Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was elected to its Hall of Fame for earning its Certificate of Excellence for 5 straight years, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2015
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1144 67 4 0
Reservations, check- in, check-out
1045 140 21 9
Quality of Room and
Hotel Facilities
1016 178 19 2
Quality of Food and
Dining Areas
857 314 34 10
Quality of Service
Throughout the Hotel
1097 104 12 2
Overall Level of
Satisfaction
1090 110 12 3
January - June 2016
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
707 50 2 0
Reservations, check- in, check-out
632 100 20 7
Quality of Room and
Hotel Facilities
622 126 10 1
Quality of Food and
Dining Areas
535 184 27 13
Quality of Service
Throughout the Hotel
681 60 13 5
Overall Level of
Satisfaction
668 77 10 4
 
 
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Concierge and your bell service team were amazing! We were impressed with the consistency and quality of service all throughout. Facilities kept us entertained all day. We were greeted with warm smiles as we walked around the resort.


S.G., couple from New York, stayed July 2016

Hotel facilities are impeccable. Maintenance must be graded with an AAA++. Smooth process during check-in, which really impressed us. We appreciated that there was no big fuzz at the lobby upon arrival. We definitely had a blast walking and biking around the resort seeing all the staff with such pleasant and warm smiles. Keep up the excellent service!


D.Z., family from Manila, stayed July 2016

Hospitality was superb! Facilities and our entire dining experience were excellent. I haven’t seen a company filled with happy staff working all around. It was such a lovely experience and we can’t wait to be here again.


E.N., group of friends from New Zealand, stayed July 2016

We will cherish all the time we spent here, excellent in all aspects! We definitely enjoyed the facilities, rooms, and the many activities that you offer. We also have to make a special mention to your staff. They are all courteous, accommodating, and smiling.


R.R., family from Manila, stayed July 2016

Thank you for making our stay unforgettable. We are based in the US and we decided to come back to the Philippines for our short anniversary vacation, we chose Plantation Bay and we enjoyed every part of our experience.


E.J., balikbayan couple from US, stayed July 2016

The services that we received while staying there were all exceptional. I feel that we really got what we paid for. The no tipping policy was great and we are not complaining about it however, sometimes my fiancé and I feel bad for not rewarding your staff for the outstanding service. We will definitely recommend and stay in this hotel again on our next vacation. Thank you Plantation Bay for the great experience. You have the best staff working for you who represent your hotel will pride.


J.S., via Facebook, July 2016

The swimming pools were fantastic. This hotel has the friendliest staff. We loved everything about Plantation Bay. We can’t wait to be back for our next family vacation.


A.H., family from Australia, stayed July 2016

The employees here are the happiest and most courteous people I have ever met. This will be a must go place to visit as often as we can! No stress, no worries, and a peace of mind.


D.H. , via Facebook, July 2016

Our family enjoyed the relaxing overnight we had before a long haul flight back home. It was exactly what we needed after our hectic schedule here in Cebu. Your no tipping policy is something to definitely share, it is something to be proud of. It is nice to see the genuine hospitality of all their staff. Kudos!


J.T., family from Australia, stayed June 2016

Everybody is friendly! The team who welcomed us did a great job in showing us around, it really shows how each and every staff knew what they had to offer. The moment we step foot in the resort, we felt the warmth hospitality. We enjoyed the Filipino Fiesta themed dinner, the show was fantastic!


N.G., couple from California, stayed June 2016

The celebration was a big success. We arrived at the venue that was nicely decorated, with perfect Hawaiian inspired dinner and show. The show and program went smoothly without a hitch or snag. We have never been so impressed with a hotel that voluntarily assists us in all our arrangements. The food was superb! The waiters and all the other staff were very friendly, helpful and courteous. Two thumbs up to Plantation Bay Resort and Spa!


80th Birthday Celebration, June 2016

All the staff of Plantation Bay needs to be commended. They are not just hospitable and courteous but very helpful as well. They made us feel at home. I loved all the aspects of your hotel. I am looking forward to my next visit.


E.M., couple from Manila, stayed June 2016

Plantation Bay service is world-class! We haven’t been to a resort that is as attentive as yours. Our entire stay was very relaxing and we did not regret travelling all the way from South Korea just to be here. We will definitely come back during our next family vacation.


