Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?


We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.


And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Social Media Sites and TripAdvisor. In the age of the Internet, anyone can post a review about a hotel, whether he has actually been there or not. Because it has long been widely known that Plantation Bay's Guest Satisfaction and Word-of-Mouth are the best in the country, certain other hotels, desperate for business, have hired PR firms to sponsor positive reviews about themselves, and negative reviews about us.

Most of these sponsored reviews are on user-generated sites, and the most well-known of these is TripAdvisor, which accepts reviews from anyone with an e-mail. It makes no effort to verify if the reviews are by real paying guests, or if they are honest and fair. In addition, TripAdvisor has spawned a new class of hotel guest, bent on bullying hotels with the spoken or unspoken threat of posting an ugly review. Some of them are motivated by the hope of getting a freebie or an upgrade, others just want to feel important, and others have anger management issues. A small number of cranks and crazies on this site even post again and again, turning a single weekend stay into a dozen negative reviews. (If you don't understand why anyone would do this, it's all right; that shows you probably aren't a crank.)

Though Plantation Bay receives many excellent comments on TripAdvisor, and indeed was elected to its Hall of Fame for earning its Certificate of Excellence for 5 straight years, you should understand that TripAdvisor reviews can be misleading, and that many of the negative reviews on TripAdvisor are bogus (planted by competitors) or written by people with extreme points of view that the typical traveler would not agree with. The following links discuss some of the pitfalls of naively trusting social media, believing the words of people you never met and who may not even exist, to make a decision involving thousands of dollars.

On Tripadvisor, many hotels in Mactan have one glowing review after another, often peppered with "facts" and staff names, even reviewer pictures, to convince readers they are genuine. But in our opinion, many of the reviews on TripAdvisor are bogus, and no more helpful than asking a random person on the street how to spend $1000. Judge for yourself. There is a marked difference between the reviews on TripAdvisor.com and those on booking sites such as Expedia.com, which accept reviews only from verified paying guests.




Guest Comment Summary
Whole Year 2016
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1343 99 4 0
Reservations, check- in, check-out
1224 179 32 11
Quality of Room and
Hotel Facilities
1172 246 27 1
Quality of Food and
Dining Areas
1009 365 55 17
Quality of Service
Throughout the Hotel
1303 113 21 9
Overall Level of
Satisfaction
1256 161 19 10
January - October 2017
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel
1111 81 3 0
Reservations, check- in, check-out
1011 154 24 6
Quality of Room and
Hotel Facilities
960 211 21 3
Quality of Food and
Dining Areas
845 298 43 9
Quality of Service
Throughout the Hotel
1088 92 14 1
Overall Level of
Satisfaction
1051 128 14 2
 
 
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Staff is courteous and offers excellent service. The no tipping policy is quite an unexpected surprise! The amenities all throughout the resort are all wonderful. Everything is worth coming back to. Please keep this level of excellence!


R.S., Couple from US, stayed November 2017

We appreciate the level of professionalism the staff has, and how kind and helpful everyone is here at Plantation Bay. We enjoyed the peaceful feeling of being in such a wonderful place. Clean, quite and a special place for me and my family.


M.H., Family from US, stayed November 2017

We love the overall smiling, kind and service minded staff doing their very best to make our vacation a memorable one. We will come back soon!


J.S.N., Family from Europe, stayed November 2017

The hospitality of the staff is outstanding. They are always friendly, helpful, and always smiling!


R.G., Family from US, stayed November 2017

I honestly did not know what to expect before coming here. I was pleasantly surprised to find such well-appointed rooms and various pool options, in addition to the beach!


C.G., Family from Manila, stayed November 2017

Overall experience is top notch and highly recommended. I appreciate all the staff for the world class service!


R.R., Family from Middle East, stayed November 2017

One of the best hotels in the Philippines! We love the facilities, activities, the staff, and ambience of the place. Keep up the good work, Plantation Bay!


L.P., Family from Manila, stayed November 2017

The staff has the warmest smile! The lagoon, the beach, the food, especially the people, could be a great benchmark for other resorts or hotels.


N.M.. Family from Cebu, stayed November 2017

There is nothing in this hotel you wouldn't enjoy! I love their Bulalo - the best I've ever tasted! The staff are approachable, smiling, and very friendly! Good job, Plantation Bay!


L.B., Family from Cebu, Stayed November 2017

The overall impression of the staff is exceptional. Everyone was very hospitable, kind, respectful, and very caring of their duties and beyond. We enjoyed the easy access of the activities in the resort. It has been a wonderful stay!


T.A., Family from U.S., stayed November 2017

It was nice staying in Plantation Bay again! It was pleasant, memorable and felt like home. The reception team asked us if we left anything behind and all we could reply was nothing but "good memories".


A.D. Family from Cebu, stayed November 2017

Expect a top class service from the staff! They make sure that your stay is excellent!


K.A., Family from U.K., stayed November 2017

The ambience was really relaxing, very kind and nice staff too. The facilities are wonderful and you can really enjoy it!


J.A., Family from Manila, stayed October 2017

10 out of 10! We enjoyed our stay and we will surely come back and stay longer! We enjoyed all the activities, and I personally enjoy the peacefulness of the resort. Excellent staff service too! there is nothing I did not enjoy here, thank you for everything!


