We will definitely come back here. Thanks, Plantation Bay for the beautiful memories!


A.T. via Facebook, December 2016

We enjoyed our entire stay, the experience was extraordinary! It was not just because we were sleeping in a resort, but because of the superb service given to us. We left our camera in the lagoon and only realized it when we were home. We thought we lost all the captured memories but when I called and checked, the camera was returned to the resorts office by one of your staff. Thank you to Plantation Bay for always looking out for your guests. We are truly grateful.


C.P., via Facebook, September 2016

Plantation Bay is heaven! If I could live there, I would. We visited the resort last year and decided to come back this year. The place is amazing, from children’s activities, water slides, jet skis, and 100 more other things. The staff are always with a smile and always ready to help us with anything we need. We stayed in a 2-bedroom suite, which was huge and spacious. It was on the second floor with nice views of the swimming lagoon and beach. I highly recommend this resort to anyone who wants to be in heaven! See you soon and a big thanks to Plantation Bay Resort and Spa!


G.C., via Facebook, September 2016

The employees here are the happiest and most courteous people I have ever met. This will be a must go place to visit as often as we can! No stress, no worries, and a peace of mind.


D.H. , via Facebook, July 2016

The services that we received while staying there were all exceptional. I feel that we really got what we paid for. The no tipping policy was great and we are not complaining about it however, sometimes my fiancé and I feel bad for not rewarding your staff for the outstanding service. We will definitely recommend and stay in this hotel again on our next vacation. Thank you Plantation Bay for the great experience. You have the best staff working for you who represent your hotel will pride.


J.S., via Facebook, July 2016

Our first-hand experience was truly commendable! Plantation Bay is one of Cebu’s most beautiful resorts, set in over 11 hectares of secluded grounds. A perfect place to rejuvenate from all of life’s stresses this resort looks and feels like you are in a private estate inspired by colonial architecture surrounded by stunning views of its water regions. Breathtaking landscape and picture-perfect lagoons for the curious wanderer. It is a very different resort with inland salt water lagoons free from the creatures lurking under the sea.But if you’re looking for the natural one, then there’s a small patch of beach privately owned by the resort. The resort was so beautifully maintained that you would think it just sprung up last week, despite its classic structural design. The several water slides, benches, caves, terraces, nooks and crannies are enough to quench your inquisitiveness, that same feeling and aura of being in Bali or the Maldives. So many things to do here, so little time! Be it swimming, water slides, biking, kalesa ride, wall climbing, archery, you name it, they have it. You could spend the entire week inside the resort and you wouldn’t even feel the need to go out.


N.H. via Facebook, June 2016