Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was elected to its Hall of Fame for earning its Certificate of Excellence for 5 straight years, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2016
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1343 99 4 0
Reservations, check- in, check-out
1224 179 32 11
Quality of Room and
Hotel Facilities
1172 246 27 1
Quality of Food and
Dining Areas
1009 365 55 17
Quality of Service
Throughout the Hotel
1303 113 21 9
Overall Level of
Satisfaction
1256 161 19 10
January - March 2017
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
377 18 1 0
Reservations, check- in, check-out
319 63 10 4
Quality of Room and
Hotel Facilities
324 67 3 2
Quality of Food and
Dining Areas
283 95 14 4
Quality of Service
Throughout the Hotel
360 31 5 0
Overall Level of
Satisfaction
348 44 3 1
 
 
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We loved everything about this resort! Plantation Bay is the epitome of a resort that truly is a delight to the senses! Rarely does a resort turn out to be more than it promised, and I must say our expectations were exceeded. The reviews and photos that exist on the web or social media do not do justice to how beautiful and extraordinary this place is. We will definitely come back!


C.E., family from Zamboanga, stayed April 2017

I have worked in the hotel industry for so many years and I am currently the General Manager of a five-star hotel in Tokyo, so I know a good hotel when I see one. This hotel is great! Apart from the facilities, the greatest asset of Plantation Bay is its staff. Special mention to Jayvee from the restaurant. She was great with my children.


B.B., American family living in Japan, stayed April 2017

The hotel is well-maintained, and all the staff are doing their best to provide quality service to all. Everything from the moment I emailed Reservations for an inquiry up to check-out was satisfactory! Everyone was very professional and treated guests equally and with respect. Definitely five-star! Thank you, Plantation Bay!


L.O., couple from Manila, stayed March 2017

We most enjoyed the quality service here, from the shuttle service to the prompt reminders of their ongoing activities to the housekeeping service. Thank you and kudos to everyone for a job well done!


G.V., AMWSLAI Management Officers’ Teambuilding, stayed March 2017

Excellent service. Beautiful spa and pools. Good food in all restaurants. Everything’s terrific! Thank you for the wonderful experience. We will be back!


S.N., group of friends from Japan, stayed March 2017

We enjoyed our stay so much that we will recommend Plantation Bay to all our friends and family. We loved the pools, the friendly staff, the food, and the variety of activities.


N.C., family from Australia, stayed March 2017

Thank you for a fun and memorable holiday! We loved the views, and the food was delicious. Viva España themed dinner show was especially great! We enjoyed our stay so much we didn’t want to go home.


C.W. and N.T., couple from Japan, stayed February 2017

Everything was fantastic – and I tend to complain a lot! No complaints at all about Plantation Bay. We especially appreciate the room upgrade and loved the food, the attentive nature of the staff, and the myriad of activities you offer.


N.W., American family living in China, stayed February 2017

Plantation Bay is one of the best if not the best hotel/resort I’ve ever stayed on! On a scale of 10 points, I give you 12 points!!! We especially loved the pools and lagoons (wow!), the friendliness of the staff (top!), the quality of the food, the cleanliness everywhere, and our room that has direct access to the water. We just love everything!


K.H., booked 12 nights with a group of friends from Switzerland, stayed February 2017

My 65th birthday was especially memorable because of your birthday surprise! Thank you for the birthday cake. I loved it! I am so impressed by my stay that I will share my experience with everyone and recommend your hotel to them. Thank you very much.


H.M., couple from Japan, stayed February 2017

A five-star hotel and resort! We travel often, and I must say this has to be the best resort we’ve seen so far! Despite a renovation issue during our stay, the management was very thoughtful in making up for it, which we appreciate.


C.P., couple from the US, stayed January 2017

The service was the best! Everyone was very helpful and responsive. We especially liked the service at the restaurants. Glaze at Kilimanjaro was very kind and attentive. Five stars for Glaze! The spa was also fantastic!


C.B., balikbayan family from the US, stayed January 2017

The staff at Plantation Bay is second to none. Never have I felt so welcomed or well taken care of by any staff or employee anywhere on earth. I would live here... and I honestly may work very hard for the next few years to be able to afford a lifestyle where I could live here! Thank you, Plantation Bay!


T.C. via Google, January 2017

We were here in 2006 and came back because Plantation Bay is perfect for relaxation. The lagoons and service are excellent. Staff are courteous and pleasant.


R.J., returning guests from the US, stayed January 2017

My husband and I have been coming here since 2007. We've become devotees of the Sto. Nino and during Sinulog, we always stay at Plantation Bay. Why? Because it offers a worry-free vacation, with courteous and friendly staff and many activities. The ambience is so relaxing it promotes the healing of one's self and even improves the relationship between husband and wife. Thank you, Plantation Bay!