A.M., family from America based in South Korea, stayed June 2016

I really appreciate the exemplary service that the staff is showing. >From taking pictures to safely. This is definitely a five-star resort! Congratulations Plantation Bay Resort and Spa for being the best!


N.K., family from Vancouver, stayed June 2016

The quality and service of this resort is top notch from comfort, ambience, food, and atmosphere. We seriously loved their no tipping policy, it makes us feel at ease while going around without bring our purses. We can’t wait to go brag about this to my friends and family from across the world.


V.S., couple from USA, stayed June 2016

Our first-hand experience was truly commendable! Plantation Bay is one of Cebu’s most beautiful resorts, set in over 11 hectares of secluded grounds. A perfect place to rejuvenate from all of life’s stresses this resort looks and feels like you are in a private estate inspired by colonial architecture surrounded by stunning views of its water regions. Breathtaking landscape and picture-perfect lagoons for the curious wanderer. It is a very different resort with inland salt water lagoons free from the creatures lurking under the sea.But if you’re looking for the natural one, then there’s a small patch of beach privately owned by the resort. The resort was so beautifully maintained that you would think it just sprung up last week, despite its classic structural design. The several water slides, benches, caves, terraces, nooks and crannies are enough to quench your inquisitiveness, that same feeling and aura of being in Bali or the Maldives. So many things to do here, so little time! Be it swimming, water slides, biking, kalesa ride, wall climbing, archery, you name it, they have it. You could spend the entire week inside the resort and you wouldn’t even feel the need to go out.


N.H. via Facebook, June 2016

This is our 6th stay at Plantation Bay in the last 8 years. The quality of the resort was so well-maintained that we always get the same excited feeling coming back almost every year. The overall experience is always good for our family.


S.L., family from Manila, stayed June 2016

Plantation Bay was always known for the politeness and courteousness of their staff. This is the reason why we prefer to go back each time we plan on a romantic getaway, we feel that there is privacy and comfort at the same time. Feels like home.


M.D., couple from California, stayed June 2016

We had a great experience celebrating our 6th year anniversary. The watermelon and melon shakes were outstanding! Everything was enjoyable especially the spa and water sports activities (parasailing and kayaking). I would like to commend you for your great customer service and training. It is evident that the staff are happy to serve the guests.


J.W., couple from USA, stayed May 2016

Thank you to Plantation Bay Resort and Spa for making our summer party a big success! All the employees enjoyed what you prepared for us. Our party was fun, exciting, and way memorable than we expected. We plan to be back soon for our future team building.


Global Zeal Inc. Summer Party May 2016

It was a relaxing stay for us. The resort has various activities to choose from that we do not feel that need to get out of the resort. We stayed here for 3 nights and it still feels like we needed more time. We will definitely be back here in the future.


P.A., family from Manila, stayed May 2016

The helpfulness of all staff made our overall experience exceptional. They go above and beyond to attend to our needs. This was without a doubt PARADISE for us.


S.O., couple from Ireland, stayed May 2016

We enjoyed the water sports and recreational activities! The excellent service of the staff added to our experience which made us rate 10/10 in all aspects. We will recommend this to our friends and family.


J.B., family from Cagayan, stayed May 2016

You should be extremely proud of the team you have put together. We have stayed in hundreds of hotels across the world, including some of the finest 5 star establishments in London, New York, and Hong Kong and we have not yet come across a team of staff who go further above-and-beyond to help their guest.


M.J., Credit Suisse Investment Banking, stayed May 2016

Our room was clean and beautiful. The “No Tipping Policy” was great and the staff really stuck to it. We would have loved to tip them due to the excellent service. The whole resort was amazing!


A.L., family from New Jersey, stayed May 2016

Plantation Bay has the best customer service we have experienced in the whole Philippines. The resort was very relaxing and the ambience was just great! We had a wonderful honeymoon experience and we can’t wait to be back!


A.T., couple from Japan, stayed May 2016

We are very happy that we chose Plantation Bay for our first out of town family vacation. The staff are so nice and my husband and I are very pleased to see our children enjoying the short trip we prepared. We are looking forward to our next visit!


