Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was given its Award of Excellence 2013, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2014
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1344 86 4 1
Reservations, check- in, check-out
1208 200 17 10
Quality of Room and
Hotel Facilities
1212 201 17 5
Quality of Food and
Dining Areas
1029 357 41 8
Quality of Service
Throughout the Hotel
1316 104 10 5
Overall Level of
Satisfaction
1292 127 13 3
January - June 2015
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
581 42 2 0
Reservations, check- in, check-out
513 93 14 5
Quality of Room and
Hotel Facilities
507 107 11 0
Quality of Food and
Dining Areas
430 169 20 6
Quality of Service
Throughout the Hotel
554 63 8 0
Overall Level of
Satisfaction
547 69 7 2
 
 
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Galapagos beach was most fascinating! There are so many tropical fish. I could almost touch them. I spent 2 days there and I could spend few days more.

K.T., solo traveler from Japan, stayed June 2015

My husband and I stayed at Plantation Bay over Easter this year and we wanted to thank you so much for the incredible experience. We look back at our time at Plantation Bay with fond memories and have recommended the resort to many friends.

R.T. and T.T. via email, June 2015

I would like to thank all the staff for making our stay very memorable to us. Compared from last year’s, this year, we got to do more activities – banana boat, island hopping, snorkeling, kayaking, city tour, and Firing Range. From the hotel to the food and the staff, the quality is very good. You guys are the best! We will again visit next summer.

S.Y., returning guests from the US, stayed June 2015

Bar none, ALL Plantation Bay people are so customer service-oriented. They know and find ways to please customers without compromising company/resort policies. Resort ambience is the same, if not better after 10 years. My children and I had fun recreating our photos from before. Speedy and all-coverage Wi-Fi. Superb massage. My daughter forgot her jacket in the room, which for sentimental reasons she cannot let go of, and the Duty Manager, Ms. Kei, arranged to have it sent to our home. Outstanding customer service!

M.N. via Facebook, June 2015

I am from Nova Scotia and my wife is Filipina. This is her first visit home in 4 years. We’re here to celebrate our anniversary and we have no regrets. The staff are friendly and helpful and the food is excellent. But the best part of our stay is the room. It looks nice online but in reality, it’s amazing. I’m glad we chose Plantation Bay!

T.O., couple from Canada, stayed May 2015

We have nothing but praises for Plantation Bay. From the ambience, to the food, to the customer service… simply amazing! Keep up the excellent way you run the resort. My family and I will definitely come back with more members from our extended family so that they too can share the experience.

J.O., family from Makati, stayed May 2015

We had our pre-nuptial shoot here and we really enjoyed it. Staff are very friendly. They greet us pleasantly all the time. My deepest gratitude for the person who found my wallet. All my important cards and cash are there, and I’m so happy it’s returned. Thanks a lot. See you again!

J.S., couple from Cebu, stayed May 2015

Housekeepers are doing an excellent job. Rose who checked us in is excellent. Our dining experience is very satisfying. Excellent presentation of food. Kilimanjaro and Savannah Grill staff are also excellent. Loved the homey layout of the resort. Lagoons are clean and safe.

M.K., family from the US, stayed May 2015

Special thanks to Nathan, Roan, Julie, Meth, and Kayce for making us feel so welcome. Great service. Incredible! The cleanliness and quality of the pools are also amazing. We love the peaceful ambience the most. We’ll definitely come again.

A.P., couple from the UK, stayed May 2015

A trip to this resort is highly recommended! We had the most amazing experience. The place is exquisitely beautiful and truly unforgettable, and so are its wonderful staff who delivered quality service. They are so friendly, accommodating, and attentive to all guests. Each and every staff is always smiling and greets us everywhere and every time we meet them, which made us feel very welcome. It feels good to be a part of your Plantation Bay Family. God bless you all!


C.D., balikbayan family from Australia, stayed May 2015

Top resort for family with large swimming pools and salt water lagoons. Superb restaurants.


J.S. via Facebook, May 2015

Plantation Bay is one of the best resorts in the country. It would be difficult to find one better than this. Thank you for the sweet birthday thought. My daughter loves her birthday cake!


S.U., family from Manila, stayed May 2015

We have enjoyed our stay at Plantation Bay to the fullest! It was such a delightful surprise that you’ve helped us organize exciting teambuilding activities - complimentary. The service is top-notch and the hotel facilities are well-kept. Most of all, your staff made our stay truly memorable. Despite the overwhelming number of guests at that time, you still made us feel extra special. From the reception, restaurant, and housekeeping staff – exceptional! We’d like to commend Rem, Dorothy, and especially Tiffany for being such great hosts. We are definitely going to see you again soon!