P.A. via Facebook, January 2017

I love the excellent resort facilities that ensure all-day enjoyable moments for a lifetime of memories with my family.


F.P.S., returning guests from Cebu, stayed December 2016

We loved everything about our Spa experience. The Aromatherapy Massage was the best. I love how consistent and professional the therapists were. The mere gesture of asking us if we were comfortable and the way we’re treated was highly satisfying!


B.N.C.T., couple from Manila, stayed December 2016

The resort is the best I’ve ever been to. It’s a really nice hotel with exemplary service. Loved swimming in the freshwater pools and the saltwater lagoons.


A.L., expatriate family from KSA, booked 2 rooms, stayed December 2016

Our first getaway with family and friends happened here years back. We have no regrets. No dull moments because of the many amenities. I got married at the Peninsula Beach 3 years ago, and my visitors from Australia and my hometown loved the place. Yes, a bit expensive but you are getting your money’s worth. My hubby and I loved the indoor firing range. Hope to be back one day for a holiday.


J.J. via Facebook, December 2016

We liked everything – the nice views, the well-maintained facilities, the staff’s kindness, and the quiet and relaxing atmosphere. All these made our honeymoon at Plantation Bay more memorable.


K.Y.S., couple from Korea, stayed December 2016

Every time we visit Cebu, we always see to it that we stay at Plantation Bay. Our last stay was last December 5-6, 2016 and as expected, the resort's service, amenities, and rooms are still really great. We went swimming for 2 days and it is really good. We tried all the restaurants and it was superb. We especially love Palermo Restaurant. Their pastas, tapas, and desserts are really good. We will definitely come back here. Thanks, Plantation Bay for the beautiful memories!


A.T. via Facebook, December 2016

The nice service from every staff in the resort made all the difference. Everyone from the waiters to the cleaners to the drivers is so nice and helpful. My most enjoyable experiences here were our Swimming with the Whale Shark Adventure and the Scuba Diving trip. We loved our stay here so much that next time, we will bring our child here!


M.T.L., couple from Hong Kong, stayed December 2016

I am very appreciative of your “no tipping policy”, it made our stay very relaxed. Your staff set the bar so high for their excellent service.


P.P., family from Canada, stayed November 2016

Plantation Bay is one of our favorite destinations. This is definitely a place to recommend to our friends and family because of its uniqueness and great ambience. We had an exciting and romantic experience, never had a dull moment at the resort.


L.B., couple from Manila, stayed November 2016

Your staff were all very approachable during our event at the resort. I salute them on how they accommodate our Manila guests and DELSAN employees. Their best efforts are appreciated. They are all very patient and helpful during our whole event. We cannot wait to be back next year.


DELSAN Office Systems Corporation Conference, stayed November 2016

There were many different pools at the resort and our children just loved all of them. Every restaurant staff interacted with us during our entire stay. Everyone in the resort was very hospitable. When the hotel knew it was my son’s birthday, they immediately sent out a cake for us. Sometimes the small things mean everything. What a wonderful experience at Plantation Bay Resort and Spa!


J.K., family from Korea, stayed November 2016

Kudos to the fastest wifi connection! They don’t even need a password to log in. I am a businessman from Hong Kong and I was there on a business trip with my wife. While I was out for meetings, my wife went to the spa. There was no dull moment at your resort with many activities for guests travelling alone or in groups to choose from. On my next visit, I will definitely bring the whole family.


J.K., couple from Hong Kong, stayed October 2016

My family and I thought that we will not be able to enjoy the hotel because we were there last week on a rainy day. We have never been so amazed by a hotel and its facilities, not to mention the rainy days activities that you prepared for us. We played game boards at Savannah Lounge while having coffee and snacks. Your staff are admirable, friendly, and very accommodating. We ate at Kilimanjaro Kafe for breakfast, lunch, and dinner. We all agreed that it was great, we loved the wide range of variety for buffet breakfast and the international menu. We can’t wait to be back on a sunny day.


X.J., family from Scotland, stayed October 2016

All the staff were very responsive and well-trained. We highly commend the hotel for its great service and delicious food. Our conference was very productive and relaxing at the same time. All our last minute requests were accommodated with a smile, it shows how the resort is always happy to serve. Thank you Plantation Bay for a great experience.


Trackzone Annual Franchise Conference, October 2016

Excellent all throughout our entire stay! 5-star service at its best, you have the best staff in the world! We cannot wait to be back again! We miss Plantation Bay already.


J.E., couple from US, stayed September 2016

We enjoyed our entire stay, the experience was extraordinary! It was not just because we were sleeping in a resort, but because of the superb service given to us. We left our camera in the lagoon and only realized it when we were home. We thought we lost all the captured memories but when I called and checked, the camera was returned to the resorts office by one of your staff. Thank you to Plantation Bay for always looking out for your guests. We are truly grateful.


