The luxury of space, the gift of time.
In most of its 20+ years of operation, Plantation Bay has enjoyed the highest occupancy of all international-class resorts in the Philippines – yes, better than ALL of them. This is without the benefit of a chain affiliation, and with almost zero expenditure on advertising and promotion. Why?
But now, some candid talk. There are some kinds of traveler who will NOT be happy at Plantation Bay. Before you go any further, let’s get Plantation Bay’s NEGATIVES out of the way. Click here for a frank discussion.
99.9% of our guests have a great time here. A very small minority are miserable. If any of the following are very important to you or describe your situation, please book in another hotel:
We would like all our guests to feel they made the right choice in coming here. And most of our guests do, so we can afford to be liberal with those who don’t. As far as we know, we are the only hotel in the world with a “Just Don’t Like It” money-back guarantee on rooms. Learn more …
The Plantation Bay Room and Restaurant Satisfaction Guarantee. We would like all our guests to feel they made the right choice in coming here. And most of our guests do, so we can afford to be liberal with those who don’t:
Immediate change of heart after checking in. If after arrival you do not think you would enjoy your stay, please advise us (by calling a Duty Manager or the Front Office Manager) within 4 hours of checking in, and we will do the following:
You must, however, actually come. Our normal policies apply to no-shows and reservation cancellations made prior to check-in.
Early departure vis-à-vis the number of nights reserved. If after staying a day or more during a non-peak and non-blackout period, you decide to cut short your reserved stay, you will only be charged for the days actually stayed (you must of course leave by 12 Noon, our standard check-out time). In case you made any advance payment or deposit, the unused balance will be refunded to you in Philippine peso equivalent. Please note however that if you were accorded a discount due to the length of stay booked, an early departure may disqualify you from the discount, and the rate for the days you actually stayed will be calculated accordingly. This section does not apply to peak dates or dates that are “blacked out”, i.e., dates for which advance payment in full is required (roughly 30 days a year are peak or blackout dates); in respect of such dates, no refunds will be given for early departures.
Unsatisfactory food. When dining or drinking at any of our restaurants (but not our dinner shows or open buffets), if after eating or drinking 25% or less of the serving, any dish or drink is not to your absolute satisfaction, please advise our staff and there will be no charge for it. (We will of course offer you alternatives.) Please do this instead of just grousing about your meal later, when we can no longer ascertain exactly what the problem was or whether any staff member warrants correction.
And, regardless of the purpose of your visit, the one element that sets Plantation Bay apart from all the others is the absolutely authentic “feel” it recreates – like distilled Essence of Plantation Living, suffused with a sense of serenity and timelessness that you will remember and want to come back to.
The hotel has generous limits for the maximum occupancy of our various rooms. These limits are for guest safety and comfort, as well as to avoid excessive wear and tear. Please respect these limits and do not entertain visitors or bring extra persons into your hotel guest room except for brief periods during the day but not later than 6 PM, or this will occasion an Undeclared Guest charge of $100 per person per day.
Friends and Visitors
While of course you are welcome to invite local friends and relatives to see you or dine with you at the resort, for visitors who wish to use the lagoons, swimming pools, or other leisure facilities there will be a per person charge of $25 nett per person (children aged 0-12 are charged half) per day.
Should the hotel discover that your unregistered visitors are using the facilities, a $100 fine per person (regardless of age) per day will be charged. Use of our facilities for registered visitors is from 9 AM to 5 PM.
Bringing in of Food
Plantation Bay is a 5-star resort and not a public picnic ground or beer garden. Guests are welcome to bring in moderate quantities of food but not so much as to constitute a party or a picnic, which would adversely affect the atmosphere and the cleanliness of the resort. Pre-cooked food in pots or plasticware is explicitly covered by this policy. Except for snacks, such food should not be consumed outside your guestroom, and not on your balcony. If, in the hotel’s sole opinion, you have brought in or consumed an amount of food in excess of “moderate”, corkage charges will be applied. A Cleanup and Trash Disposal Fee of $100 per room per day will also be imposed.
Smoking and bringing in products with lingering odor
Smoking is prohibited inside guest rooms; Durian, Kimchi, Mosquito Coils, and any other product which leave a lingering odor are also prohibited, or a Special Cleaning Fee of $200 per room per day will be applied.