H.N., Verz Design, Teambuilding and Summer Outing, May 2015

We’re here to celebrate the wedding anniversary of our parents and we are very satisfied with our choice! Good food, courteous staff, and the best facilities! We enjoyed everything about our stay.


G.A., family from Iloilo, stayed May 2015

Plantation Bay is definitely picturesque. What I love about the place is that there are a number of activities you can do here, you name it: wall climbing, archery (by far my favorite), kayaking, yoga, biking, etc. plus most of them are free!


K.C. via blog, May 2015

The service provided at this resort is impeccable and each one of the employees here deserves credit. Each employee I encountered was very polite and helpful. I would like to make special mention of Anna and Aims at the Alien Abduction Bar. They are absolutely an asset to your organization and have provided a level of service that should be an example throughout your business. I hope they are duly commended and rewarded for their efforts.


M.W., solo traveler from Australia, stayed April 2015

This is our favorite place for vacation! We love the facilities and the service. All employees are polite and accommodating. We are always satisfied with our stay.


V.B., family from Antipolo, returning guests since 2005, stayed April 2015

The charming and welcoming manner of your staff members made us really feel at home in paradise. You take very good care at having everything clean and nice. No matter what our concern was, it was taken care of instantly and with a smile. It’s actually hard to say what we most enjoy about our stay because there were so many things: the resort itself, the friendliness of the people, the weather, the things you can do here, the pools… it’s a combination of all the good things. We will recommend Plantation Bay to our friends and would love to come back again.


S.W. and F.W., couple from Germany, stayed April 2015

Your staff are the friendliest and most helpful I have come across in countless hotel stays across Asia, Europe, and the Pacific. The service here is second to none. When we had issues with rude neighbors, we were moved immediately, no questions asked. Kei from the Front Desk was amazingly helpful troubleshooting on another occasion as well.


E.W. and C.J., two friends from New Zealand living in Hong Kong, stayed April 2015

We regret that we stayed only for a night. The place is wonderful and we enjoyed our stay so much. My grandkids loved the pools. Thank you for all the staff who are so accommodating, attentive to our needs, very courteous, and always smiling. Special mention to Bern. Thank you all for an awesome vacation. We will surely recommend this to our friends - they love our pictures!


R.D. via Facebook, April 2015

Geli did commendable service. She is very efficient and true to her words. Ms. Jid is also great. She made sure that everything was okay. Rem also did a fantastic job. Banquet too. Kudos to all the staff.


P.S., Pimintel Rodriguez Simbulan and Partners, summer outing, April 2015

Great food! Thank you for being so accommodating with our dietary requirements. We loved the brilliant customer service. Loved the Bipolar island Experience too! Everything was perfect!


R.T. and T.T., newly married couple from the UK living in Hong Kong, stayed April 2015

Everything is very good. Thank you for the wonderful experience. My family very much enjoyed the facilities. You have the most pleasant and accommodating staff!


N.J., family from Saudi Arabia living in Switzerland, stayed April 2015

We all enjoyed our stay. Lots of activities to look forward to. Good food. We appreciate the scheduling of Sunday mass in the resort. Good management, facilities, and staff.


A.S., family from Manila who booked 3 rooms, stayed April 2015

For the past two summers, you have not only given us exemplary service by providing us utmost comfort, but at the same time you have made our family vacation a more wonderful one because of your mesmerizing beauty. And yes, summer will never be complete if we can't spend it with you.


I.G. via Facebook, April 2015

Everything is perfect. Very well-organized and efficient staff. Everybody is friendly and helpful. We loved the clean beach and pools. Very clear water. It’s so much fun to go for a swim. And we most enjoyed the recreations you offer – archery, tennis, pitch and putt, shooting, etc. Next time we will try the others. You offer so much that one never gets bored. We will recommend your hotel to friends and relatives.


J.S., couple from Switzerland, stayed March 2015

I want to thank all the wonderful staff of Plantation Bay especially the staff at the spa. You all made my stay here enjoyable. Everywhere I went, the staff always greet me with a smile. At all times, I was made to feel welcome. This place is a paradise and an oasis. If there is a heaven on earth then this place is it. I will definitely come back!


J.T., solo traveler from Australia, stayed March 2015

This was my first tropical vacation and I loved everything – from the staff to the facilities. Everyone was friendly, courteous, polite, and pampering. Always a smile and a “Good morning, afternoon, etc.” Paradise! Didn’t feel taken advantage of. Nice inclusions.


R.M., family from the US, stayed March 2015

The staff was all very friendly. The food was great. The Cebu Sashimi at the Fiji Restaurant was exceptional. The room was simple, but palatial and beautiful! I loved the porches!