C.P., via Facebook, September 2016

It was a beautiful and amazing place, perfect for a family vacation. We enjoyed all the swimming facilities, and basically all the activities offered by the hotel. Water was evident everywhere (from fresh water to filtered salt water lagoons). We love it in here! The food is so delicious and we had a great dining experience!


V.R., family from Hong Kong, stayed September 2016

Plantation Bay is heaven! If I could live there, I would. We visited the resort last year and decided to come back this year. The place is amazing, from children’s activities, water slides, jet skis, and 100 more other things. The staff are always with a smile and always ready to help us with anything we need. We stayed in a 2-bedroom suite, which was huge and spacious. It was on the second floor with nice views of the swimming lagoon and beach. I highly recommend this resort to anyone who wants to be in heaven! See you soon and a big thanks to Plantation Bay Resort and Spa!


G.C., via Facebook, September 2016

The staff were consistently friendly, polite, and efficient. The lagoon and the sceneries are to die for! Plus Plantation Bay offers an excellent choice of wine and cocktails.


J.L., couple from Australia, stayed August 2016

The facilities and the overall service of the staff are impeccable! I have been to a lot of international resorts and hotels all over the world but I have never experienced service at its best! I will come back soon. Thank you Plantation Bay Resort and Spa!


K.S.R., family from Cavite, stayed August 2016

I recently stayed at Plantation Bay Resort and Spa during the Miss Universe – New Zealand international retreat. The resort itself was absolutely stunning, with gorgeous views, beautiful rooms, and lovely people. I was especially blown away by the amazing hospitality and delicious food! Thank you for the great experience!


N.S., group of friends from New Zealand, stayed August 2016

We cannot wait to recommend this lovely place to our family and friends in UK. We are certain that they will love it as much as we did. We are looking forward to our next visit!


R.S., family from UK, stayed August 2016

The hotel is well-maintained, and all the staff are doing their best to provide quality service to all. Everything from the moment I emailed Reservations for an inquiry up to check-out was satisfactory! Everyone was very professional and treated guests equally and with respect. Definitely five-star! Thank you, Plantation Bay!


L.O., couple from Manila, stayed March 2017

Thank you for a fun and memorable holiday! We loved the views, and the food was delicious. Viva España themed dinner show was especially great! We enjoyed our stay so much we didn’t want to go home.


C.W. and N.T., couple from Japan, stayed February 2017

My 65th birthday was especially memorable because of your birthday surprise! Thank you for the birthday cake. I loved it! I am so impressed by my stay that I will share my experience with everyone and recommend your hotel to them. Thank you very much.


H.M., couple from Japan, stayed February 2017

A five-star hotel and resort! We travel often, and I must say this has to be the best resort we’ve seen so far! Despite a renovation issue during our stay, the management was very thoughtful in making up for it, which we appreciate.


C.P., couple from the US, stayed January 2017

We loved everything about our Spa experience. The Aromatherapy Massage was the best. I love how consistent and professional the therapists were. The mere gesture of asking us if we were comfortable and the way we’re treated was highly satisfying!


B.N.C.T., couple from Manila, stayed December 2016

We liked everything – the nice views, the well-maintained facilities, the staff’s kindness, and the quiet and relaxing atmosphere. All these made our honeymoon at Plantation Bay more memorable.


K.Y.S., couple from Korea, stayed December 2016

The nice service from every staff in the resort made all the difference. Everyone from the waiters to the cleaners to the drivers is so nice and helpful. My most enjoyable experiences here were our Swimming with the Whale Shark Adventure and the Scuba Diving trip. We loved our stay here so much that next time, we will bring our child here!


M.T.L., couple from Hong Kong, stayed December 2016

Plantation Bay is one of our favorite destinations. This is definitely a place to recommend to our friends and family because of its uniqueness and great ambience. We had an exciting and romantic experience, never had a dull moment at the resort.


L.B., couple from Manila, stayed November 2016

Kudos to the fastest wifi connection! They don’t even need a password to log in. I am a businessman from Hong Kong and I was there on a business trip with my wife. While I was out for meetings, my wife went to the spa. There was no dull moment at your resort with many activities for guests travelling alone or in groups to choose from. On my next visit, I will definitely bring the whole family.


J.K., couple from Hong Kong, stayed October 2016

Excellent all throughout our entire stay! 5-star service at its best, you have the best staff in the world! We cannot wait to be back again! We miss Plantation Bay already.


J.E., couple from US, stayed September 2016

The staff were consistently friendly, polite, and efficient. The lagoon and the sceneries are to die for! Plus Plantation Bay offers an excellent choice of wine and cocktails.