A.A., couple from U.K., stayed October 2017

My family would like to thank the staff for the warm welcome especially to Grace of Front Desk. She is very friendly!


M.A.O., Family from Cebu, stayed October 2017

The hotel has the best courteous and sensible staff. We had a pleasant stay.


U.J., Couple from U.S.A., stayed October 2017

The staff at Plantation Bay have been absolutely amazing. Anything we needed were given. The people here are really nice. Our room was fantastic and the Spa was the best we've been to. We could not speak anymore highly of the service here.


H.K., Family from Japan, stayed October 2017

I would like to commend the staff, they are all good at entertaining guests. The cart and Kalesa drivers were always all smiles!


N.O.,Banco De Oro, October 2017

The staff were polite and accommodating! I commend the "no-tipping" policy of the resort. Thank you very much!


L.T.O., Couple from Cebu, stayed October 2017

The hotel has a very good view and I like that they have so many activities! I like that they have complimentary airport shuttle, no tipping policy, and pleasant staffs. They are very keen to details and they take note even the smallest information of my booking. This hotel has change the image of Cebu!


K.M.S., Family from Korea, stayed October 2017

Staff are all courteous, friendly, and polite! Excellent Service and we really enjoyed!!


B.F.C., Family from Manila, stayed October 2017

We would like to to commend all staff for being so courteous and friendly beyond compare to any resort / hotel our guests had been to before. Kudos to the team!


S.M.,Anscor Swire Ship Management Corporation, stayed September 2017

Everyone in Plantation Bay was kind and accommodating to our needs and special requests. We will definitely consider Plantation Bay again for our future events! Thank you so much!


P.A.T., Cebu Pacific Air, stayed September 2017

Excellent service extended by everyone from Front Desk, Bell Service, Housekeeping, Room Attendants, and Facility Personnel! Shout-out to WIN of Fiji for a superb customer service during our dinner!


L.M., family from Manila, stayed September 2017

The staff of the hotel are the most polite I have ever met. I felt at ease and relaxed every time I deal with them.


L.T.B., couple from Norway, stayed September 2017

Staying in Plantation Bay is not enough for one day! We enjoyed so much! We will come back very soon!


I.J.D., friends from Manila, stayed September 2017

The resort pools are so perfect, comfortable, and safe for family! The staff are so friendly and approachable.


J.P., couple from Canada, stayed September 2017

Beautiful resort and amenities. Stayed in one of the spa rooms. Aromatherapy massage was amazing! Food? Amazing!!! Chocolate ice cream is to die for! Pro tip: ask for a side of chocolate sauce!


S.S. via Facebook, September 2017

The service from all your staff was incredible! The swim-up bar was amazing. Fiji and Kilimanjaro Kafe food was also really good.


A.P., family from Australia, stayed September 2017

We had a fantastic time! We most enjoyed the jet-ski and massage. Balcony view was superb. Loved the peaceful environment and food. The singer at Alien Abduction Bar is great! Service is excellent.


S.E., couple from the United Kingdom, stayed September 2017

The food and the views were paradise for us! The staff were accommodating, and all is perfect that we felt nothing can be improved. We will surely come back next year!


D.J., couple from Sweden, stayed August 2017

When I was looking for a place to stay in Cebu, I wanted a hotel that was close to the beach. When I came upon Plantation Bay, I had my heart set on it from the pictures I saw on the website, to the point that I rearranged my schedule… During our stay, the staff were commendable. Kilimanjaro and Fiji staff were so helpful and welcoming, while the Front Desk staff responded immediately when we needed anything. There was also a sense of security in the place. The place is highly recommended and I will surely spread the word around!


S.S., family from the US, stayed August 2017

Every staff member was exceptionally professional and so very nice. Raymond served my first coconut water. He was great. Julie and Shan were great each time I visited Alien Abduction. I thoroughly enjoyed my time here. Beautiful resort with beautiful staff!


D.W., solo traveler from the US, stayed August 2017

The views, were great and all the staff were kind. We were grateful to the room attendant who looked after us so well. We loved swimming at night while listening to some saxophone music. We also had fun playing billiards and table tennis at the gameroom. It was fun and enjoyable everywhere! Plantation Bay is beyond expectations, and now we understand why this place is very famous!


R.P., family from Korea, stayed August 2017

Kim was very helpful throughout the check-in and wedding process. We are happy with the resort's service!


J.C., Tan and Castellano Wedding, August 2017

I just would like to say “Thank you!” and tell you that our stay (we are a large group of 14 people!) at Cebu was great thanks to the hotel staff. Everyone was professional, detail-oriented, and with exceptional hospitality. Special thanks to Mr. Harada at the Front Desk who assisted us in arranging special cakes and helped mediate between the doctor and my friend who got sick. I hope I can see his nice smile again when I visit Cebu sometime soon.


K.K., family from Japan, stayed August 2017

All the staff members we met were warm, courteous, and amiable. They were all quick to address our concerns and were very much approachable. I especially appreciate their 'welcome' when we say our thanks. We commend all the staff members that we had the chance to interact with. Thank you all.