G.B., solo traveler from the USA living in Hong Kong, stayed March 2015

The service and hospitality of the staff is highly commendable. As beautiful and relaxing your resort is, it is only exceeded by your tremendously courteous, efficient, friendly, and helpful staff. Commendation to Lionel and Noel who made our Whale Shark experience a great one! Also to Vic of Bell Service. Thanks to all, we had a wonderful stay. Everything was up to expectations!


B.B., family from Manila, stayed March 2015

We have been in Asia for 5 years and have stayed in many resorts during this time. We all agree that this is the best resort by far. Thank you. What we love: the variety of activities for our four children aged 2-12, the care of the staff and the excellent service, and the safety of the resort.


G.L., family from France living in Malaysia, stayed March 2015

The best place in the country! The staff are amazing! All are nice courteous, smiling people. Food at Kilimanjaro Kafé is great. I had the best breakfast ever! Archery and biking are great bonding activities. No dull moments at the resort.


J.S., newlyweds from Manila, stayed March 2015

Even though the weather was not good, we enjoyed and we’re happy because the facilities and the service are the best! All the staff members are very kind.

P.I.S, couple from Korea, stayed July 2015

We enjoyed most your service. If there is a higher ranking for your service, we will place our vote there. The warm greetings of your staff, adds value to what you already have. So much to do, so little time!

S.A.N., couple from Pasig City, stayed July 2015

While the quality of service overall was exceptional, special mention must be made of the efficiency of Marty at the front desk who even went out of his way to help me find a hula costume for my 4-year old daughter. We enjoyed everything about our stay – the pools, the food, the spa, the service! Havana 06 was very comfortable. Over the years we have celebrated many happy occasions here.

S.A. & L.A., returning guests from Manila, stayed June 2015

My husband and I stayed at Plantation Bay over Easter this year and we wanted to thank you so much for the incredible experience. We look back at our time at Plantation Bay with fond memories and have recommended the resort to many friends.

R.T. and T.T. via email, June 2015

I am from Nova Scotia and my wife is Filipina. This is her first visit home in 4 years. We’re here to celebrate our anniversary and we have no regrets. The staff are friendly and helpful and the food is excellent. But the best part of our stay is the room. It looks nice online but in reality, it’s amazing. I’m glad we chose Plantation Bay!

T.O., couple from Canada, stayed May 2015

We had our pre-nuptial shoot here and we really enjoyed it. Staff are very friendly. They greet us pleasantly all the time. My deepest gratitude for the person who found my wallet. All my important cards and cash are there, and I’m so happy it’s returned. Thanks a lot. See you again!

J.S., couple from Cebu, stayed May 2015

Special thanks to Nathan, Roan, Julie, Meth, and Kayce for making us feel so welcome. Great service. Incredible! The cleanliness and quality of the pools are also amazing. We love the peaceful ambience the most. We’ll definitely come again.

A.P., couple from the UK, stayed May 2015

The charming and welcoming manner of your staff members made us really feel at home in paradise. You take very good care at having everything clean and nice. No matter what our concern was, it was taken care of instantly and with a smile. It’s actually hard to say what we most enjoy about our stay because there were so many things: the resort itself, the friendliness of the people, the weather, the things you can do here, the pools… it’s a combination of all the good things. We will recommend Plantation Bay to our friends and would love to come back again.


S.W. and F.W., couple from Germany, stayed April 2015

Great food! Thank you for being so accommodating with our dietary requirements. We loved the brilliant customer service. Loved the Bipolar island Experience too! Everything was perfect!


R.T. and T.T., newly married couple from the UK living in Hong Kong, stayed April 2015

Everything is perfect. Very well-organized and efficient staff. Everybody is friendly and helpful. We loved the clean beach and pools. Very clear water. It’s so much fun to go for a swim. And we most enjoyed the recreations you offer – archery, tennis, pitch and putt, shooting, etc. Next time we will try the others. You offer so much that one never gets bored. We will recommend your hotel to friends and relatives.


J.S., couple from Switzerland, stayed March 2015

The best place in the country! The staff are amazing! All are nice courteous, smiling people. Food at Kilimanjaro Kafé is great. I had the best breakfast ever! Archery and biking are great bonding activities. No dull moments at the resort.


J.S., newlyweds from Manila, stayed March 2015

I’ve been to several hotels and resorts in Canada, Dominican Republic, Jamaica, Cuba, and the US. This by far is the best. Awesome staff. Food is world-class. Best decision to spend our vacation here. I will highly recommend when I come back to Toronto.


H.M., couple from Canada, stayed February 2015

We enjoyed swimming in the lagoon. All the staff are polite and kind. Thank you to all who helped arranged my wedding proposal to my girlfriend.