J.L., couple from Australia, stayed August 2016

Concierge and your bell service team were amazing! We were impressed with the consistency and quality of service all throughout. Facilities kept us entertained all day. We were greeted with warm smiles as we walked around the resort.


S.G., couple from New York, stayed July 2016

Thank you for making our stay unforgettable. We are based in the US and we decided to come back to the Philippines for our short anniversary vacation, we chose Plantation Bay and we enjoyed every part of our experience.


E.J., balikbayan couple from US, stayed July 2016

Everybody is friendly! The team who welcomed us did a great job in showing us around, it really shows how each and every staff knew what they had to offer. The moment we step foot in the resort, we felt the warmth hospitality. We enjoyed the Filipino Fiesta themed dinner, the show was fantastic!


N.G., couple from California, stayed June 2016

All the staff of Plantation Bay needs to be commended. They are not just hospitable and courteous but very helpful as well. They made us feel at home. I loved all the aspects of your hotel. I am looking forward to my next visit.


E.M., couple from Manila, stayed June 2016

Plantation Bay was always known for the politeness and courteousness of their staff. This is the reason why we prefer to go back each time we plan on a romantic getaway, we feel that there is privacy and comfort at the same time. Feels like home.


M.D., couple from California, stayed June 2016

The quality and service of this resort is top notch from comfort, ambience, food, and atmosphere. We seriously loved their no tipping policy, it makes us feel at ease while going around without bring our purses. We can’t wait to go brag about this to my friends and family from across the world.


V.S., couple from USA, stayed June 2016

We had a great experience celebrating our 6th year anniversary. The watermelon and melon shakes were outstanding! Everything was enjoyable especially the spa and water sports activities (parasailing and kayaking). I would like to commend you for your great customer service and training. It is evident that the staff are happy to serve the guests.


J.W., couple from USA, stayed May 2016

The helpfulness of all staff made our overall experience exceptional. They go above and beyond to attend to our needs. This was without a doubt PARADISE for us.


S.O., couple from Ireland, stayed May 2016

Plantation Bay has the best customer service we have experienced in the whole Philippines. The resort was very relaxing and the ambience was just great! We had a wonderful honeymoon experience and we can’t wait to be back!


A.T., couple from Japan, stayed May 2016

We had a wonderful vacation. The customer service was excellent that it made us feel like we were VIPs. Seeing your smiling staff shows how happy they are with their jobs! They gave us 5-star service all throughout our stay.


A.T., balikbayan couple based in US, stayed May 2016

Being frugal of course I felt that the resort was pricey but from what I received in terms of service and amazing food, the prices were spot on! The ambience and feel of the resort is grand. Mogambo Springs and Spa was the highlight of our stay. I also loved the ergonomics of the resort and the easy access to all amenities.


K.T. & P.T., couple from Cavite, stayed April 2016

During vacations we normally seek for a quiet and relaxing place. Plantation Bay is one of the best places we’ve been for vacation. The staff were simply amazing. Everywhere we went, we were greeted with a smile and 24 hours service and assistance. I understand you have a no tipping policy but we felt guilty not tipping after having such impressive experience. We will definitely return and share our experience to our friends and family.


K.P., couple from Cebu, stayed April 2016

The resort facilities are first-class with exceptional service at all times. We went to Oslob for the Whale Shark Adventure and our professional guide Llyod and driver Jeffrey made the experience extra special. It was such a perfect day.


M.B. & B.B., couple from Australia, stayed last March 2016

This isn’t our first time here but our stay had always been a pleasurable experience. We are very happy with the outstanding service and the quality of your food. You have the best staff in the world that’s why we keep coming back.


G.R. & R.R., couple from Australia, stayed last March 2016

My boyfriend and I stayed here during his birthday weekend. I appreciate the extra mile Plantation Bay staff did to make our short trip extra special.


R.H. & J.C., couple from Singapore, stayed February 2016

My wife and I came here to celebrate our 32nd wedding anniversary. We would like to make a special mention to your staff who were exceptionally friendly (Mac, Win, Roz, Gemma and Miles). This was a great time for us! Thank you to all.


K.S. and B.S., couple from US, stayed February 2016

We loved everything about this resort! Plantation Bay is the epitome of a resort that truly is a delight to the senses! Rarely does a resort turn out to be more than it promised, and I must say our expectations were exceeded. The reviews and photos that exist on the web or social media do not do justice to how beautiful and extraordinary this place is. We will definitely come back!


C.E., family from Zamboanga, stayed April 2017

I have worked in the hotel industry for so many years and I am currently the General Manager of a five-star hotel in Tokyo, so I know a good hotel when I see one. This hotel is great! Apart from the facilities, the greatest asset of Plantation Bay is its staff. Special mention to Jayvee from the restaurant. She was great with my children.


