The Plantation Bay Room and Restaurant Satisfaction Guarantee. We would like all our guests to feel they made the right choice in coming here. And most of our guests do, so we can afford to be liberal with those who don’t:

Immediate change of heart after checking in.  (Applicable Only to Direct Bookings. This guarantee does not apply to bookings explicitly described as non-refundable, including those for peak and blackout dates, and certain promo-rate bookings.)

If after arrival you do not think you would enjoy your stay, please advise us (by calling a Duty Manager or the Front Office Manager) within 4 hours of checking in, and we will do the following:

1. Waive your room charge for the day (but not your charges for food, goods, or services if any);
2. In case you made any advance payment or deposit, the entire amount will be refunded to you by the same method/channel you used to pay;
3. Help you book at another hotel in metropolitan Cebu; and
4. Provide you with free chauffeur-driven transportation to that hotel;
5. The provisions of this guarantee do not apply to guests refused check-in or ejected, for either obnoxious behavior or refusal to comply with the Resort’s policies. Plantation Bay does not suffer ill-mannered guests or those who think they can intimidate the natives. By not wasting our time and energy on a few unreasonable guests, we leave our management and staff in good humor to serve normal guests better. If we do reject or eject you, after you have paid us in full for all the goods and services you have consumed, we will escort you to our front gate and bid you goodbye.

You must, however, actually come. Our normal policies apply to no-shows and reservation cancellations made prior to check-in.

Early departure vis-à-vis the number of nights reserved. (Applicable Only to Direct Bookings via This Website):

If you shorten your stay after at least one night during a non-peak, non-blackout period, we offer two options to minimize your financial loss:

1. Certificate for an equivalent number of roomnights to be used on a future occasion, within a reasonable time frame.
2. After re-calculating the appropriate cost (given the shorter stay) for the roomnights that were used, and deducting this from the amount paid in advance for the initially-planned stay, a refund equal to 50% of the putative value of the roomnights cancelled. This refund will be given in Philippine peso cash or (if originally paid by credit card) via a credit card reimbursement (please allow time for credit card handling).

This policy does not apply to peak or blackout dates (approximately 30 days a year) that require full advance payment—no refunds will be issued for early departures on these dates.

Unsatisfactory food. For every diner in our outlets (excluding dinner shows and open buffets), if after consuming 25% or less of any dish or drink you are not completely satisfied, please advise our staff and there will be no charge for it. (We will of course offer you alternatives.) Please do this instead of just grousing about your meal later, when we can no longer ascertain exactly what the problem was or whether any staff member warrants correction.

All prices in the Philippines are subject to 12% Value Added Tax plus 0.75% Local Tax. At the same time, in accordance with industry norms in the country, Plantation Bay also adds a 10% service charge, which is distributed monthly to all the regular employees of the hotel, in equal shares. One + is for all taxes of about 12.75%, the other + is for 10% service. P 100 ++ means that your final tab will be around P 123.95 for that item, after both taxes and the service charge are added. Finally, in some cases, we quote prices "Nett", which means that whatever VAT and service charge are applicable are already included in that figure; hence, P 100 Nett means that your bill will be P 100. We apologize for any confusion this might cause, but assure you that all hotels in the country do (or should do) the same thing, with the difference that we actually pay our VAT and Local taxes, and actually pay out the service charge to our employees, whereas some might not.