R.O., couple from Japan, stayed February 2015

Food in all restaurants was very good. Loved the lagoons and enjoyed listening to the pianist in the lobby. Staff were very friendly. Nathan was great. We would highly recommend this hotel!

K.O., couple from Canada living in Korea, stayed December 2014

Staying at Plantation Bay has given me the chance to commune with nature again. It is such a wonderful feeling to stay away from pollution and noise of the city. Plantation Bay offers the best relaxing environment! Staff are also friendly and respectful. They know how to make guests comfortable and happy by giving them the highest attention!

W.N., couple from Manila, stayed November 2014

We enjoyed the peace and quiet and the friendly staff. Food was good. Thank you to all the staff members. We will come back!

E.A., couple from the US, stayed November 2014

Throughout our time in the resort, we are both very pleased on how friendly the staff are. Also, the spa was fantastic! Our massage was the highlight of our stay, although the whole resort was great.

J.G. and S.T., couple from the UK, stayed November 2014

The entire place is spectacular! Service is excellent. Smiles of staff worth noting. Customer service is exceptional.

J.D. and J.D., couple from the US living in Timor-Leste, stayed October 2014

The level of service is among the best we have experienced. The staff are very well-trained and extremely courteous.

MC., couple from Manila, stayed October 2014

M and I have planned the weekend for several months and everyone went above and beyond to make this a perfect occasion for her birthday! All around excellent. A beautiful resort with very helpful, friendly, and professional staff. Extremely impressed!


M.S., couple from the US, stayed September 2014

Our room was spacious and bright. Access to activities was fantastic! Everywhere it’s so clean. Every single member of the staff has been so friendly and kind. The staff in Kilimanjaro and Savannah were so nice.


P.D., couple from Ireland, stayed July 2014

We enjoyed everything. The best service we have ever had in the world! This is our second stay at Plantation Bay and not our last. We came back to get married at the best place we have ever been to – Plantation Bay. Special thanks to Ms. Tiffany Tan. She helped make our dreams come true. We are already planning our next trip back. See you all in a year!


S.M. and K.M., couple from Australia, stayed July 2014

Therese, Jay Jay, Ana, and to all the girls behind Mogambo Springs Spa, THANK YOU! You’re all amazing. For all the goodness and for accommodating us here, we proudly say, “You did a good job!”


To the owner of this resort and spa, THANK YOU! A brilliant and a very good man. J enjoyed talking with you and it’s my pleasure too to meet you.


To all the staff of Plantation Bay, you are all so kind!


M.M. and J.J., couple from the U.S. based in U.A.E., stayed May 2014

Our swimming with the Whale Shark experience was amazing! Reb, Jerry, and Mercuree did an incredible job in making sure we had quality service and guidance. I felt like Reb was a friend rather than a guide. I would definitely tell people about it and it will stay with us as a memorable experience.


J.L., and S.U., couple from Korea, stayed May 2014

We love your hotel! Everyone was amazing to us to make sure we were comfortable. You made it feel like home! There is so much to do, and there is always something new to experience. We also loved your theme nights. We were always greeted with a smile, and everyone was fully adept at helping us. Thank you for everything you have done for us! We hope to see you again soon!


T.B., couple from the UK, stayed April 2014

It was indeed a fairytale-like night. Everything was so wonderful and way beyond my expectations. My dream date brought to life. I could never thank you guys enough for a wonderful and happy stay. Everything about Plantation Bay is definitely worth going to. ‘til our next visit!


A.C., couple from Manila, stayed February 2014

Staying at Plantation Bay is a remarkable and delightful first class vacation. Beside the exquisite design, we appreciated the service from and the “Mabuhay” atmosphere created by all the professional staff. The resort is a perfect family-friendly destination as relaxing and exciting as your mood dictates. A Disneyworldly-created paradise!


P.M., couple from the U.S., stayed February 2014

We live in Cebu and Canada and travel a lot around the world, especially in Asia. We loved everything about our stay, especially the attentive staff. Thanks to Dawn and Lin at the Reception, and Jeannie, Anna, and Noven in Kilimanjaro. This has been a first-class experience and we will definitely return ASAP!


C.R. and A.R., expatriates from Canada, stayed January 2014

We loved our room's location. There are lots of food options and plenty of activities in this resort. Over-all, I'm very impressed, especially with the staff's customer service skills.


J.G., couple from Australia, stayed January 2014

We really enjoyed our 4-night stay in your hotel. Thank you very much for your excellent service. Our appreciation goes to all your friendly hotel staff. This is our second time here and I am so glad that the staff remembered us. We look forward to staying here again.