K.A., family from Japan, stayed May 2016

We had a wonderful vacation. The customer service was excellent that it made us feel like we were VIPs. Seeing your smiling staff shows how happy they are with their jobs! They gave us 5-star service all throughout our stay.


A.T., balikbayan couple based in US, stayed May 2016

We love that you have very friendly and courteous staff, it gives us an ease to go around the resort. Plantation Bay has a variety of activities and the quality of food is impressive! Thank you for our five star experience!


M.F., family from Manila, stayed May 2016

We are very happy that we chose Plantation Bay for our first out of town family vacation. The staff are so nice and my husband and I are very pleased to see our children enjoying the short trip we prepared. We are looking forward to our next visit!


K.A., family from Japan, stayed May 2016

Being frugal of course I felt that the resort was pricey but from what I received in terms of service and amazing food, the prices were spot on! The ambience and feel of the resort is grand. Mogambo Springs and Spa was the highlight of our stay. I also loved the ergonomics of the resort and the easy access to all amenities.


K.T. & P.T., couple from Cavite, stayed April 2016

We have never been to a resort with such courteous staff with effective and prompt service. Keep the torch burning with authentic service and captivating smiles from the heart. Plantation bay is paradise.


E.A., family from Manila, stayed April 2016

During vacations we normally seek for a quiet and relaxing place. Plantation Bay is one of the best places we’ve been for vacation. The staff were simply amazing. Everywhere we went, we were greeted with a smile and 24 hours service and assistance. I understand you have a no tipping policy but we felt guilty not tipping after having such impressive experience. We will definitely return and share our experience to our friends and family.


K.P., couple from Cebu, stayed April 2016

Concierge and your bell service team were amazing! We were impressed with the consistency and quality of service all throughout. Facilities kept us entertained all day. We were greeted with warm smiles as we walked around the resort.


S.G., couple from New York, stayed July 2016

Thank you for making our stay unforgettable. We are based in the US and we decided to come back to the Philippines for our short anniversary vacation, we chose Plantation Bay and we enjoyed every part of our experience.


E.J., balikbayan couple from US, stayed July 2016

Everybody is friendly! The team who welcomed us did a great job in showing us around, it really shows how each and every staff knew what they had to offer. The moment we step foot in the resort, we felt the warmth hospitality. We enjoyed the Filipino Fiesta themed dinner, the show was fantastic!


N.G., couple from California, stayed June 2016

All the staff of Plantation Bay needs to be commended. They are not just hospitable and courteous but very helpful as well. They made us feel at home. I loved all the aspects of your hotel. I am looking forward to my next visit.


E.M., couple from Manila, stayed June 2016

Plantation Bay was always known for the politeness and courteousness of their staff. This is the reason why we prefer to go back each time we plan on a romantic getaway, we feel that there is privacy and comfort at the same time. Feels like home.


M.D., couple from California, stayed June 2016

The quality and service of this resort is top notch from comfort, ambience, food, and atmosphere. We seriously loved their no tipping policy, it makes us feel at ease while going around without bring our purses. We can’t wait to go brag about this to my friends and family from across the world.


V.S., couple from USA, stayed June 2016

We had a great experience celebrating our 6th year anniversary. The watermelon and melon shakes were outstanding! Everything was enjoyable especially the spa and water sports activities (parasailing and kayaking). I would like to commend you for your great customer service and training. It is evident that the staff are happy to serve the guests.


J.W., couple from USA, stayed May 2016

The helpfulness of all staff made our overall experience exceptional. They go above and beyond to attend to our needs. This was without a doubt PARADISE for us.


S.O., couple from Ireland, stayed May 2016

Plantation Bay has the best customer service we have experienced in the whole Philippines. The resort was very relaxing and the ambience was just great! We had a wonderful honeymoon experience and we can’t wait to be back!


A.T., couple from Japan, stayed May 2016

We had a wonderful vacation. The customer service was excellent that it made us feel like we were VIPs. Seeing your smiling staff shows how happy they are with their jobs! They gave us 5-star service all throughout our stay.