J.G., TRUSTe Webservices Technologies, Inc., August 2017

Such a perfect resort for leisure. Great complimentary activities!


X via Facebook, August 2017

The staff are all very friendly and sweet. The hotel is very clean and well-kept. Fast service. So many options for guests and we enjoyed them all. I would go back for sure and recommend Plantation Bay to everyone!


K.S., family from the U.K., stayed August 2017

I very much enjoyed the swimming pools. The staff were really nice. The hotel was busy, but they were always smiling and helpful. I will be back!


J.S., couple from Korea, stayed August 2017

We had an amazing stay at this resort. The place is good for family bonding. The staff are very friendly and accommodating and will provide for all your needs. Thank you very much, Plantation Bay!


R.C. via Facebook, August 2017

We have had an exceptional stay! The attention to detail has been amazing. Staff are very friendly and attentive. The resort is relaxing and meets all our family’s needs. Lovely welcome. All facilities are very good. We enjoyed the shooting range, Cook with the Chef Add-on package, bikes, kayaking, stand-up paddleboard yoga, and games room and loved the fantastic service and excellent food. We highly recommend this resort!


B.D., family from the UK, stayed August 2017

Staff is courteous and offers excellent service. The no tipping policy is quite an unexpected surprise! The amenities all throughout the resort are all wonderful. Everything is worth coming back to. Please keep this level of excellence!


R.S., Couple from US, stayed November 2017

The hotel has the best courteous and sensible staff. We had a pleasant stay.


U.J., Couple from U.S.A., stayed October 2017

10 out of 10! We enjoyed our stay and we will surely come back and stay longer! We enjoyed all the activities, and I personally enjoy the peacefulness of the resort. Excellent staff service too! there is nothing I did not enjoy here, thank you for everything!


A.A., couple from U.K., stayed October 2017

The staff of the hotel are the most polite I have ever met. I felt at ease and relaxed every time I deal with them.


L.T.B., couple from Norway, stayed September 2017

The resort pools are so perfect, comfortable, and safe for family! The staff are so friendly and approachable.


J.P., couple from Canada, stayed September 2017

We had a fantastic time! We most enjoyed the jet-ski and massage. Balcony view was superb. Loved the peaceful environment and food. The singer at Alien Abduction Bar is great! Service is excellent.


S.E., couple from the United Kingdom, stayed September 2017

The food and the views were paradise for us! The staff were accommodating, and all is perfect that we felt nothing can be improved. We will surely come back next year!


D.J., couple from Sweden, stayed August 2017

I very much enjoyed the swimming pools. The staff were really nice. The hotel was busy, but they were always smiling and helpful. I will be back!


J.S., couple from Korea, stayed August 2017

The best massage we've ever had!! and the complimentary touch for our honeymoon, the flower petals and champagne. Most importantly the superb staff!


F.K., couple from USA, stayed July 2017

I have never stayed at a resort that seems to continuously strive for the complete enjoyment of its customers. Our overall experience was fantastic, but the standout for me was the staff from the restaurants to the groundskeepers who are all excellent. The no-tipping policy is definitely a plus!


S.C. couple from Papua New Guinea, stayed May 2017

The staff were all kind and hospitable, and the facilities such as the pools, the outdoor activities, etc. were great. I have no doubt that Plantation Bay has the best pools in the Philippines.


R.I., couple from Korea, stayed May 2017

A great place with awesome staff who are polite and attentive to guest needs! They are one of the best I’ve encountered in my travels. I also love the spa! Overall an excellent place that I want to visit again.


R.P., couple from the US, stayed April 2017

We’re super extra satisfied with everything! The Spa was amazing, and we’re so happy we chose the Spa Indulgence Room! We will choose it again on our next visit.


This vacation is the best of all. We stayed 4 nights and enjoyed every bit of it. We’d like to recognize some of your exceptional staff: Dianne, Mary, Jean, Cathy, Therese, Annie, Maita, Wella, and Sophia at the spa who were all friendly and always made sure that our needs were met. Thank you.


At the bar: Wowie, Sarah, and Fritz. Thank you for the amazing and professional service.


Thank you for making our vacation memorable. We will recommend you to our friends and relatives without question!


R.D. and J.E., couple from Manila, stayed April 2017

The hotel is well-maintained, and all the staff are doing their best to provide quality service to all. Everything from the moment I emailed Reservations for an inquiry up to check-out was satisfactory! Everyone was very professional and treated guests equally and with respect. Definitely five-star! Thank you, Plantation Bay!


L.O., couple from Manila, stayed March 2017

Thank you for a fun and memorable holiday! We loved the views, and the food was delicious. Viva España themed dinner show was especially great! We enjoyed our stay so much we didn’t want to go home.


C.W. and N.T., couple from Japan, stayed February 2017

My 65th birthday was especially memorable because of your birthday surprise! Thank you for the birthday cake. I loved it! I am so impressed by my stay that I will share my experience with everyone and recommend your hotel to them. Thank you very much.


H.M., couple from Japan, stayed February 2017

A five-star hotel and resort! We travel often, and I must say this has to be the best resort we’ve seen so far! Despite a renovation issue during our stay, the management was very thoughtful in making up for it, which we appreciate.