Y.O., couple from Japan, stayed January 2014

F – Friendliness of all Plantation Bay staff in giving us customer service satisfaction; L – Lasting memories that would be kept in mind and heart; A – Ambience to all, the place, the facilities, and the people around giving satisfaction to customers; V – Value of stay is very worthwhile; O – Outstanding service to all; R – Respect to customers is very satisfactory.

J.M.R, family from Mandaue City, stayed July 2015

We liked the different waters in the pools. The foods were delicious. The staff members are nice and accommodating. All in all everything were superb! Highly recommended to all.

D.P., family from Texas, USA, stayed July 2015

All the water amenities, service, and very courteous, efficient, well-trained employees.

J.A., family from California, USA, stayed July 2015

Thank you for the great experience! We enjoyed the mangoes in the restaurant. The ambience of the place. The hospitality of the hotel crew. The place is pretty well kept.

R.B., family from USA, stayed July 2015

Our thanks to the management and all the staff. Smiles were all in their faces. We really had an excellent experience in this place. The food in Kilimanjaro, Fiji, Savannah, and Palermo were so good. The scenery and the design were truly magnificent and it’s a kid-friendly place. Staying in the pool and in the lagoon de-stresses one’s mind and body.

J.M., family from Quezon City, stayed June 2015

I was amazed by the service asking guests ahead via phone if we want to avail the free coaster to the airport/SM. We enjoyed the pools, the firing range, the kids amenities, game room, the free bicycle ride. I also love the welcome/ complimentary basket. The employees are very courteous and always smiling! Very Good.

R.L., family from LLC, Cebu, stayed June 2015

My husband and I stayed at Plantation Bay over Easter this year and we wanted to thank you so much for the incredible experience. We look back at our time at Plantation Bay with fond memories and have recommended the resort to many friends.

R.T. and T.T. via email, June 2015

We have nothing but praises for Plantation Bay. From the ambience, to the food, to the customer service… simply amazing! Keep up the excellent way you run the resort. My family and I will definitely come back with more members from our extended family so that they too can share the experience.

J.O., family from Makati, stayed May 2015

Housekeepers are doing an excellent job. Rose who checked us in is excellent. Our dining experience is very satisfying. Excellent presentation of food. Kilimanjaro and Savannah Grill staff are also excellent. Loved the homey layout of the resort. Lagoons are clean and safe.

M.K., family from the US, stayed May 2015

Plantation Bay is one of the best resorts in the country. It would be difficult to find one better than this. Thank you for the sweet birthday thought. My daughter loves her birthday cake!


S.U., family from Manila, stayed May 2015

We’re here to celebrate the wedding anniversary of our parents and we are very satisfied with our choice! Good food, courteous staff, and the best facilities! We enjoyed everything about our stay.


G.A., family from Iloilo, stayed May 2015

A trip to this resort is highly recommended! We had the most amazing experience. The place is exquisitely beautiful and truly unforgettable, and so are its wonderful staff who delivered quality service. They are so friendly, accommodating, and attentive to all guests. Each and every staff is always smiling and greets us everywhere and every time we meet them, which made us feel very welcome. It feels good to be a part of your Plantation Bay Family. God bless you all!


C.D., balikbayan family from Australia, stayed May 2015

This is our favorite place for vacation! We love the facilities and the service. All employees are polite and accommodating. We are always satisfied with our stay.


V.B., family from Antipolo, returning guests since 2005, stayed April 2015

Everything is very good. Thank you for the wonderful experience. My family very much enjoyed the facilities. You have the most pleasant and accommodating staff!


N.J., family from Saudi Arabia living in Switzerland, stayed April 2015

We all enjoyed our stay. Lots of activities to look forward to. Good food. We appreciate the scheduling of Sunday mass in the resort. Good management, facilities, and staff.


A.S., family from Manila who booked 3 rooms, stayed April 2015

This was my first tropical vacation and I loved everything – from the staff to the facilities. Everyone was friendly, courteous, polite, and pampering. Always a smile and a “Good morning, afternoon, etc.” Paradise! Didn’t feel taken advantage of. Nice inclusions.


R.M., family from the US, stayed March 2015

The service and hospitality of the staff is highly commendable. As beautiful and relaxing your resort is, it is only exceeded by your tremendously courteous, efficient, friendly, and helpful staff. Commendation to Lionel and Noel who made our Whale Shark experience a great one! Also to Vic of Bell Service. Thanks to all, we had a wonderful stay. Everything was up to expectations!


B.B., family from Manila, stayed March 2015

We have been in Asia for 5 years and have stayed in many resorts during this time. We all agree that this is the best resort by far. Thank you. What we love: the variety of activities for our four children aged 2-12, the care of the staff and the excellent service, and the safety of the resort.