A.T., balikbayan couple based in US, stayed May 2016

Being frugal of course I felt that the resort was pricey but from what I received in terms of service and amazing food, the prices were spot on! The ambience and feel of the resort is grand. Mogambo Springs and Spa was the highlight of our stay. I also loved the ergonomics of the resort and the easy access to all amenities.


K.T. & P.T., couple from Cavite, stayed April 2016

During vacations we normally seek for a quiet and relaxing place. Plantation Bay is one of the best places we’ve been for vacation. The staff were simply amazing. Everywhere we went, we were greeted with a smile and 24 hours service and assistance. I understand you have a no tipping policy but we felt guilty not tipping after having such impressive experience. We will definitely return and share our experience to our friends and family.


K.P., couple from Cebu, stayed April 2016

The resort facilities are first-class with exceptional service at all times. We went to Oslob for the Whale Shark Adventure and our professional guide Llyod and driver Jeffrey made the experience extra special. It was such a perfect day.


M.B. & B.B., couple from Australia, stayed last March 2016

This isn’t our first time here but our stay had always been a pleasurable experience. We are very happy with the outstanding service and the quality of your food. You have the best staff in the world that’s why we keep coming back.


G.R. & R.R., couple from Australia, stayed last March 2016

My boyfriend and I stayed here during his birthday weekend. I appreciate the extra mile Plantation Bay staff did to make our short trip extra special.


R.H. & J.C., couple from Singapore, stayed February 2016

My wife and I came here to celebrate our 32nd wedding anniversary. We would like to make a special mention to your staff who were exceptionally friendly (Mac, Win, Roz, Gemma and Miles). This was a great time for us! Thank you to all.


K.S. and B.S., couple from US, stayed February 2016

We have stayed in many resorts and hotels in 38 countries but Plantation Bay is as good (if not, better) than Hilton, Marriott and Cunard Hotel. We will recommend you in our Health and Well-Being Magazine and we will highly recommend you to our friends. We hope to be back soon!


D.W. & R.K., couple from USA, stayed January 2016

I like the Bahamas rooms on the ground floor. The water is kissing our balcony!


A.Z., couple from Cebu, stayed January 2016

Thank you for a wonderful stay! Your staff are unbelievably amazing and always gracious. We will be telling our friends about this FANTASTIC place.


K.A., couple from the US, stayed January 2016

The no tipping policy is a good idea so there’s no special treatment to any person or group.


D.S., couple from California, stayed last January 2016

I enjoyed the New Year’s Eve countdown party as well as the fireworks!


K.K., couple from Japan, stayed last January 2016

Thank you for your great service. This is the best hotel I’ve ever stayed. All the staff are very kind and are always smiling. We also enjoyed the New Year’s Eve countdown party.


N.W., couple from Japan, stayed last January 2016

We will definitely come back and bring other members of the family. It is very relaxing and safe. There are a lot of information provided for the lists of activities. They have friendly and courteous staff. Thank you for the satisfactory service!


M.O., couple from the Philippines, stayed last December 2015

I enjoyed Plantation Bay’s facilities. Employees are very helpful and are always smiling. They also have a lot of Japanese speaking staff.


S.M., Couple from Japan, stayed last November

I want to come back when my children are older. I enjoyed the pool and the Christmas Lighting activity.


O.A., Honeymooners from Japan, stayed last November

The quality of service is definitely A+! Everyone is very hospitable and responsive.


R.H, couple from the US, stayed in November 2015

I would like to say thank you to your exceptional staff during our stay. Our flight was cancelled and the entire FO team was very helpful in assisting our flight and hotel accommodation. Special thanks to butler Allen and Charlie of Front Office for assisting us. We will not hesitate to recommend this hotel to friends and will choose to come here again. All in all the service is exceptional. Your team is superb. Please keep up the excellent standards!


M.T., couple from Taiwan, stayed November 2015

We dined in Palermo Café and we were served by gracious, kind, hospitable and beautiful food attendant, LJ. The dinner was great and LJ made it possible.


R.R and M.V., couple from the US, stayed November 2015

It is one of the friendliest resorts we have ever stayed at. I stay away from home around 150 nights per year and few places are truly memorable… Plantation Bay is!