C.P., couple from the US, stayed January 2017

We loved everything about our Spa experience. The Aromatherapy Massage was the best. I love how consistent and professional the therapists were. The mere gesture of asking us if we were comfortable and the way we’re treated was highly satisfying!


B.N.C.T., couple from Manila, stayed December 2016

We liked everything – the nice views, the well-maintained facilities, the staff’s kindness, and the quiet and relaxing atmosphere. All these made our honeymoon at Plantation Bay more memorable.


K.Y.S., couple from Korea, stayed December 2016

The nice service from every staff in the resort made all the difference. Everyone from the waiters to the cleaners to the drivers is so nice and helpful. My most enjoyable experiences here were our Swimming with the Whale Shark Adventure and the Scuba Diving trip. We loved our stay here so much that next time, we will bring our child here!


M.T.L., couple from Hong Kong, stayed December 2016

Plantation Bay is one of our favorite destinations. This is definitely a place to recommend to our friends and family because of its uniqueness and great ambience. We had an exciting and romantic experience, never had a dull moment at the resort.


L.B., couple from Manila, stayed November 2016

Kudos to the fastest wifi connection! They don’t even need a password to log in. I am a businessman from Hong Kong and I was there on a business trip with my wife. While I was out for meetings, my wife went to the spa. There was no dull moment at your resort with many activities for guests travelling alone or in groups to choose from. On my next visit, I will definitely bring the whole family.


J.K., couple from Hong Kong, stayed October 2016

Excellent all throughout our entire stay! 5-star service at its best, you have the best staff in the world! We cannot wait to be back again! We miss Plantation Bay already.


J.E., couple from US, stayed September 2016

The staff were consistently friendly, polite, and efficient. The lagoon and the sceneries are to die for! Plus Plantation Bay offers an excellent choice of wine and cocktails.


J.L., couple from Australia, stayed August 2016

Concierge and your bell service team were amazing! We were impressed with the consistency and quality of service all throughout. Facilities kept us entertained all day. We were greeted with warm smiles as we walked around the resort.


S.G., couple from New York, stayed July 2016

Thank you for making our stay unforgettable. We are based in the US and we decided to come back to the Philippines for our short anniversary vacation, we chose Plantation Bay and we enjoyed every part of our experience.


E.J., balikbayan couple from US, stayed July 2016

Everybody is friendly! The team who welcomed us did a great job in showing us around, it really shows how each and every staff knew what they had to offer. The moment we step foot in the resort, we felt the warmth hospitality. We enjoyed the Filipino Fiesta themed dinner, the show was fantastic!


N.G., couple from California, stayed June 2016

All the staff of Plantation Bay needs to be commended. They are not just hospitable and courteous but very helpful as well. They made us feel at home. I loved all the aspects of your hotel. I am looking forward to my next visit.


E.M., couple from Manila, stayed June 2016

Plantation Bay was always known for the politeness and courteousness of their staff. This is the reason why we prefer to go back each time we plan on a romantic getaway, we feel that there is privacy and comfort at the same time. Feels like home.


M.D., couple from California, stayed June 2016

The quality and service of this resort is top notch from comfort, ambience, food, and atmosphere. We seriously loved their no tipping policy, it makes us feel at ease while going around without bring our purses. We can’t wait to go brag about this to my friends and family from across the world.


V.S., couple from USA, stayed June 2016

We had a great experience celebrating our 6th year anniversary. The watermelon and melon shakes were outstanding! Everything was enjoyable especially the spa and water sports activities (parasailing and kayaking). I would like to commend you for your great customer service and training. It is evident that the staff are happy to serve the guests.


J.W., couple from USA, stayed May 2016

The helpfulness of all staff made our overall experience exceptional. They go above and beyond to attend to our needs. This was without a doubt PARADISE for us.


S.O., couple from Ireland, stayed May 2016

Plantation Bay has the best customer service we have experienced in the whole Philippines. The resort was very relaxing and the ambience was just great! We had a wonderful honeymoon experience and we can’t wait to be back!


A.T., couple from Japan, stayed May 2016

We had a wonderful vacation. The customer service was excellent that it made us feel like we were VIPs. Seeing your smiling staff shows how happy they are with their jobs! They gave us 5-star service all throughout our stay.


A.T., balikbayan couple based in US, stayed May 2016

We appreciate the level of professionalism the staff has, and how kind and helpful everyone is here at Plantation Bay. We enjoyed the peaceful feeling of being in such a wonderful place. Clean, quite and a special place for me and my family.


M.H., Family from US, stayed November 2017

We love the overall smiling, kind and service minded staff doing their very best to make our vacation a memorable one. We will come back soon!


J.S.N., Family from Europe, stayed November 2017

The hospitality of the staff is outstanding. They are always friendly, helpful, and always smiling!


R.G., Family from US, stayed November 2017

I honestly did not know what to expect before coming here. I was pleasantly surprised to find such well-appointed rooms and various pool options, in addition to the beach!


C.G., Family from Manila, stayed November 2017

One of the best hotels in the Philippines! We love the facilities, activities, the staff, and ambience of the place. Keep up the good work, Plantation Bay!