G.L., family from France living in Malaysia, stayed March 2015

Friendly, helpful staff and child-friendly environment. Sensible rules e.g. no shouting which are reasonably enforced. Variety of locations for kids to swim/play. Generous supply of free drinking water. Thank you!


J.L., family from Canada living in Taiwan, stayed February 2015

We love that you don’t have to go out of the resort. Everything is here for relaxation. What’s so impressive here is it’s strictly No-Tipping. Staff are all nice and courteous.

E.G., family from the US, stayed February 2015

I love this place! This is my fifth visit and you only get better each time. My family has created lots of good memories here. The staff are all awesome and accommodating.

K.C., family from Manila, stayed January 2015

We most enjoyed the very nice environment and the family-friendly atmosphere. Excellent staff. We would like to mention the excellent service we got from Bobby, Marvie, and Anthony at the pool bar. Spa is great too. Excellent service from Conchie, Keila, Mary, Meta, and Chris. They are all great!

T.M., balikbayan family from the US, stayed January 2015

We enjoyed almost all of your facilities. Happy that we were upgraded to a Family Room with PlayStation. It amazed me that the room comes with complimentary canned juices, candies, etc.

T.D., family from Bulacan, stayed January 2015

All the staff are courteous and very accommodating. The best holiday we ever had! Love the room, swimming pools, food, and the courteous employees. Hope to be back very soon.

J.A., balikbayan family from Ireland, stayed January 2015

Thank you for redefining our definition of rest and recreation! We enjoyed everything about the resort – the staff, the food, and the place.

R.P., family from South Cotabato, stayed January 2015

The service from all of the hotel staff is outstanding. Everyone is always so polite and very helpful. Job well done!

R.N., family from the US, stayed January 2015

We most enjoyed the multitude of activities. The No-Tipping Policy did help take some of the stress away of who, what, and when to tip.

C.L., family from Canada, stayed January 2015

We enjoyed the nightly shows, the delectable food, and the customer service. We really wish we could stay longer. Customer service is one other hotels should mirror! Thanks.

C.F., family from the US, stayed November 2014

We had a wonderful stay. The spa is world-class. We loved that there is so much to do. You’ll never feel bored. We loved the dinner at Palermo as they arranged lunch menu for us during dinner time. For my parent’s anniversary, they also offered a cake. Special thanks to Rex.

N.A., family from India living in Hong Kong, stayed November 2014

We appreciated the service of the crew from front desk, to bellman, to butler service especially of IRISH who has been very helpful in planning a surprise cake and flowers for my cousin. Greatly appreciate your idea of bringing balloons and scattering red roses which makes the surprise even more exciting. Truly you’re a great asset of the resort, couldn’t thank you enough. Will definitely come back!

C.F., balikbayan family from the US, stayed November 2014

Plantation Bay has the most pleasant and accommodating personnel. Keep up the good service and your improvements in the resort!

D.G., family from Manila, stayed November 2014

First time visiting Cebu. Here for family vacation. Appreciated the cleanliness of the entire resort, the accommodating staff, and the activities.

C.O., balikbayan family from the US, stayed October 2014

Everything was wonderful! Loved the no tipping policy, the friendliness of most staff, the facilities, the food, the lagoon, and the spa. And the driver who picked us up at the airport was excellent as was Ferdy who drove us Wednesday night.

A.H. and G.H., loyalty guests from the US, stayed October 2014

We most enjoyed the pools in terms of quantity, options (fresh or saltwater), and child-safe depth. Loved the resort’s ambience and feel. Also its facilities, available activities, and the option to charge all to your room. No need to bring cash while swimming. Appreciated the no-tipping policy. And the staff are very courteous, friendly, and trustworthy.

M.B., family from Manila, stayed October 2014

We have enjoyed our stay at Plantation Bay to the fullest! It was such a delightful surprise that you’ve helped us organize exciting teambuilding activities - complimentary. The service is top-notch and the hotel facilities are well-kept. Most of all, your staff made our stay truly memorable. Despite the overwhelming number of guests at that time, you still made us feel extra special. From the reception, restaurant, and housekeeping staff – exceptional! We’d like to commend Rem, Dorothy, and especially Tiffany for being such great hosts. We are definitely going to see you again soon!


H.N., Verz Design, Teambuilding and Summer Outing, May 2015

Geli did commendable service. She is very efficient and true to her words. Ms. Jid is also great. She made sure that everything was okay. Rem also did a fantastic job. Banquet too. Kudos to all the staff.


P.S., Pimintel Rodriguez Simbulan and Partners, summer outing, April 2015

All the staff of Plantation Bay are customer and service-oriented! We appreciate their involvement in making our program and activities successful.