R.H., couple from UK, stayed November 2015

Hotel facilities are impeccable. Maintenance must be graded with an AAA++. Smooth process during check-in, which really impressed us. We appreciated that there was no big fuzz at the lobby upon arrival. We definitely had a blast walking and biking around the resort seeing all the staff with such pleasant and warm smiles. Keep up the excellent service!


D.Z., family from Manila, stayed July 2016

We will cherish all the time we spent here, excellent in all aspects! We definitely enjoyed the facilities, rooms, and the many activities that you offer. We also have to make a special mention to your staff. They are all courteous, accommodating, and smiling.


R.R., family from Manila, stayed July 2016

The swimming pools were fantastic. This hotel has the friendliest staff. We loved everything about Plantation Bay. We can’t wait to be back for our next family vacation.


A.H., family from Australia, stayed July 2016

Our family enjoyed the relaxing overnight we had before a long haul flight back home. It was exactly what we needed after our hectic schedule here in Cebu. Your no tipping policy is something to definitely share, it is something to be proud of. It is nice to see the genuine hospitality of all their staff. Kudos!


J.T., family from Australia, stayed June 2016

Plantation Bay service is world-class! We haven’t been to a resort that is as attentive as yours. Our entire stay was very relaxing and we did not regret travelling all the way from South Korea just to be here. We will definitely come back during our next family vacation.


A.M., family from America based in South Korea, stayed June 2016

I really appreciate the exemplary service that the staff is showing. >From taking pictures to safely. This is definitely a five-star resort! Congratulations Plantation Bay Resort and Spa for being the best!


N.K., family from Vancouver, stayed June 2016

This is our 6th stay at Plantation Bay in the last 8 years. The quality of the resort was so well-maintained that we always get the same excited feeling coming back almost every year. The overall experience is always good for our family.


S.L., family from Manila, stayed June 2016

It was a relaxing stay for us. The resort has various activities to choose from that we do not feel that need to get out of the resort. We stayed here for 3 nights and it still feels like we needed more time. We will definitely be back here in the future.


P.A., family from Manila, stayed May 2016

We enjoyed the water sports and recreational activities! The excellent service of the staff added to our experience which made us rate 10/10 in all aspects. We will recommend this to our friends and family.


J.B., family from Cagayan, stayed May 2016

Our room was clean and beautiful. The “No Tipping Policy” was great and the staff really stuck to it. We would have loved to tip them due to the excellent service. The whole resort was amazing!


A.L., family from New Jersey, stayed May 2016

We are very happy that we chose Plantation Bay for our first out of town family vacation. The staff are so nice and my husband and I are very pleased to see our children enjoying the short trip we prepared. We are looking forward to our next visit!


K.A., family from Japan, stayed May 2016

We love that you have very friendly and courteous staff, it gives us an ease to go around the resort. Plantation Bay has a variety of activities and the quality of food is impressive! Thank you for our five star experience!


M.F., family from Manila, stayed May 2016

We are very happy that we chose Plantation Bay for our first out of town family vacation. The staff are so nice and my husband and I are very pleased to see our children enjoying the short trip we prepared. We are looking forward to our next visit!


K.A., family from Japan, stayed May 2016

We have never been to a resort with such courteous staff with effective and prompt service. Keep the torch burning with authentic service and captivating smiles from the heart. Plantation bay is paradise.


E.A., family from Manila, stayed April 2016

Weekend well spent! We will definitely come back and recommend Plantation Bay to our friends and colleagues. The Spa and Aquasports were amazing! We loved our room as well as the great ambience and good food in all restaurants. Plantation Bay is exceptional!


J.C., family from Cebu, stayed March 2016

I love the general ambience of the resort, relaxed atmosphere and friendliness of the staff.


J.B., family from Australia, stayed last January 2016

All the staff are friendly and accommodating. The WIFI is unlimited and very fast!


J.S., Filipino family from the US, stayed last January 2016

The staff were very attentive. The burgers were good!


V.K., Family from Australia, stayed last January 2016

Plantation Bay has really outdone itself in maintaining the establishment. The guest accommodation is impeccable. My family and I are grateful for allowing us to enjoy a piece of what the Philippines has to offer. Choosing to stay here was one of the best choices to end our year.