B.B., American family living in Japan, stayed April 2017

We enjoyed our stay so much that we will recommend Plantation Bay to all our friends and family. We loved the pools, the friendly staff, the food, and the variety of activities.


N.C., family from Australia, stayed March 2017

Everything was fantastic – and I tend to complain a lot! No complaints at all about Plantation Bay. We especially appreciate the room upgrade and loved the food, the attentive nature of the staff, and the myriad of activities you offer.


N.W., American family living in China, stayed February 2017

The service was the best! Everyone was very helpful and responsive. We especially liked the service at the restaurants. Glaze at Kilimanjaro was very kind and attentive. Five stars for Glaze! The spa was also fantastic!


C.B., balikbayan family from the US, stayed January 2017

We were here in 2006 and came back because Plantation Bay is perfect for relaxation. The lagoons and service are excellent. Staff are courteous and pleasant.


R.J., returning guests from the US, stayed January 2017

I love the excellent resort facilities that ensure all-day enjoyable moments for a lifetime of memories with my family.


F.P.S., returning guests from Cebu, stayed December 2016

The resort is the best I’ve ever been to. It’s a really nice hotel with exemplary service. Loved swimming in the freshwater pools and the saltwater lagoons.


A.L., expatriate family from KSA, booked 2 rooms, stayed December 2016

I am very appreciative of your “no tipping policy”, it made our stay very relaxed. Your staff set the bar so high for their excellent service.


P.P., family from Canada, stayed November 2016

There were many different pools at the resort and our children just loved all of them. Every restaurant staff interacted with us during our entire stay. Everyone in the resort was very hospitable. When the hotel knew it was my son’s birthday, they immediately sent out a cake for us. Sometimes the small things mean everything. What a wonderful experience at Plantation Bay Resort and Spa!


J.K., family from Korea, stayed November 2016

My family and I thought that we will not be able to enjoy the hotel because we were there last week on a rainy day. We have never been so amazed by a hotel and its facilities, not to mention the rainy days activities that you prepared for us. We played game boards at Savannah Lounge while having coffee and snacks. Your staff are admirable, friendly, and very accommodating. We ate at Kilimanjaro Kafe for breakfast, lunch, and dinner. We all agreed that it was great, we loved the wide range of variety for buffet breakfast and the international menu. We can’t wait to be back on a sunny day.


X.J., family from Scotland, stayed October 2016

It was a beautiful and amazing place, perfect for a family vacation. We enjoyed all the swimming facilities, and basically all the activities offered by the hotel. Water was evident everywhere (from fresh water to filtered salt water lagoons). We love it in here! The food is so delicious and we had a great dining experience!


V.R., family from Hong Kong, stayed September 2016

The facilities and the overall service of the staff are impeccable! I have been to a lot of international resorts and hotels all over the world but I have never experienced service at its best! I will come back soon. Thank you Plantation Bay Resort and Spa!


K.S.R., family from Cavite, stayed August 2016

We cannot wait to recommend this lovely place to our family and friends in UK. We are certain that they will love it as much as we did. We are looking forward to our next visit!


R.S., family from UK, stayed August 2016

Hotel facilities are impeccable. Maintenance must be graded with an AAA++. Smooth process during check-in, which really impressed us. We appreciated that there was no big fuzz at the lobby upon arrival. We definitely had a blast walking and biking around the resort seeing all the staff with such pleasant and warm smiles. Keep up the excellent service!


D.Z., family from Manila, stayed July 2016

We will cherish all the time we spent here, excellent in all aspects! We definitely enjoyed the facilities, rooms, and the many activities that you offer. We also have to make a special mention to your staff. They are all courteous, accommodating, and smiling.


R.R., family from Manila, stayed July 2016

The swimming pools were fantastic. This hotel has the friendliest staff. We loved everything about Plantation Bay. We can’t wait to be back for our next family vacation.


A.H., family from Australia, stayed July 2016

Our family enjoyed the relaxing overnight we had before a long haul flight back home. It was exactly what we needed after our hectic schedule here in Cebu. Your no tipping policy is something to definitely share, it is something to be proud of. It is nice to see the genuine hospitality of all their staff. Kudos!


J.T., family from Australia, stayed June 2016

Plantation Bay service is world-class! We haven’t been to a resort that is as attentive as yours. Our entire stay was very relaxing and we did not regret travelling all the way from South Korea just to be here. We will definitely come back during our next family vacation.


A.M., family from America based in South Korea, stayed June 2016

I really appreciate the exemplary service that the staff is showing. >From taking pictures to safely. This is definitely a five-star resort! Congratulations Plantation Bay Resort and Spa for being the best!