I.B., Collegio de Immaculada Concepcion, February 2015

I was really pleased and satisfied with the quality of service and dedication of our Account Executive, Mia. She managed to make our reservation hassle-free and worry free. Although she stood out, everyone else in the resort was outstanding in their own way. They made us feel really special and welcome. I admire their professionalism and dedication. Truly a world-class resort.


Big 500 Corporation, February 2015

All of those who assist us from check-in, on our teambuilding game, and in the restaurant were awesome! Tiffany was exemplary - from the moment I started scouting for our venue until the end of our event, she did not show any sign of dullness. Will definitely would want to work with her again in our next event.

N.E., EcoStarLimited Inc., December 2014

I would like to commend Ms. Karla Tuico and Ms. Andrea Arroyo for their thorough handling of our event, scrutinizing every small detail, and allowing revisions on the contract when needed or even on short notice. I would also like to cite Ms. Gigi Espińe for her attentive supervision throughout the workshop, especially on matters relating to food. Overall, the PB staff were very courteous, easily approachable and very professional.


J.G., IPEN, June 2014

We would like to commend and thank your staff in Kilimanjaro for an excellent service. We enjoyed the food and their hospitality, quick service, and smiling faces. Kudos and thank you to Plantation Bay for a job well done! Thank you, Jeania. Thank you, Kayce. Our experience here in Plantation Bay will be forever cherished because of you guys!


TGU Engagement Team, Convergys Philippines Services Corporation, June 2014

4Life gives the best for the Great Escape qualifiers therefore, they chose Plantation Bay. Big thanks to all staff members for giving us very good service and for being polite, courteous, and always smiling.


E.D., guest from 4Life Research USA, LLC, March 2014

Our overall experience was great and positively accepted by the team, including recommendation for future events. Thank you to the management and staff of Plantation Bay!


L.B., GE Philippines - Water and Process Technologies, February 2014

From the bottom of our heart, we would to thank Ms. Andrea B. Arroyo for assisting and helping us with all of our inquiry and even with our complicated requests. She made things possible even if we communicated only through emails, phone calls and Viber since we are residing out of the country. Our wedding day would not have been that successful and complete without Ms. Andrea Arroyo. Daghang salamat.


C.E. and J.H., couple from Canada, January 2014

My family had a vacation here 12 years ago and we enjoyed our stay. Now, I came back for a workshop and still enjoyed my stay. Nice food and good facilities. And the staff were courteous and smiling.


J.O., United Nations workshop attendee, stayed February 2014

The account executive who handled our event (Andrea Arroyo) was very polite and accommodating. She goes beyond her way to be of service to her clients. Was able to work efficiently even with pressure.


Their recreation attendant s (lead by Anel) was able to extend their teams expertise in making it stress free for the organizers. They politely addressed all participants’ needs and were able to accommodate all requests even beyond limit.


Mr. R.A., Real Estate Company, team building, April 2013

Our purpose of selecting Plantation Bay was to get married here. We couldn’t have chosen a better place! We liked the friendliness and efficiency of the staff, the peaceful setting of the place, and the variety of fun activities. Special thanks to Monique for her courteous and diligent service and attention to detail.


C.S. and G.S., couple from Australia, May 2013

AND YES! My stay at Plantation Bay was totally enjoyable and totally pleasant. Your facilities are world class and your staff are excellent and very courteous. I would not hesitate to recommend your hotel to any of my colleagues if and when they get a chance to visit Cebu either on business or for pleasure.


M.A., NAVSUP Fleet Logistics Center Yokosuka, February 2013

We appreciate the hospitality and service. The place is beautiful and there are so many things to do at Plantation Bay!


M.C., United Overseas Bank, February 2013

This (the Philippines versus Syria tie) was an exceptionally well organized Tie by PHILTA (Philippine Tennis Association). Thank you, Randy and your team for contributing to what was an oustandingly presented Tie, Court and Formal Functions. Accolades must also be of the highest to Plantation Resort and Spa. They were unbelievably obliging, helpful, friendly and their staff were simply amazing in the attention to all the little detail that was asked of them. The hospitality and friendship that they and in fact everyone extended to the Syrian team caused them to come to me with players shaking my hand to say that this is the best Davis Cup Tie that they have ever been involved in. So Randy, you, your team and Plantation Bay Resort and Spa Management deserve every credit for this.


D.S., Davis Cup Referee, February 2013

Thank you for making my wedding memorable.


W.F., bride from Australia, January 2013

Keep up the good quality and how you provide service to customers. Thanks and regards. See you on our next vacation.


D.E., wedding guest from Australia, January 2013

The whole team in general was amazing! Everyone can deploy answers to query. I commend the training department for this!