K.F, Family from the US, Stayed last December 2015

“World class customer service”. It is certainly the heart of your business. All our room service requests were addresses quickly! The place is worth of being the best tourist destination in Cebu.


M. C. , Family from the Philippines, stayed last December 2015

Everything was well organized. The people working here are absolutely nice and helpful. The foods are delicious, friendly atmosphere and you have beautiful Christmas decorations! Please continue this way and we will comeback.


A.R, Family holiday, stayed last December 2015

I have travelled the world and this is one of the best resorts I have stayed in. It is truly fantastic. The spa is one of the best I have experienced. I would highly recommend this resort to anyone. I was here 7 years ago and the service is still as excellent as it was in 2008.


P.C., family from Australia, stayed November 2015

We would like to thank Bon the Butler who helped us booked our Ferry ride. We really enjoyed your place a lot. We wish to have more time to experience other things.


K.C, family from US, stayed November 2015

Employees are very friendly, smiling and professional. Thank you to Bryan Austria, Fritz, Cony and Marv!


V.L and A.L., family from Batangas and Australia, stayed November 2015

The celebration was a big success. We arrived at the venue that was nicely decorated, with perfect Hawaiian inspired dinner and show. The show and program went smoothly without a hitch or snag. We have never been so impressed with a hotel that voluntarily assists us in all our arrangements. The food was superb! The waiters and all the other staff were very friendly, helpful and courteous. Two thumbs up to Plantation Bay Resort and Spa!


80th Birthday Celebration, June 2016

Thank you to Plantation Bay Resort and Spa for making our summer party a big success! All the employees enjoyed what you prepared for us. Our party was fun, exciting, and way memorable than we expected. We plan to be back soon for our future team building.


Global Zeal Inc. Summer Party May 2016

You should be extremely proud of the team you have put together. We have stayed in hundreds of hotels across the world, including some of the finest 5 star establishments in London, New York, and Hong Kong and we have not yet come across a team of staff who go further above-and-beyond to help their guest.


M.J., Credit Suisse Investment Banking, stayed May 2016

Our wedding was everything we dreamt of. From the first day we stepped foot in Plantation Bay last March, we fell in love and words cannot describe how our happiness. Thank you to Monique for everything. She took care of us from the moment we arrived until we checked out. We are aware that we're not your only clients but it was really nice to feel special. I will never forget walking over the bridge and hearing my husband sing to me as I walk down the aisle. As much as I'd like to stay longer and not leave paradise, I have to go back to the States. Nonetheless, I am truly grateful and I will cherish this memory for the rest of my life.


L.A., bride from Boston, stayed February 2016

Our Wedding Event was a success and I would like to commend the following: the GM who was very considerate and accommodating to our needs and requests; the chefs for presenting a fabulous spread and tasty dishes; Banquet for the beautiful ambiance and stage set-up in collaboration with our technical lights and sounds and florists; the Sax/Singer who played so well it made our guests swoon; the cultural Filipiniana group for helping me enlighten our first timer guests to the Philippines of our rich culture and heritage; Monique, I laud you and thank you for your limitless patience in dealing with my meticulous and perfectionist attitude with the preparations not leaving a leaf unturned. Plantation Bay has made it possible in realizing this occasion so wonderfully to be cherished forever. Our guests from around the globe appreciated all these and only gave good comments for the whole celebration and said that it is the best Wedding they have ever seen in the world! Thank you again from the bottom of my heart.


M.K., bride from Cebu, October 2015

Monique had a major part in making this experience at Plantation Bay so wonderful. She is very attentive, funny, friendly, gracious, kind, and humble. I had many requests and changes in plans and she was able to move her schedule and time around to keep my team and conference in mind. Her warm smile is welcoming and adds to the paradise which is Plantation Bay.

J.H., Paperstreet Media, Web Developers’ Meeting, July 2015

We have enjoyed our stay at Plantation Bay to the fullest! It was such a delightful surprise that you’ve helped us organize exciting teambuilding activities - complimentary. The service is top-notch and the hotel facilities are well-kept. Most of all, your staff made our stay truly memorable. Despite the overwhelming number of guests at that time, you still made us feel extra special. From the reception, restaurant, and housekeeping staff – exceptional! We’d like to commend Rem, Dorothy, and especially Tiffany for being such great hosts. We are definitely going to see you again soon!