N.K., family from Vancouver, stayed June 2016

This is our 6th stay at Plantation Bay in the last 8 years. The quality of the resort was so well-maintained that we always get the same excited feeling coming back almost every year. The overall experience is always good for our family.


S.L., family from Manila, stayed June 2016

It was a relaxing stay for us. The resort has various activities to choose from that we do not feel that need to get out of the resort. We stayed here for 3 nights and it still feels like we needed more time. We will definitely be back here in the future.


P.A., family from Manila, stayed May 2016

We enjoyed the water sports and recreational activities! The excellent service of the staff added to our experience which made us rate 10/10 in all aspects. We will recommend this to our friends and family.


J.B., family from Cagayan, stayed May 2016

Our room was clean and beautiful. The “No Tipping Policy” was great and the staff really stuck to it. We would have loved to tip them due to the excellent service. The whole resort was amazing!


A.L., family from New Jersey, stayed May 2016

We are very happy that we chose Plantation Bay for our first out of town family vacation. The staff are so nice and my husband and I are very pleased to see our children enjoying the short trip we prepared. We are looking forward to our next visit!


K.A., family from Japan, stayed May 2016

We love that you have very friendly and courteous staff, it gives us an ease to go around the resort. Plantation Bay has a variety of activities and the quality of food is impressive! Thank you for our five star experience!


M.F., family from Manila, stayed May 2016

We are very happy that we chose Plantation Bay for our first out of town family vacation. The staff are so nice and my husband and I are very pleased to see our children enjoying the short trip we prepared. We are looking forward to our next visit!


K.A., family from Japan, stayed May 2016

We have never been to a resort with such courteous staff with effective and prompt service. Keep the torch burning with authentic service and captivating smiles from the heart. Plantation bay is paradise.


E.A., family from Manila, stayed April 2016

Weekend well spent! We will definitely come back and recommend Plantation Bay to our friends and colleagues. The Spa and Aquasports were amazing! We loved our room as well as the great ambience and good food in all restaurants. Plantation Bay is exceptional!


J.C., family from Cebu, stayed March 2016

We most enjoyed the quality service here, from the shuttle service to the prompt reminders of their ongoing activities to the housekeeping service. Thank you and kudos to everyone for a job well done!


G.V., AMWSLAI Management Officers’ Teambuilding, stayed March 2017

Your staff were all very approachable during our event at the resort. I salute them on how they accommodate our Manila guests and DELSAN employees. Their best efforts are appreciated. They are all very patient and helpful during our whole event. We cannot wait to be back next year.


DELSAN Office Systems Corporation Conference, stayed November 2016

All the staff were very responsive and well-trained. We highly commend the hotel for its great service and delicious food. Our conference was very productive and relaxing at the same time. All our last minute requests were accommodated with a smile, it shows how the resort is always happy to serve. Thank you Plantation Bay for a great experience.


Trackzone Annual Franchise Conference, October 2016

The celebration was a big success. We arrived at the venue that was nicely decorated, with perfect Hawaiian inspired dinner and show. The show and program went smoothly without a hitch or snag. We have never been so impressed with a hotel that voluntarily assists us in all our arrangements. The food was superb! The waiters and all the other staff were very friendly, helpful and courteous. Two thumbs up to Plantation Bay Resort and Spa!


80th Birthday Celebration, June 2016

Thank you to Plantation Bay Resort and Spa for making our summer party a big success! All the employees enjoyed what you prepared for us. Our party was fun, exciting, and way memorable than we expected. We plan to be back soon for our future team building.


Global Zeal Inc. Summer Party May 2016

You should be extremely proud of the team you have put together. We have stayed in hundreds of hotels across the world, including some of the finest 5 star establishments in London, New York, and Hong Kong and we have not yet come across a team of staff who go further above-and-beyond to help their guest.


M.J., Credit Suisse Investment Banking, stayed May 2016

Our wedding was everything we dreamt of. From the first day we stepped foot in Plantation Bay last March, we fell in love and words cannot describe how our happiness. Thank you to Monique for everything. She took care of us from the moment we arrived until we checked out. We are aware that we're not your only clients but it was really nice to feel special. I will never forget walking over the bridge and hearing my husband sing to me as I walk down the aisle. As much as I'd like to stay longer and not leave paradise, I have to go back to the States. Nonetheless, I am truly grateful and I will cherish this memory for the rest of my life.


