Guest Comments

Exceptional Guest Satisfaction

Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?

We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.

And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Whole Year 2025
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel 912 40 4 4
Reservations, check- in, check-out 823 91 11 6
Quality of Room and Hotel Facilities 804 113 18 5
Quality of Food and Dining Areas 696 209 25 10
Quality of Service Throughout the Hotel 818 97 16 6
Overall Level of Satisfaction 827 97 13 4
January - October 2026
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel 520 34 2 2
Check-In, Check-Out, Bellservice Experience 490 40 7 6
Quality of Room and Amenities 473 70 7 5
Quality of Leisure Facilities 477 66 7 0
Quality of Food 390 129 22 6
Quality of Service at the Restaurants 467 58 13 5
Overall Level of Satisfaction 472 53 12 2

Quotes

Thank you so much. This is the best hotel. I am glad to visit Cebu.

S. Awakura, Traveler from Japan. Stayed October 2026

We had the best experience! The children had so much fun, and so did we. This was the perfect place for some much-needed family bonding and relaxation.

M. Diaz, Family from Cebu with Young Children. Stayed October 2026

Thank you for a wonderful two-night stay! We had such a lovely and comfortable time here. Thank you for your hospitality!

M. Yoshino, Japanese Guest on Vacation. Stayed October 2026

Thank you very much. We really enjoyed our stay because of the resort’s quality and the excellent service provided by all the staff. It was above and beyond our expectations.

D. Hyde, Guest from the USA Traveling with His Filipina Fiancée. Stayed October 2026

I am very grateful for the high quality service of this hotel and its facilities. The staff service is consistently excellent. I was impressed by their friendliness, kindness, and with their smiles. The scenery and atmosphere were wonderful. I was able to relax my mind and body. I would highly recommend this hotel to all types of travelers whether visiting with friends, a partner, or family. I appreciate your wonderful services.

Terasawa, T., appreciative Japanese couple from Tokyo. Stayed September 2026

Tai Chi class with Jean and Mira was wonderful. I hope the class will still be going on when I come back next year.

Pascual, A., loyal guest since 1996. Stayed September 2026

Such a beautiful resort; amazing experience, and friendly staff. The atmosphere was relaxing. We would definitely love to come back. Thank you for making our stay memorable.

Kemon, R., Couple celebrating their wedding anniversary. Stayed September 2026

I will recommend to my friends. A great place to stay. We love to stay here again.

Yap, K., local resident out on a short vacation. Stayed September 2026

Very beautiful resort with nice ambiance. I love the green surroundings, very peaceful. My kid and I enjoyed our stay.

Pangatungan, C., Single Mom bonding with her son. Stayed September 2026

Everyone is kind and have good smile in this hotel. So we have very good time here. Very very thank you.

Ino, N., Japanese family from Fukuoka. Stayed September 2026

Thank you very much for making our Papa's birthday enjoyable and memorable.

Largo, J., Filipino family out to celebrate a milestone. Stayed September 2026

I had a splendid experience. The pool was as blue as the sky. It was so peaceful. I felt like I was in different countries with the architectures--with the spa, Palermo, and with the different cuisines all over the resort.

Pajora, M., Cebuano family with young children. Stayed September 2026

Very good ambience. Very hospitable staff. We had a very good and satisfying stay.

Rosialda, K., Family celebrating Mom’s birthday. Stayed September 2026

Thank you so much for taking care of us during our stay. We had a wonderful time here and really enjoyed our stay. Thank you for making our trip so special. We hope to come back someday. Best wishes!

Kotakemori, M., Family from Tokyo visiting for the 1st time. Stayed September 2026

I want to Book My Stay at Plantation Bay Now!