Guest Comments

Exceptional Guest Satisfaction

Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?

We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.

And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Whole Year 2025
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel 912 40 4 4
Reservations, check- in, check-out 823 91 11 6
Quality of Room and Hotel Facilities 804 113 18 5
Quality of Food and Dining Areas 696 209 25 10
Quality of Service Throughout the Hotel 818 97 16 6
Overall Level of Satisfaction 827 97 13 4
January - August 2026
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel 485 30 2 2
Check-In, Check-Out, Bellservice Experience 455 39 7 5
Quality of Room and Amenities 436 70 7 5
Quality of Leisure Facilities 442 65 6 0
Quality of Food 361 121 22 5
Quality of Service at the Restaurants 433 55 13 5
Overall Level of Satisfaction 437 52 11 2

Quotes

Exemplary customer service! The staff went above and beyond their duties; very warm and welcoming. The resort values guest experience that for us as a family will leave a lasting memory. Overall, we had a pleasant and great stay. Thank you. We will definitely be coming back here on our next vacation.

Ensomo, H., Balikbayan from California, USA. Stayed August 2026

We had a great time! Looking forward to visiting again. Shoutout to Shannen from Mogambo Springs for her 5star service and care.

Sunit, J.L., couple on a short vacation. Stayed August 2026

A truly wonderful place to stay. We wish it had been for more than 3 nights--next time perhaps! Everyone was so friendly and helpful; all the facilities are definitely 5 star.

Wheaton, F., couple from Brazil. Stayed August 2026

Huge selection of vegetarian dishes. Very affordable and some of the best service I have had in the Philippines.

Nazzo P.I., Balikbayan from San Diego,CA, USA. Stayed August 2026

Everything is excellent in this resort. Excellent customer service. Excellent staff.

Chiu, Y.C., Taiwanese couple visiting Cebu for the 1st time. Stayed August 2026

The Caesar salad was mixed with sauce close by, and it's freshly made. .The mango dessert was also hearty, and we shared it with everyone. It had a rich flavor. I ordered penne Arrabbiata and Bolognese. The flavor was authentic, and the spiciness was just right. The atmosphere of the restaurant was also lovely, with its stained glass and calm atmosphere. I want to visit again.

Iwaki, K., Japanese couple from Kyoto. Stayed August 2026

I will recommend to my friends. A great place to stay. We love to stay here again.

Yap, K., local resident out on a short vacation. Stayed August 2026

Beth made our check in very smooth and convenient. We love the resort now that it has many mini activities. We will definitely be back. I always prefer and love staying in Plantation.

Pacatang, M., part of a company outing. Stayed August 2026

I love this place and I regret not discovering it earlier. I love how the staff greet us, very polite and kind. I have been to a lot of resorts inside and outside of Cebu and this hotel has excellent customer service. The staff are the real asset specially the servers in Kilimanjaro Kafe (I think her name is Pauline?).

Seno, J., brothers and sisters here to relax and unwind. Stayed August 2026

Thank you for treating us well. We are so happy that we chose this resort for our stay. We are here to visit our parents who are studying English.

Ihuki and Azusa, Japanese siblings here to visit parents. Stayed August 2026

Our stay was absolutely worth the price! Very clean, beautiful, and welcoming! The hospitality was absolutely amazing. Despite having a no-tipping policy, the service was truly 101%—attentive, warm, and exceptional. My family really enjoyed our stay, and we would definitely come back. Highly recommended.

Weisner, K., Danish family on an Asian tour. Stayed August 2026

The quality of food was very nice. Our children loved the pools. Check-in was smooth. Thanks to Jose, Debbie, Archie, and JP for helping us.

Rieder, C., family from Switzerland with a Cebuana Mom. Stayed August 2026

All the staff members were kind and friendly, and they made our stay very enjoyable. We would specially like to thank Ms.Alyanna and Ms.Shelly from the kids activity team. Andy from the beach bar, RJ from Palermo, and the staff member who checked us in. Thank you so much for a wonderful stay. We hope to come back again.

Tsuchida, K., family from Japan on vacation with their 8 and 3 year-old children. Stayed August 2026

Plantation Bay is beyond our expectations. We were superbly amazed by the facilities, food, and services. Thanks to Archie and Cedrick. May your tribe increase. Kudos to Yona at the front desk. You are the best. Staff are superb.

Rossel, R., Filipino family here to visit siblings. Stayed August 2026

The resort itself was amazing beyond imagination, but above all I was deeply moved by the staff's hospitality and thorough professionalism...beautiful smiles, top-notch service!

Matsuoka, Y., long staying Japanese family. Stayed August 2026

Very enjoyable stay. Great service and attentive staff who were patient, flexible, and helpful. We greatly appreciate the quiet environment. Noel, Bernard, Edward (restaurant) , and Randy (security) were all friendly and particularly helpful.

More, M. and K., American couple from Idaho, USA here for humanitarian reasons. Stayed August 2026

I want to Book My Stay at Plantation Bay Now!