Responsible, meticulous, but reasonable safeguards against spread of disease. Learn More.
The luxury of space, the gift of time.
At many so-called top resorts around the world, you are in fierce competition with other guests for limited space around the pool. And even if you queue up prior to pool opening-time, you might still wind up in the fourth row, with an allotment of two chaises-longues for your family of four.
Re-laaaax. Plantation Bay offers you more facilities, more space, and more separate lounging areas, than almost any other resort in the world.
In most of its 20+ years of operation, Plantation Bay has enjoyed the highest occupancy of all international-class resorts in the Philippines – yes, better than ALL of them. This is without the benefit of a chain affiliation, and with almost zero expenditure on advertising and promotion. Why?
How much are your loved ones worth? Would you pay US$ 800 a night for the holiday of a lifetime? If you were going to the Seychelles or the Caribbean in high season, or to an “exclusive” destination in Asia, you might pay this much, or even more. Don’t allow yourself to get fooled into throwing away money. At Plantation Bay, you and your family will enjoy all the following features, at a much lower price than you’d expect.
But now, some candid talk. There are some kinds of traveler who will NOT be happy at Plantation Bay. Before you go any further, let’s get Plantation Bay’s NEGATIVES out of the way. Click here for a frank discussion.
99.9% of our guests have a great time here. A very small minority are miserable. If any of the following are very important to you or describe your situation, please book in another hotel:
Do you consider yourself a smart shopper? How can you tell if a hotel is really as good as it claims on its website? That its room price is fair? Or if its rapturous reviews are by real customers, not by paid consumer-review sweat shops? How often have you booked at a hotel, and upon arrival immediately found the hotel was nothing like the claims, but you and your loved ones were now stuck in an inferior, overpriced hotel, for all the days you reserved? Wouldn’t it be great if a hotel would let you change your mind or just check out early without trying to take advantage of you? Is there any hotel in the entire world honest enough, and confident enough, to let you off the hook, absolutely without penalty?
Yes, there is. And as far as we know, just one. In the entire world. We want all our guests to be satisfied with their choice to come here, and almost everyone is, so we can afford to be liberal with the very few who aren’t. Plantation Bay is the only hotel in the world with a ”Just Don’t Like It” money-back guarantee on rooms. Click here for details.
The Plantation Bay Room and Restaurant Satisfaction Guarantee. We would like all our guests to feel they made the right choice in coming here. And most of our guests do, so we can afford to be liberal with those who don’t:
Immediate change of heart after checking in. If after arrival you do not think you would enjoy your stay, please advise us (by calling a Duty Manager or the Front Office Manager) within 4 hours of checking in, and we will do the following:
You must, however, actually come. Our normal policies apply to no-shows and reservation cancellations made prior to check-in.
Early departure vis-à-vis the number of nights reserved. If after staying a day or more during a non-peak and non-blackout period, you decide to cut short your reserved stay, you will only be charged for the days actually stayed (you must of course leave by 12 Noon, our standard check-out time). In case you made any advance payment or deposit, the unused balance will be refunded to you in Philippine peso equivalent. Please note however that if you were accorded a discount due to the length of stay booked, an early departure may disqualify you from the discount, and the rate for the days you actually stayed will be calculated accordingly. This section does not apply to peak dates or dates that are “blacked out”, i.e., dates for which advance payment in full is required (roughly 30 days a year are peak or blackout dates); in respect of such dates, no refunds will be given for early departures.
Unsatisfactory food. When dining or drinking at any of our restaurants (but not our dinner shows or open buffets), if after eating or drinking 25% or less of the serving, any dish or drink is not to your absolute satisfaction, please advise our staff and there will be no charge for it. (We will of course offer you alternatives.) Please do this instead of just grousing about your meal later, when we can no longer ascertain exactly what the problem was or whether any staff member warrants correction.
And, regardless of the purpose of your visit, the one element that sets Plantation Bay apart from all the others is the absolutely authentic “feel” it recreates – like distilled Essence of Plantation Living, suffused with a sense of serenity and timelessness that you will remember and want to come back to.
The hotel has generous limits for the maximum occupancy of our various rooms. These limits are for guest safety and comfort, as well as to avoid excessive wear and tear. Please respect these limits and do not entertain visitors or bring extra persons into your hotel guest room except for brief periods during the day but not later than 6 PM, or this will occasion an Undeclared Guest charge of $100 per person per day.
Friends and Visitors
While of course you are welcome to invite local friends and relatives to see you or dine with you at the resort, for visitors who wish to use the lagoons, swimming pools, or other leisure facilities there will be a per person charge of $25 nett per person (children aged 0-12 are charged half) per day.
Should the hotel discover that your unregistered visitors are using the facilities, a $100 fine per person (regardless of age) per day will be charged. Use of our facilities for registered visitors is from 9 AM to 5 PM.
Bringing in of Food
Plantation Bay is a 5-star resort and not a public picnic ground or beer garden. Guests are welcome to bring in moderate quantities of food but not so much as to constitute a party or a picnic, which would adversely affect the atmosphere and the cleanliness of the resort. Pre-cooked food in pots or plasticware is explicitly covered by this policy. Except for snacks, such food should not be consumed outside your guestroom, and not on your balcony. If, in the hotel’s sole opinion, you have brought in or consumed an amount of food in excess of “moderate”, corkage charges will be applied. A Cleanup and Trash Disposal Fee of $200 per room per day will also be imposed.
Smoking and bringing in products with lingering odor
There are designated smoking areas spread around the resort. Smoking and e-cigarettes, durian, kimchi, and other products which leave a lingering odor are not permitted in guest rooms, balconies, building common areas, and any areas used for dining or relaxing. Failure to observe these prohibitions will occasion a US$200 per day or occurrence special cleaning charge.