L.A., bride from Boston, stayed February 2016

Our Wedding Event was a success and I would like to commend the following: the GM who was very considerate and accommodating to our needs and requests; the chefs for presenting a fabulous spread and tasty dishes; Banquet for the beautiful ambiance and stage set-up in collaboration with our technical lights and sounds and florists; the Sax/Singer who played so well it made our guests swoon; the cultural Filipiniana group for helping me enlighten our first timer guests to the Philippines of our rich culture and heritage; Monique, I laud you and thank you for your limitless patience in dealing with my meticulous and perfectionist attitude with the preparations not leaving a leaf unturned. Plantation Bay has made it possible in realizing this occasion so wonderfully to be cherished forever. Our guests from around the globe appreciated all these and only gave good comments for the whole celebration and said that it is the best Wedding they have ever seen in the world! Thank you again from the bottom of my heart.


M.K., bride from Cebu, October 2015

Monique had a major part in making this experience at Plantation Bay so wonderful. She is very attentive, funny, friendly, gracious, kind, and humble. I had many requests and changes in plans and she was able to move her schedule and time around to keep my team and conference in mind. Her warm smile is welcoming and adds to the paradise which is Plantation Bay.

J.H., Paperstreet Media, Web Developers’ Meeting, July 2015

We have enjoyed our stay at Plantation Bay to the fullest! It was such a delightful surprise that you’ve helped us organize exciting teambuilding activities - complimentary. The service is top-notch and the hotel facilities are well-kept. Most of all, your staff made our stay truly memorable. Despite the overwhelming number of guests at that time, you still made us feel extra special. From the reception, restaurant, and housekeeping staff – exceptional! We’d like to commend Rem, Dorothy, and especially Tiffany for being such great hosts. We are definitely going to see you again soon!


H.N., Verz Design, Teambuilding and Summer Outing, May 2015

Geli did commendable service. She is very efficient and true to her words. Ms. Jid is also great. She made sure that everything was okay. Rem also did a fantastic job. Banquet too. Kudos to all the staff.


P.S., Pimintel Rodriguez Simbulan and Partners, summer outing, April 2015

All the staff of Plantation Bay are customer and service-oriented! We appreciate their involvement in making our program and activities successful.


I.B., Collegio de Immaculada Concepcion, February 2015

I was really pleased and satisfied with the quality of service and dedication of our Account Executive, Mia. She managed to make our reservation hassle-free and worry free. Although she stood out, everyone else in the resort was outstanding in their own way. They made us feel really special and welcome. I admire their professionalism and dedication. Truly a world-class resort.


Big 500 Corporation, February 2015

All of those who assist us from check-in, on our teambuilding game, and in the restaurant were awesome! Tiffany was exemplary - from the moment I started scouting for our venue until the end of our event, she did not show any sign of dullness. Will definitely would want to work with her again in our next event.

N.E., EcoStarLimited Inc., December 2014

I would like to commend Ms. Karla Tuico and Ms. Andrea Arroyo for their thorough handling of our event, scrutinizing every small detail, and allowing revisions on the contract when needed or even on short notice. I would also like to cite Ms. Gigi Espiñe for her attentive supervision throughout the workshop, especially on matters relating to food. Overall, the PB staff were very courteous, easily approachable and very professional.


J.G., IPEN, June 2014

We would like to commend and thank your staff in Kilimanjaro for an excellent service. We enjoyed the food and their hospitality, quick service, and smiling faces. Kudos and thank you to Plantation Bay for a job well done! Thank you, Jeania. Thank you, Kayce. Our experience here in Plantation Bay will be forever cherished because of you guys!


TGU Engagement Team, Convergys Philippines Services Corporation, June 2014

4Life gives the best for the Great Escape qualifiers therefore, they chose Plantation Bay. Big thanks to all staff members for giving us very good service and for being polite, courteous, and always smiling.


E.D., guest from 4Life Research USA, LLC, March 2014

Our overall experience was great and positively accepted by the team, including recommendation for future events. Thank you to the management and staff of Plantation Bay!


L.B., GE Philippines - Water and Process Technologies, February 2014

From the bottom of our heart, we would to thank Ms. Andrea B. Arroyo for assisting and helping us with all of our inquiry and even with our complicated requests. She made things possible even if we communicated only through emails, phone calls and Viber since we are residing out of the country. Our wedding day would not have been that successful and complete without Ms. Andrea Arroyo. Daghang salamat.


C.E. and J.H., couple from Canada, January 2014

My family had a vacation here 12 years ago and we enjoyed our stay. Now, I came back for a workshop and still enjoyed my stay. Nice food and good facilities. And the staff were courteous and smiling.


J.O., United Nations workshop attendee, stayed February 2014

The staff at Plantation Bay is second to none. Never have I felt so welcomed or well taken care of by any staff or employee anywhere on earth. I would live here... and I honestly may work very hard for the next few years to be able to afford a lifestyle where I could live here! Thank you, Plantation Bay!


