Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?

We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.

And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Guest Comments Summary

Whole Year 2024

Please Rate	Very Good	Acceptable	Deficient	Pretty Bad
Ambience, Look, and "Feel" of the Hotel	986	71	4	5
Reservations, check- in, check-out	919	111	10	9
Quality of Room and Hotel Facilities	851	169	27	14
Quality of Food and Dining Areas	742	224	47	18
Quality of Service Throughout the Hotel	925	109	14	6
Overall Level of Satisfaction	895	133	11	8

January - September 2025

Please Rate	Very Good	Acceptable	Deficient	Pretty Bad
Ambience, Look, and "Feel" of the Hotel	716	31	4	4
Check-In, Check-Out, Bellservice Experience	648	69	9	6
Quality of Room and Amenities	636	82	13	5
Quality of Leisure Facilities	646	76	5	4
Quality of Food	553	160	17	9
Quality of Service at the Restaurants	644	75	12	5
Overall Level of Satisfaction	649	75	12	4