L.P., Family from Manila, stayed November 2017

Overall experience is top notch and highly recommended. I appreciate all the staff for the world class service!


R.R., Family from Middle East, stayed November 2017

The staff has the warmest smile! The lagoon, the beach, the food, especially the people, could be a great benchmark for other resorts or hotels.


N.M.. Family from Cebu, stayed November 2017

There is nothing in this hotel you wouldn't enjoy! I love their Bulalo - the best I've ever tasted! The staff are approachable, smiling, and very friendly! Good job, Plantation Bay!


L.B., Family from Cebu, Stayed November 2017

The overall impression of the staff is exceptional. Everyone was very hospitable, kind, respectful, and very caring of their duties and beyond. We enjoyed the easy access of the activities in the resort. It has been a wonderful stay!


T.A., Family from U.S., stayed November 2017

It was nice staying in Plantation Bay again! It was pleasant, memorable and felt like home. The reception team asked us if we left anything behind and all we could reply was nothing but "good memories".


A.D. Family from Cebu, stayed November 2017

Expect a top class service from the staff! They make sure that your stay is excellent!


K.A., Family from U.K., stayed November 2017

The ambience was really relaxing, very kind and nice staff too. The facilities are wonderful and you can really enjoy it!


J.A., Family from Manila, stayed October 2017

My family would like to thank the staff for the warm welcome especially to Grace of Front Desk. She is very friendly!


M.A.O., Family from Cebu, stayed October 2017

The staff at Plantation Bay have been absolutely amazing. Anything we needed were given. The people here are really nice. Our room was fantastic and the Spa was the best we've been to. We could not speak anymore highly of the service here.


H.K., Family from Japan, stayed October 2017

The staff were polite and accommodating! I commend the "no-tipping" policy of the resort. Thank you very much!


L.T.O., Couple from Cebu, stayed October 2017

The hotel has a very good view and I like that they have so many activities! I like that they have complimentary airport shuttle, no tipping policy, and pleasant staffs. They are very keen to details and they take note even the smallest information of my booking. This hotel has change the image of Cebu!


K.M.S., Family from Korea, stayed October 2017

Staff are all courteous, friendly, and polite! Excellent Service and we really enjoyed!!


B.F.C., Family from Manila, stayed October 2017

Excellent service extended by everyone from Front Desk, Bell Service, Housekeeping, Room Attendants, and Facility Personnel! Shout-out to WIN of Fiji for a superb customer service during our dinner!


L.M., family from Manila, stayed September 2017

The service from all your staff was incredible! The swim-up bar was amazing. Fiji and Kilimanjaro Kafe food was also really good.


A.P., family from Australia, stayed September 2017

When I was looking for a place to stay in Cebu, I wanted a hotel that was close to the beach. When I came upon Plantation Bay, I had my heart set on it from the pictures I saw on the website, to the point that I rearranged my schedule… During our stay, the staff were commendable. Kilimanjaro and Fiji staff were so helpful and welcoming, while the Front Desk staff responded immediately when we needed anything. There was also a sense of security in the place. The place is highly recommended and I will surely spread the word around!


S.S., family from the US, stayed August 2017

The views, were great and all the staff were kind. We were grateful to the room attendant who looked after us so well. We loved swimming at night while listening to some saxophone music. We also had fun playing billiards and table tennis at the gameroom. It was fun and enjoyable everywhere! Plantation Bay is beyond expectations, and now we understand why this place is very famous!


R.P., family from Korea, stayed August 2017

I just would like to say “Thank you!” and tell you that our stay (we are a large group of 14 people!) at Cebu was great thanks to the hotel staff. Everyone was professional, detail-oriented, and with exceptional hospitality. Special thanks to Mr. Harada at the Front Desk who assisted us in arranging special cakes and helped mediate between the doctor and my friend who got sick. I hope I can see his nice smile again when I visit Cebu sometime soon.


K.K., family from Japan, stayed August 2017

The staff are all very friendly and sweet. The hotel is very clean and well-kept. Fast service. So many options for guests and we enjoyed them all. I would go back for sure and recommend Plantation Bay to everyone!


K.S., family from the U.K., stayed August 2017

We have had an exceptional stay! The attention to detail has been amazing. Staff are very friendly and attentive. The resort is relaxing and meets all our family’s needs. Lovely welcome. All facilities are very good. We enjoyed the shooting range, Cook with the Chef Add-on package, bikes, kayaking, stand-up paddleboard yoga, and games room and loved the fantastic service and excellent food. We highly recommend this resort!


B.D., family from the UK, stayed August 2017

Kilimanjaro Café’s staff were absolutely fantastic (especially Gema). We had a fantastic bipolar island trip and highly commend the crew. The beach was clean and well-maintained. For the spa package, my in-laws highly commend Beth and said they thought the spa was very good.


C.O., family from France and South Africa, stayed July 2017

The entire staff performed beyond expectations and made us feel like family. The resort is well-maintained and so clean, and we felt disconnected from the world, secluded from the noise of the city. Again, the staff was the highlight of our stay: Vince who greeted us, RJ at the bar, Bing at the restaurant, Botch and Gerard who conducted our Cook with the Chef Add-on Package, and Loyd, Boom Boom, and Norman who took care of us when we went island hopping. The resort is perfect, and we will stay an entire month next time!