H.N., Verz Design, Teambuilding and Summer Outing, May 2015

Geli did commendable service. She is very efficient and true to her words. Ms. Jid is also great. She made sure that everything was okay. Rem also did a fantastic job. Banquet too. Kudos to all the staff.


P.S., Pimintel Rodriguez Simbulan and Partners, summer outing, April 2015

All the staff of Plantation Bay are customer and service-oriented! We appreciate their involvement in making our program and activities successful.


I.B., Collegio de Immaculada Concepcion, February 2015

I was really pleased and satisfied with the quality of service and dedication of our Account Executive, Mia. She managed to make our reservation hassle-free and worry free. Although she stood out, everyone else in the resort was outstanding in their own way. They made us feel really special and welcome. I admire their professionalism and dedication. Truly a world-class resort.


Big 500 Corporation, February 2015

All of those who assist us from check-in, on our teambuilding game, and in the restaurant were awesome! Tiffany was exemplary - from the moment I started scouting for our venue until the end of our event, she did not show any sign of dullness. Will definitely would want to work with her again in our next event.

N.E., EcoStarLimited Inc., December 2014

I would like to commend Ms. Karla Tuico and Ms. Andrea Arroyo for their thorough handling of our event, scrutinizing every small detail, and allowing revisions on the contract when needed or even on short notice. I would also like to cite Ms. Gigi Espiñe for her attentive supervision throughout the workshop, especially on matters relating to food. Overall, the PB staff were very courteous, easily approachable and very professional.


J.G., IPEN, June 2014

We would like to commend and thank your staff in Kilimanjaro for an excellent service. We enjoyed the food and their hospitality, quick service, and smiling faces. Kudos and thank you to Plantation Bay for a job well done! Thank you, Jeania. Thank you, Kayce. Our experience here in Plantation Bay will be forever cherished because of you guys!


TGU Engagement Team, Convergys Philippines Services Corporation, June 2014

4Life gives the best for the Great Escape qualifiers therefore, they chose Plantation Bay. Big thanks to all staff members for giving us very good service and for being polite, courteous, and always smiling.


E.D., guest from 4Life Research USA, LLC, March 2014

Our overall experience was great and positively accepted by the team, including recommendation for future events. Thank you to the management and staff of Plantation Bay!


L.B., GE Philippines - Water and Process Technologies, February 2014

From the bottom of our heart, we would to thank Ms. Andrea B. Arroyo for assisting and helping us with all of our inquiry and even with our complicated requests. She made things possible even if we communicated only through emails, phone calls and Viber since we are residing out of the country. Our wedding day would not have been that successful and complete without Ms. Andrea Arroyo. Daghang salamat.


C.E. and J.H., couple from Canada, January 2014

My family had a vacation here 12 years ago and we enjoyed our stay. Now, I came back for a workshop and still enjoyed my stay. Nice food and good facilities. And the staff were courteous and smiling.


J.O., United Nations workshop attendee, stayed February 2014

The employees here are the happiest and most courteous people I have ever met. This will be a must go place to visit as often as we can! No stress, no worries, and a peace of mind.


D.H. , via Facebook, July 2016

The services that we received while staying there were all exceptional. I feel that we really got what we paid for. The no tipping policy was great and we are not complaining about it however, sometimes my fiancé and I feel bad for not rewarding your staff for the outstanding service. We will definitely recommend and stay in this hotel again on our next vacation. Thank you Plantation Bay for the great experience. You have the best staff working for you who represent your hotel will pride.


J.S., via Facebook, July 2016

Our first-hand experience was truly commendable! Plantation Bay is one of Cebu’s most beautiful resorts, set in over 11 hectares of secluded grounds. A perfect place to rejuvenate from all of life’s stresses this resort looks and feels like you are in a private estate inspired by colonial architecture surrounded by stunning views of its water regions. Breathtaking landscape and picture-perfect lagoons for the curious wanderer. It is a very different resort with inland salt water lagoons free from the creatures lurking under the sea.But if you’re looking for the natural one, then there’s a small patch of beach privately owned by the resort. The resort was so beautifully maintained that you would think it just sprung up last week, despite its classic structural design. The several water slides, benches, caves, terraces, nooks and crannies are enough to quench your inquisitiveness, that same feeling and aura of being in Bali or the Maldives. So many things to do here, so little time! Be it swimming, water slides, biking, kalesa ride, wall climbing, archery, you name it, they have it. You could spend the entire week inside the resort and you wouldn’t even feel the need to go out.