T.C. via Google, January 2017

My husband and I have been coming here since 2007. We've become devotees of the Sto. Nino and during Sinulog, we always stay at Plantation Bay. Why? Because it offers a worry-free vacation, with courteous and friendly staff and many activities. The ambience is so relaxing it promotes the healing of one's self and even improves the relationship between husband and wife. Thank you, Plantation Bay!


P.A. via Facebook, January 2017

Our first getaway with family and friends happened here years back. We have no regrets. No dull moments because of the many amenities. I got married at the Peninsula Beach 3 years ago, and my visitors from Australia and my hometown loved the place. Yes, a bit expensive but you are getting your money’s worth. My hubby and I loved the indoor firing range. Hope to be back one day for a holiday.


J.J. via Facebook, December 2016

Every time we visit Cebu, we always see to it that we stay at Plantation Bay. Our last stay was last December 5-6, 2016 and as expected, the resort's service, amenities, and rooms are still really great. We went swimming for 2 days and it is really good. We tried all the restaurants and it was superb. We especially love Palermo Restaurant. Their pastas, tapas, and desserts are really good. We will definitely come back here. Thanks, Plantation Bay for the beautiful memories!


A.T. via Facebook, December 2016

We enjoyed our entire stay, the experience was extraordinary! It was not just because we were sleeping in a resort, but because of the superb service given to us. We left our camera in the lagoon and only realized it when we were home. We thought we lost all the captured memories but when I called and checked, the camera was returned to the resorts office by one of your staff. Thank you to Plantation Bay for always looking out for your guests. We are truly grateful.


C.P., via Facebook, September 2016

Plantation Bay is heaven! If I could live there, I would. We visited the resort last year and decided to come back this year. The place is amazing, from children’s activities, water slides, jet skis, and 100 more other things. The staff are always with a smile and always ready to help us with anything we need. We stayed in a 2-bedroom suite, which was huge and spacious. It was on the second floor with nice views of the swimming lagoon and beach. I highly recommend this resort to anyone who wants to be in heaven! See you soon and a big thanks to Plantation Bay Resort and Spa!


G.C., via Facebook, September 2016

The employees here are the happiest and most courteous people I have ever met. This will be a must go place to visit as often as we can! No stress, no worries, and a peace of mind.


D.H. , via Facebook, July 2016

The services that we received while staying there were all exceptional. I feel that we really got what we paid for. The no tipping policy was great and we are not complaining about it however, sometimes my fiancé and I feel bad for not rewarding your staff for the outstanding service. We will definitely recommend and stay in this hotel again on our next vacation. Thank you Plantation Bay for the great experience. You have the best staff working for you who represent your hotel will pride.


J.S., via Facebook, July 2016

Our first-hand experience was truly commendable! Plantation Bay is one of Cebu’s most beautiful resorts, set in over 11 hectares of secluded grounds. A perfect place to rejuvenate from all of life’s stresses this resort looks and feels like you are in a private estate inspired by colonial architecture surrounded by stunning views of its water regions. Breathtaking landscape and picture-perfect lagoons for the curious wanderer. It is a very different resort with inland salt water lagoons free from the creatures lurking under the sea.But if you’re looking for the natural one, then there’s a small patch of beach privately owned by the resort. The resort was so beautifully maintained that you would think it just sprung up last week, despite its classic structural design. The several water slides, benches, caves, terraces, nooks and crannies are enough to quench your inquisitiveness, that same feeling and aura of being in Bali or the Maldives. So many things to do here, so little time! Be it swimming, water slides, biking, kalesa ride, wall climbing, archery, you name it, they have it. You could spend the entire week inside the resort and you wouldn’t even feel the need to go out.


N.H. via Facebook, June 2016

We loved our stay at Plantation Bay! The facilities were awesome but the real superstar were your adorable staff! Even after we checked out, one of your staff noticed that my son, Jiman was being fuzzy, he handed him a bag of cookies to calm him down! Thank you Plantation Bay!


M.A. via Instagram, March 2016

Plantation Bay is one of the best places I’ve been to for a while. Wondering why it took me this long to revisit, from what I know it was built in the 90’s. It’s one of those places that when you get there, it feels like home. I’ve been to so many locations for shoots, most of the time there are 3 to 4 good locations and the rest are just ok. Plantation Bay, there were so many inspiring, strong locations to shoot at that we ran out of outfits! The staff are amazing and the food is really good! Plantation Bay, can’t wait to be back. One for the books.


R.P. via Facebook, March 2016

We stayed here for 7 days. You guys threw a great Galactic New Year's party! The food was good, the games were fun, the entertainment was great and the fireworks were far beyond what we expected. My son said it was the best New Year's ever. Thanks for a great stay.


G.L. via Facebook, January 2016