H.F., family from the US, stayed July 2017

The pools were amazing! We love the activities provided, special mention to the rock climbing, archery, and the live music at night under the stars! I greatly enjoyed the massage too. We felt incredibly relaxed! I want to mention too that I am so happy that the staff showed no discrimination in their attitude towards all guests.


L.W. , family from Cebu, stayed July 2017

The no tipping policy is good so to be fair for everyone! We tried to leave a tip in one of the restaurants, but the staff ran after us and returned the money - HONESTY! The place is very relaxing and that's we needed - Food, spa, staff and services are all friendly and courteous. Feels like home!


A.G., family from USA, stayed July 2017

The food! and how accommodating everybody is! I feel so at home because of the warm accommodation even the new staff are friendly and accommodating!


F.F., family from Cebu, stayed June 2017

My family loved the serene and peaceful ambience of the resort. We really appreciate how polite and courteous the staff is. Whenever we come back (it’s our 3rd time now), it always feels like home.


J.P., family from Cebu, stayed May 2017

We love our room, which is near a 24-hour restaurant, the lagoon, and their beach. The resort has many pools, and they’re not crowded with people. Good Wi-Fi. Thank you for a fun vacation!


M.Y., balikbayan family from Singapore, stayed April 2017

The smiles from your staff can lift the spirit, and their service is excellent. The spa is also very good. I love its quiet ambience that soothes the soul.


B.S., family from the US, stayed April 2017

Everything was perfect about our stay! We most enjoyed the beautiful lagoon and pools, the great restaurants, and the wonderful hospitality from the staff. We felt 3 nights weren’t enough to enjoy all that the resort offers, so we hope to come back!


H.H., family from Japan, stayed April 2017

We loved everything about this resort! Plantation Bay is the epitome of a resort that truly is a delight to the senses! Rarely does a resort turn out to be more than it promised, and I must say our expectations were exceeded. The reviews and photos that exist on the web or social media do not do justice to how beautiful and extraordinary this place is. We will definitely come back!


C.E., family from Zamboanga, stayed April 2017

I have worked in the hotel industry for so many years and I am currently the General Manager of a five-star hotel in Tokyo, so I know a good hotel when I see one. This hotel is great! Apart from the facilities, the greatest asset of Plantation Bay is its staff. Special mention to Jayvee from the restaurant. She was great with my children.


B.B., American family living in Japan, stayed April 2017

I would like to commend the staff, they are all good at entertaining guests. The cart and Kalesa drivers were always all smiles!


N.O.,Banco De Oro, October 2017

We would like to to commend all staff for being so courteous and friendly beyond compare to any resort / hotel our guests had been to before. Kudos to the team!


S.M.,Anscor Swire Ship Management Corporation, stayed September 2017

Everyone in Plantation Bay was kind and accommodating to our needs and special requests. We will definitely consider Plantation Bay again for our future events! Thank you so much!


P.A.T., Cebu Pacific Air, stayed September 2017

All the staff members we met were warm, courteous, and amiable. They were all quick to address our concerns and were very much approachable. I especially appreciate their 'welcome' when we say our thanks. We commend all the staff members that we had the chance to interact with. Thank you all.


J.G., TRUSTe Webservices Technologies, Inc., August 2017

Kim was very helpful throughout the check-in and wedding process. We are happy with the resort's service!


J.C., Tan and Castellano Wedding, August 2017

All the staff members we met were warm, courteous and amiable. They were all quick to address our concerns and were very much approachable. I especially appreciate their “you’re welcomes” when we give them thanks. We, the TRUSTe community, commend all the staff members that we had the chance to interact with. Thank you all.


J.G., TRUSTe Webservices Technologies, Inc., August 2017

Plantation Bay has the best, friendly, and well-trained staff!


P.B., DKT International, stayed July 2017

Thank you for being excellent, Karina and the team! To note, food were very delish especially the Kare-Kare! Keep up the good work!


L.D., Accenture Inc., July 2017

The Plantation Bay team did an outstanding job and we appreciate it very much!


J.M., Academic Forward Thinking, Inc., July 2017

Kim Villacampa helped us a lot, prior and during our stay in the resort. The team was very hands-on and prompt to every inquiry we had, no matter how detailed it was!


R.G., Fujitsu Engineering Technologies Philippines, July 2017

We commend Rachel, Chad, and the team for a smooth and hassle free registration. We would like to give thanks also to our event coordinator - Geli, for giving us the best possible options during tight problems. We would definitely go back to the resort some other time!


M.M.E., Maersk Filipinas Crewing, Inc., July 2017

We didn't have any problems during our stay. our event and everything went smoothly as planned. Thank you Plantation Bay!


M.M., Accenture Inc., June 2017

All was really nice, very successful ceremony, dinner and party. We enjoyed a lot!