N.S., METCHEM BSI Group, January 2013

Bar none, ALL Plantation Bay people are so customer service-oriented. They know and find ways to please customers without compromising company/resort policies. Resort ambience is the same, if not better after 10 years. My children and I had fun recreating our photos from before. Speedy and all-coverage Wi-Fi. Superb massage. My daughter forgot her jacket in the room, which for sentimental reasons she cannot let go of, and the Duty Manager, Ms. Kei, arranged to have it sent to our home. Outstanding customer service!

M.N. via Facebook, June 2015

Top resort for family with large swimming pools and salt water lagoons. Superb restaurants.


J.S. via Facebook, May 2015

Plantation Bay is definitely picturesque. What I love about the place is that there are a number of activities you can do here, you name it: wall climbing, archery (by far my favorite), kayaking, yoga, biking, etc. plus most of them are free!


K.C. via blog, May 2015

We regret that we stayed only for a night. The place is wonderful and we enjoyed our stay so much. My grandkids loved the pools. Thank you for all the staff who are so accommodating, attentive to our needs, very courteous, and always smiling. Special mention to Bern. Thank you all for an awesome vacation. We will surely recommend this to our friends - they love our pictures!


R.D. via Facebook, April 2015

For the past two summers, you have not only given us exemplary service by providing us utmost comfort, but at the same time you have made our family vacation a more wonderful one because of your mesmerizing beauty. And yes, summer will never be complete if we can't spend it with you.


I.G. via Facebook, April 2015

Every staff was so polite and respectful. They are always wearing that smile. Overall, our stay here was extraordinary!!! Everything was unforgettable and definitely an experience!

R.B. via blog, January 2015

Mogambo Springs is by far the best spa we have experienced in Asia. We were most intrigued by the Filipino Hilot massage, but seeing as we managed an appointment for that only a day later, we test drove the foot reflexology instead. I’m not quite sure what the therapist did, but it was like she unlocked something in my toes. Something that I didn’t know had been locked all this while. The next day the Hilot massage was equally satisfying, as we both dozed off to the gentle music and strokes of pressure. Realizing that this spa was indeed value for money, we returned every day, getting massages and even a cucumber body wrap the day after I got sunburned snorkeling in the reef.

R.V. via blog, January 2015

I liked or more of I loved everything at Plantation Bay! From the staff, service, facilities, wide range of activities you can do/have, to the location and value for money, everything was excellent. More than excellent, actually. The lagoons are well-maintained and the staff are very, very professional and friendly. A true first class luxury resort.

Booking.Com guest, December 2014

We went there this November. Wow! The service was soooo awesome, very systematic and the staff were very nice and friendly. Check-in and check-out were done in a short time. We easily got our room even if we arrived at 1:30 PM and check-in was at 3 PM - and this was at a time when there were many guests. NO long hours in waiting and I appreciated it a lot! The nicest thing was that there was NO-TIPPING POLICY, which gave us the assurance that all guests are treated equally.

Z.S. via Facebook, November 2014

My husband & I stayed in a Water’s Edge room for our honeymoon 3 years ago. This was our favorite resort! Can't wait to make a trip back!

A.F. via Facebook, November 2014

Great family place where children and adults can enjoy life in beautiful surroundings and lots of swimming. Here you are isolated in your own peaceful world and can completely relax. We were a little skeptical before arrival, since the place is 17-18 years old. But this was a groundless concern, since the place is well maintained and with clear signs of a high standard and effective maintenance management. Great staff. Top trained and very committed.


J.M. via Facebook, August 2014

Thank you for such a wonderful stay. I hope to go back and enjoy the place more. All the staff were very accommodating!


D via Twitter, August 2014

I’ve been to many beach resorts and Plantation Bay comes second to no one. Perfect holiday destination for everyone. Excellent service. Spacious room with an outside veranda. The staff are very hospitable . Facilities are excellent. The pool is well maintained and very clean. Plantation Bay is definitely our home away from home. Exactly the reason why I always wanted to have our vacation here.


B.T. via Facebook, July 2014

We have been to Plantation Bay twice and loved both visits. It is the best resort in the world and anyone who hasn't been there is really missing something special!


G.R. via Facebook, July 2014

Just had 6 days there with my family, in the Penthouse Suite, and it was just fabulous. The food was so good and the whole staff were so lovely. It's just a great place to visit and will definitely be staying there when we visit again.


G.H. via Facebook, July 2014

A very nice place for family with kids. The staff are very accommodating, courteous, empowered, and knowledgeable.


E.R. via Facebook, July 2014

A perfect holiday destination for everyone. The Water’s Edge room was great. Our stay was one of the best getaways we ever had. The staff are very nice and helpful. Would love to come back in one of our future trips.


N.D. via Facebook, June 2014