N.H. via Facebook, June 2016

We loved our stay at Plantation Bay! The facilities were awesome but the real superstar were your adorable staff! Even after we checked out, one of your staff noticed that my son, Jiman was being fuzzy, he handed him a bag of cookies to calm him down! Thank you Plantation Bay!


M.A. via Instagram, March 2016

Plantation Bay is one of the best places I’ve been to for a while. Wondering why it took me this long to revisit, from what I know it was built in the 90’s. It’s one of those places that when you get there, it feels like home. I’ve been to so many locations for shoots, most of the time there are 3 to 4 good locations and the rest are just ok. Plantation Bay, there were so many inspiring, strong locations to shoot at that we ran out of outfits! The staff are amazing and the food is really good! Plantation Bay, can’t wait to be back. One for the books.


R.P. via Facebook, March 2016

We stayed here for 7 days. You guys threw a great Galactic New Year's party! The food was good, the games were fun, the entertainment was great and the fireworks were far beyond what we expected. My son said it was the best New Year's ever. Thanks for a great stay.


G.L. via Facebook, January 2016

Our family had a great stay at Plantation Bay. It's been the best holiday we have ever been on and the best hotel I have ever stayed at. It's like being in heaven staying there and we wished we didn't have to leave. I can't wait to see you all again soon!


G.C. via Facebook, September 2015

Love this resort! Great place to relax. I really enjoyed my stay. All the employees performed beyond everyone’s expectations. Keep up the good job guys!

S.O. via Facebook, August 2015

Bar none, ALL Plantation Bay people are so customer service-oriented. They know and find ways to please customers without compromising company/resort policies. Resort ambience is the same, if not better after 10 years. My children and I had fun recreating our photos from before. Speedy and all-coverage Wi-Fi. Superb massage. My daughter forgot her jacket in the room, which for sentimental reasons she cannot let go of, and the Duty Manager, Ms. Kei, arranged to have it sent to our home. Outstanding customer service!

M.N. via Facebook, June 2015

Top resort for family with large swimming pools and salt water lagoons. Superb restaurants.


J.S. via Facebook, May 2015

Plantation Bay is definitely picturesque. What I love about the place is that there are a number of activities you can do here, you name it: wall climbing, archery (by far my favorite), kayaking, yoga, biking, etc. plus most of them are free!


K.C. via blog, May 2015

We regret that we stayed only for a night. The place is wonderful and we enjoyed our stay so much. My grandkids loved the pools. Thank you for all the staff who are so accommodating, attentive to our needs, very courteous, and always smiling. Special mention to Bern. Thank you all for an awesome vacation. We will surely recommend this to our friends - they love our pictures!


R.D. via Facebook, April 2015

For the past two summers, you have not only given us exemplary service by providing us utmost comfort, but at the same time you have made our family vacation a more wonderful one because of your mesmerizing beauty. And yes, summer will never be complete if we can't spend it with you.


I.G. via Facebook, April 2015

Every staff was so polite and respectful. They are always wearing that smile. Overall, our stay here was extraordinary!!! Everything was unforgettable and definitely an experience!

R.B. via blog, January 2015

Mogambo Springs is by far the best spa we have experienced in Asia. We were most intrigued by the Filipino Hilot massage, but seeing as we managed an appointment for that only a day later, we test drove the foot reflexology instead. I’m not quite sure what the therapist did, but it was like she unlocked something in my toes. Something that I didn’t know had been locked all this while. The next day the Hilot massage was equally satisfying, as we both dozed off to the gentle music and strokes of pressure. Realizing that this spa was indeed value for money, we returned every day, getting massages and even a cucumber body wrap the day after I got sunburned snorkeling in the reef.

R.V. via blog, January 2015