S.A., Alburo and Serrano Wedding, stayed June 2017

All the staff in the resort were polite and accommodating! They never fail to say "you're welcome" whenever I greet them with thanks. It was my first time in the resort and it was already a fun experience for us. No doubt, I'd still enjoy the resort the next time I visit.


C.O., Dash Engineering Phils. Inc., June 2017

All the staff were accommodating and warm. Kudos and can't wait to be back!


S.O. Aboitiz-Equity Ventures, Inc., stayed June 2017

All the staffs and the service were very good and they are all friendly and accommodating!


Y.C., Cebu Gems Innovation and Career Development Center, May 2017

Almost all of the drivers of the cart are courteous, helpful, accommodating, and smiling! Our meeting and staycation were good!


E.P., SIMC Multi Purpose Coop., stayed May 2017

Kim and Geli were accommodating and made sure that we can maximize our stay. Thank you guys!


C.P., Duros Development Corp., stayed May 2017

We most enjoyed the quality service here, from the shuttle service to the prompt reminders of their ongoing activities to the housekeeping service. Thank you and kudos to everyone for a job well done!


G.V., AMWSLAI Management Officers’ Teambuilding, stayed March 2017

Everyone had a fantastic and memorable holiday with Plantation Bay and I'm sure we'll return again someday to try out all the bits we didn't have time to try this time around.


C.K., Cormac and Marian Wedding, stayed February 2017

The food gave much satisfaction. The kids enjoyed very much! Karina took care of the group very well!


F.B., EMO Language Studies Corp., January 2017

Your staff were all very approachable during our event at the resort. I salute them on how they accommodate our Manila guests and DELSAN employees. Their best efforts are appreciated. They are all very patient and helpful during our whole event. We cannot wait to be back next year.


DELSAN Office Systems Corporation Conference, stayed November 2016

All the staff were very responsive and well-trained. We highly commend the hotel for its great service and delicious food. Our conference was very productive and relaxing at the same time. All our last minute requests were accommodated with a smile, it shows how the resort is always happy to serve. Thank you Plantation Bay for a great experience.


Trackzone Annual Franchise Conference, October 2016

The celebration was a big success. We arrived at the venue that was nicely decorated, with perfect Hawaiian inspired dinner and show. The show and program went smoothly without a hitch or snag. We have never been so impressed with a hotel that voluntarily assists us in all our arrangements. The food was superb! The waiters and all the other staff were very friendly, helpful and courteous. Two thumbs up to Plantation Bay Resort and Spa!


80th Birthday Celebration, June 2016

Thank you to Plantation Bay Resort and Spa for making our summer party a big success! All the employees enjoyed what you prepared for us. Our party was fun, exciting, and way memorable than we expected. We plan to be back soon for our future team building.


Global Zeal Inc. Summer Party May 2016

You should be extremely proud of the team you have put together. We have stayed in hundreds of hotels across the world, including some of the finest 5 star establishments in London, New York, and Hong Kong and we have not yet come across a team of staff who go further above-and-beyond to help their guest.


M.J., Credit Suisse Investment Banking, stayed May 2016

Our wedding was everything we dreamt of. From the first day we stepped foot in Plantation Bay last March, we fell in love and words cannot describe how our happiness. Thank you to Monique for everything. She took care of us from the moment we arrived until we checked out. We are aware that we're not your only clients but it was really nice to feel special. I will never forget walking over the bridge and hearing my husband sing to me as I walk down the aisle. As much as I'd like to stay longer and not leave paradise, I have to go back to the States. Nonetheless, I am truly grateful and I will cherish this memory for the rest of my life.


L.A., bride from Boston, stayed February 2016

Beautiful resort and amenities. Stayed in one of the spa rooms. Aromatherapy massage was amazing! Food? Amazing!!! Chocolate ice cream is to die for! Pro tip: ask for a side of chocolate sauce!


S.S. via Facebook, September 2017

Such a perfect resort for leisure. Great complimentary activities!


X via Facebook, August 2017

We had an amazing stay at this resort. The place is good for family bonding. The staff are very friendly and accommodating and will provide for all your needs. Thank you very much, Plantation Bay!


R.C. via Facebook, August 2017

Every angle is picture-perfect! There were many things to do and activities to enjoy. What we loved the most was the time we spent with each other while having good food and enjoying the relaxing atmosphere. We ended our trip with wonderful memories. Another unforgettable experience that we will cherish forever! I’m sure this is not going to be our last visit.


Joy via blog, July 2017

I was right in choosing the place to relax with my family. Truly an amazing place to spend a holiday. We had a very nice experience: staff are very accommodating with all smiles whenever you speak to them, room and facilities are very good, the food tastes great, really worth it all. And they really stick to their "No-Tipping Policy.” This is really a place worth recommending!!! Thank you to all the staff for making our short stay a memorable one.


J.A. via Facebook, July 2017

My husband and I spent our honeymoon here. Everything was perfect. The place is spectacular, with really nice views, good food, and very accommodating staff. I really love it here, and I would love to visit this place again.


C.A. via Facebook, June 2017

Overall experience was excellent from the staff to the ambience to the food to our check-in and check-out. Thanks, everyone! Highly recommended!


S.A. via Facebook, June 2017

Customer service is impeccable! From booking a reservation, check-in, amenities, dining, water-sports and up until check-out, the staff we encountered were smiling and helpful and went out of the way to assist us and ensure we have a wonderful experience. Thanks to Danny, Win and Danielle, Jay and the rest of your amazing staff! Thumbs-up!


S.S. via Facebook, May 2017

This is my second stay at Plantation Bay. On my first visit, the staff were incredibly polite and accommodating, and the hospitality they showed was second to none - this is the same treatment I received 6 years later. The best part of this trip was that I was allowed to bring my dog - Plantation Bay had no problem with my fur baby tagging along. Thank you again, Plantation Bay and staff. We can't wait to go back!


J.T. via Facebook, May 2017

The resort's facilities were so nice, and the staff were very accommodating. My kids loved their stay. The place is so relaxing, and everything is well-maintained. The food is also very good. We have no regrets.


A.A. via Facebook, April 2017

My husband and I spent part of our honeymoon here, and we were constantly amazed by our accommodation, the resort’s ambience, and the professional courtesy of their staff. The themed dinner was amazing. We loved the pools and had fun biking. My husband said he would give this resort a 6-star rating if it were possible. Kudos to the management and staff!


M.H. via Facebook, April 2017

The staff at Plantation Bay is second to none. Never have I felt so welcomed or well taken care of by any staff or employee anywhere on earth. I would live here... and I honestly may work very hard for the next few years to be able to afford a lifestyle where I could live here! Thank you, Plantation Bay!


T.C. via Google, January 2017

My husband and I have been coming here since 2007. We've become devotees of the Sto. Nino and during Sinulog, we always stay at Plantation Bay. Why? Because it offers a worry-free vacation, with courteous and friendly staff and many activities. The ambience is so relaxing it promotes the healing of one's self and even improves the relationship between husband and wife. Thank you, Plantation Bay!


P.A. via Facebook, January 2017

Our first getaway with family and friends happened here years back. We have no regrets. No dull moments because of the many amenities. I got married at the Peninsula Beach 3 years ago, and my visitors from Australia and my hometown loved the place. Yes, a bit expensive but you are getting your money’s worth. My hubby and I loved the indoor firing range. Hope to be back one day for a holiday.


J.J. via Facebook, December 2016

Every time we visit Cebu, we always see to it that we stay at Plantation Bay. Our last stay was last December 5-6, 2016 and as expected, the resort's service, amenities, and rooms are still really great. We went swimming for 2 days and it is really good. We tried all the restaurants and it was superb. We especially love Palermo Restaurant. Their pastas, tapas, and desserts are really good. We will definitely come back here. Thanks, Plantation Bay for the beautiful memories!


A.T. via Facebook, December 2016

We enjoyed our entire stay, the experience was extraordinary! It was not just because we were sleeping in a resort, but because of the superb service given to us. We left our camera in the lagoon and only realized it when we were home. We thought we lost all the captured memories but when I called and checked, the camera was returned to the resorts office by one of your staff. Thank you to Plantation Bay for always looking out for your guests. We are truly grateful.


C.P., via Facebook, September 2016

Plantation Bay is heaven! If I could live there, I would. We visited the resort last year and decided to come back this year. The place is amazing, from children’s activities, water slides, jet skis, and 100 more other things. The staff are always with a smile and always ready to help us with anything we need. We stayed in a 2-bedroom suite, which was huge and spacious. It was on the second floor with nice views of the swimming lagoon and beach. I highly recommend this resort to anyone who wants to be in heaven! See you soon and a big thanks to Plantation Bay Resort and Spa!


G.C., via Facebook, September 2016

The employees here are the happiest and most courteous people I have ever met. This will be a must go place to visit as often as we can! No stress, no worries, and a peace of mind.


D.H. , via Facebook, July 2016

The services that we received while staying there were all exceptional. I feel that we really got what we paid for. The no tipping policy was great and we are not complaining about it however, sometimes my fiancé and I feel bad for not rewarding your staff for the outstanding service. We will definitely recommend and stay in this hotel again on our next vacation. Thank you Plantation Bay for the great experience. You have the best staff working for you who represent your hotel will pride.


J.S., via Facebook, July 2016

Our first-hand experience was truly commendable! Plantation Bay is one of Cebu’s most beautiful resorts, set in over 11 hectares of secluded grounds. A perfect place to rejuvenate from all of life’s stresses this resort looks and feels like you are in a private estate inspired by colonial architecture surrounded by stunning views of its water regions. Breathtaking landscape and picture-perfect lagoons for the curious wanderer. It is a very different resort with inland salt water lagoons free from the creatures lurking under the sea.But if you’re looking for the natural one, then there’s a small patch of beach privately owned by the resort. The resort was so beautifully maintained that you would think it just sprung up last week, despite its classic structural design. The several water slides, benches, caves, terraces, nooks and crannies are enough to quench your inquisitiveness, that same feeling and aura of being in Bali or the Maldives. So many things to do here, so little time! Be it swimming, water slides, biking, kalesa ride, wall climbing, archery, you name it, they have it. You could spend the entire week inside the resort and you wouldn’t even feel the need to go out.


N.H. via Facebook, June 2016